How to enhance the restaurant staff service skills - effectively enhance the restaurant staff service of the five skills
An excellent restaurant manager not only care about the performance of the store, to help employees grow and progress is the responsibility of the store manager. Below, I share for you to effectively improve the restaurant staff service of the five skills, I hope to help you!
Learning: that is, from the side to learn
This requires employees in their daily work, modest, to the side of the experienced, specialized masters and colleagues to ask for advice, in order to achieve the strengths of the shortcomings, to improve the overall level of service and turnover of the purpose.
Usually, catering people can also develop the habit of learning 'habits, for example, to buy professional books to learn the relevant knowledge.
line: that is, the implementation of specific actions
Employees learn to improve the results, and ultimately must be embodied in their own service behavior and the effective promotion of future work. In the process of strengthening personal service skills, each employee should focus on how to improve their own service quality, to win the long-term trust and loyalty of customers.
Look: that is, from the look of enlightenment
Order to learn to look at the words, understand the needs of customers.
First, look at the expression. Different customers to the restaurant, ordering food reflecting the expression of the demeanor is also very different. In a hurry to catch up with customers, will be restless, can not afford to wait; no clear intention, will be indecisive, full of difficult color; completely unassertive, it seems to be at a loss, not in a hurry.
Second, look at the action. Customers are in a hurry to turn to a page of the menu, or carelessly flipping; is to ask carefully about a dish of raw materials and cooking methods, or in a price range selection, these subtle gestures, can be seen through their point of view of the psychology of the meal.
Think: think differently
Employees in the customer service, the same to have a strong sense of thinking differently, to always think? If I am a customer, what kind of service do I want? Especially when encountering customer complaints, but also to maintain calm and patience, thinking about the feelings and thoughts of customers, so as to effectively resolve customer complaints to create favorable conditions.
accumulates: that is, day by day
customer service is a from dry learning, from learning to improve the gradual process. Usually, the staff should do more work in the heart, pay attention to collect, accumulate some good service methods and practical experience, especially with the general guidance of the success of the case.
By constantly collecting, summarizing, analyzing, and accumulating over time, you can provide better ideas and methods for your future service work, and take less detours in dealing with similar problems to improve the success rate.
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