In daily life, catering food safety is an area that is reported by consumers more often, and it is also an area that can easily lead to litigation. People may be complained by consumers because they feel unwell after eating the raw materials in restaurants, or because they don't tell them about the extra charges and stipulate the overlord clause. So what is the most feared report when opening a restaurant and what is the most serious report?

It is very profitable for restaurants to do well, but it is not easy for them to run well. Some restaurants will receive reports from consumers. At present, restaurant operators are most afraid of receiving a report from the Environmental Protection Bureau, because it is determined that the restaurant operation has caused a bad impact on the surrounding environment, and the Environmental Protection Bureau will order them to stop and rectify, which will inevitably cause great losses to the restaurant economy.

Hotel reporting is the most serious problem. However, the reporting hotel should find a suitable complaint function department according to the actual situation, such as the food and drug administration for health or ingredients, and the industrial and commercial bureau or the price bureau for unreasonable pricing. Of course, you can call 12315 to report a complaint if your consumer rights are infringed, but consumers' associations have no right to administrative punishment. Generally, mediation is done first, and mediation cannot be solved by the industrial and commercial bureau.

In addition, food hygiene should be reported and complained in time. If the merchants have a bad attitude or disagree after the incident, they can immediately report to the local health supervision agency, so that the staff of relevant departments can investigate and collect evidence to safeguard the rights and interests of consumers at the first time.