One, to be a good guide
Lobby manager to do when customers enter the door to take the initiative to welcome, ask customers about their needs, and according to customer needs to guide customers to different functional areas for business. Sometimes the business hall is prone to customer concentration for business, which requires the lobby manager must do a good job related work. On the one hand, we should guide customers to queue up to get a number and maintain order; on the other hand, we should divert customers to self-service equipment for deposit, withdrawal and other simple business, for some customers who are not quite able to operate the self-service ATM, the lobby manager should patiently demonstrate, so that customers can learn how to use. At the same time, attention should be paid to the elderly, pregnant women, disabled and other special customers to provide attentive service, if necessary, need to guide customers to the priority service window.
Two, to be a good waiter
Lobby managers should have a certain degree of knowledge of banking business, familiar with the Bank's business processes and product features, timely assistance to customers to handle the business; and be able to skillfully use e-banking equipment, guidance to customers to use the self-service equipment, Internet banking. It is necessary to point out that, in the business process, most customers may not fill out certain vouchers or application forms, then the lobby manager should promptly inform the customer how to fill out the form, for customers to quickly handle the business to provide convenience, which can also be closer to the majority of customers, and accumulate a good reputation.
Three, to be a good marketer
Lobby managers need to receive different levels every day, different occupations, different categories of customers, should make full use of their own contact with customers for a long time the advantage of the launch of new products during the period of the initiative to provide customers with promotional materials or brief introduction. Lobby manager in the front line of business should be good at discovering customer needs, timely marketing online banking, mobile banking, telephone banking and credit products and other businesses, for customers and credit unions to build a bridge.
Four, to do a good job of publicity
Lobby managers should be as a financial knowledge of the publicity to the many financial knowledge of the customers do not understand the publicity, to provide customers with business consulting, timely answer customer questions. Lobby managers should check every day whether the promotional materials are neatly arranged, and replace outdated business or promotional materials in a timely manner.
Fifth, to do a good job as a security officer
Lobby manager to pay close attention to the security of the business hall, touring every corner of the hall, do a good job on customer property, goods and security tips. Strengthen the patrol in the self-service area, timely guidance to customers who have doubts about the correct operation of the improper operation of the customer to be timely reminder to help customers maintain information security. Once the abnormal situation is found, never be passive and slow, but should be decisive and properly dealt with.
Six, to be a good hygienist
Business hall is a place for customers to do business, the public **** environmental health status is directly related to the customer's first impression of the bank, especially in rainy and snowy weather is more likely to result in the ground dirty. Lobby manager should often patrol the business hall and self-service area of the health status, check the business environment is clean and beautiful, timely maintenance and cleaning, so that customers are always in a clean business environment to receive quality service.