from 7: 31 to 8: 11, it is very important for the general manager to insist on the patrol inspection of the hotel after going to work every morning. Through the patrol work, we can understand the working conditions of employees in all departments and positions of the hotel, and also check whether employees in all positions are in place and full of energy. Frequent contact with employees of various departments can leave a good impression on the general manager, and at the same time, the problems found during the inspection provide materials for the daily morning meeting. 8: 11-8: 31 desk marking A. One of the desk tasks is to read newspapers and periodicals, understand and master the important news and related information at home and abroad on the same day and in the near future, and provide an external information source for the general manager. Especially some information about tourism market and hotel management services at home and abroad, which will help to provide ideas for the general manager and decision-making manager. B. Another desk job is to read the operation reports of various hotels and understand the operation of hotels. The reports that the general manager wants to read every day are: daily business daily; Daily occupancy rate report; Daily energy consumption report of water and electricity; Forecast of customer arrival on the same day; VIP guest status report that arrived at the store on the same day; Operational quality inspection (lobby, safety, equipment status) report; One-week passenger forecast; Weekly VIP guest report; One-week meeting plan; One-week team arrangement plan; A week's report on major reception activities. C. Desk work also includes reading and approving various working documents. Notify all kinds of correspondence, and all departments communicate information with the general manager in time. Some important things and work must be reported in writing, signed and approved by the manager, and then issued for implementation, which fully embodies the standardization and proceduralization of hotel operation management. 9: 11-9: 31 Daily Work Morning Meeting In some ways, the daily operation and management of the hotel began with the morning meeting. Through the convening of the morning meeting, the working procedures of the morning meeting are completed: notification by all relevant departments (finance/front office/sales/engineering/security/other) → proposal by all departments on the overall operation coordination of the department → general manager making corresponding work instructions → department follow-up measures. From 9: 31 to 11: 11, according to the contents of the daily work morning meeting, the general manager will handle the corresponding desk work and arrange the implementation in time. The main contents are the unfinished matters of the previous morning meeting and the matters submitted at the morning meeting that day. 11: 11-11: 31 After finishing the desk work, make an appointment with the department head to handle the undertaking/follow-up/coordination of his department. 11: 31-12: 11 Visiting the hotel's guest operation service system (conference/lobby/other operating areas) is the peak of hotel operation, and the consumption of in-house and non-in-house guests is relatively concentrated, which is an opportunity to check the service quality of the main operating departments of the hotel. 13: 11-13: 31 Desk work issues relevant work instructions according to the first-hand information obtained by the inspectors at noon. 13: 31-15: 11 Attend the departmental meeting. The general manager can attend the meeting selectively. The general manager attends the meeting of the relevant departments of the hotel, finds, coordinates and solves the problems and contradictions in the coordination of the relevant departments through the communication between the departments. The general manager solves the inter-ministerial coordination on the spot, but it is not appropriate to issue work instructions as the meeting host. Department system operation meeting shall form minutes and be put on record. 15: 11-16: 31 External liaison, business expansion, and sometimes public relations publicity and promotion. Visit the local government and relevant competent departments, inform the hotel management, and obtain the support and cooperation from all sides. And visit local industries and enterprises, enhance friendship and feelings with special customers, publicize hotel products, and achieve certain social impact. 16：31-17：31