A Zhejiang man was overcharged 21 cents by the hotel staff when he paid the bill. Xiao Bian felt that the store was too ugly to eat. When the man bargained with the store, he didn't care about the 21 cents, but paid more attention to the service attitude of the store. The customer is God, whether it is a supermarket or some restaurants, in order to get the recognition of the other party, the change will be erased, so as to make the customers satisfied, but the practice of this restaurant is difficult for customers to understand.

First, the store is too ugly to eat

Whether it's a small vendor or a supermarket restaurant, when customers check out, some cashiers will take some beneficial measures to make the other party a repeat customer, that is, to erase all the changes. For example, when customers check out, they can save 61 cents and only charge customers 181 yuan, and sometimes they will give customers a bigger one. In this way, customers will not feel bad about money, but also spend it happily. This is a benefit of the store's business. Customers are God. If the service enjoyed by God is not particularly good, I believe they will not visit this store again. Even if the food is very delicious, they will find a substitute.

Second, the attitude of the store is not good

This customer showed RMB 1,111.81 on the bill at the time of checkout, but the store owner received RMB 1,112 as a result. Although the store explained that the machine rounding system was the default, these machines were all set manually in advance. If the store did not take the initiative to set them, such a problem would not occur. Although this is only a trivial matter of 21 cents, it reflects the attitude of a restaurant. If every customer encounters such a problem when paying the bill, the business of this store will become more and more bleak.

Third, the conclusion

Businessmen should pay attention to strategy, and if they choose to offend customers for a dime or two, such behavior is particularly uneconomical. Everyone charges a dime or two more, so hundreds of people and stores earn more money, so many netizens think that businesses are shameless and greedy.