A speech is a manuscript for oral expression in a specific situation. In our life, more and more people come into contact with and use it. How to write an appropriate speech? The following is my speech on the competition for hotel managers, hoping to help you!

Speech for Hotel Managers

Dear leaders and colleagues:

Hello everyone!

I'm glad to participate in this competition for the hotel. The position I'm competing for is assistant manager in the lobby.

my name is _ _, and I was born in February, 2119. I graduated from _ _ City Tourism Economic School in 2111, majoring in hotel management. In May of 21__, I began to work in the catering department of _ _ International Hotel. Because of my excellent work performance, I was quickly transferred to the banquet service and served as a wedding host. My work was recognized by the hotel management and praised by the city leaders.

because of my good English foundation, I was transferred to a western restaurant and received professional training in western food service in the hotel. At work, I found that the existing cultural level was far from meeting the needs of the work, so with the support of hotel leaders and colleagues, I worked part-time and worked part-time. In September 21, I entered the self-taught foreign language department class of _ _ College at my own expense and served as the monitor, which ended in February 21. In 21__ _ _, I participated in the competition for C and D positions in the hotel, and worked as an assistant manager in the lobby for two years. During these two years, I have made certain achievements in my work. When I accept guest complaints every day, I can sum up my experience with the help of leaders and colleagues, and gradually become mature after each summary and improvement.

especially in VIP reception, it has been unanimously recognized by the leaders of the hotel, the company and the management Committee, and won the honor of advanced individual and excellent team in the hotel in 2115. 2118 is a year that all China people have been looking forward to for a long time, and it is also another starting point of my life. I am very grateful to the hotel for giving me such a good opportunity to study and train in a high-star hotel like Suzhou Tonglihu Hotel with more than 21 colleagues. After studying in the position of duty manager in the front office for three months, I have learned a lot, some of which I have contacted, such as reception procedure standards, details of handling guest complaints, collection and handling of guest opinions, etc. Through learning, I feel that I have broadened my horizons and enriched my mind.

Speech for Hotel Manager Competition 2

Dear leaders and colleagues:

Hello!

first of all, thank you for your support and help to me and the finance department in _ _ _. Standing here again today and competing for the position of manager of the finance department again, I naturally have a feeling that the position is temporary, and it is eternal to constantly improve my ability and level in my work, and to be worthy of responsibility and trust. Looking back on the years that passed away quietly, the hotel has been making continuous progress and improvement both in operation and management. Summarizing its own work for one year, I feel that my contribution is very small and my performance is very small. The only comfort is that my duties have been fulfilled and my principles have not been lost.

__ year is a link between the past and the future in the hotel development process. As the manager of the finance department, I want to start my work from the following aspects:

First, lead by example and rule the army with an iron fist. Since _ _ _, the procurement work has been placed under the Finance Department, which will be composed of five parts: accounting, computer room, procurement, warehouse and catering cashier, making it the most centralized department in the whole store. In order to ensure the overall combat effectiveness of the team, the following measures will be taken in the department:

(1) Reasonable division of labor, coordination and restriction.

(2) survival of the fittest, so as to ensure the continuous improvement of personnel quality.

(3) set an example, be strict in discipline, and reward and punish clearly.

(4) If you don't bow to others, do what you want.

second, spare no effort to ensure the profitability of catering and guest rooms. Guided by the overall purchasing idea of the hotel, we will standardize and straighten out the purchase channels and methods of the hotel without fear of interference or rumors. And try to check the salary of purchasing personnel linked with gross profit rate of catering food and comprehensive profit rate of rooms, so as to ensure the realization of gross profit rate of catering food and comprehensive profit rate of housekeeping department in _ _ _.

third, make a macro move and do your duty as a staff officer.

as the manager of the finance department, in _ _ year, while completing the management of this department, I will put forward more suggestions and opinions to the store leaders from the macro perspective and the hotel decision-making level, so as to ensure the scientificity and feasibility of the hotel decision-making.

fourth, explore and improve the salary incentive mechanism for middle and senior managers. The key to the success of an enterprise lies in the middle and senior managers. Establishing and improving the salary incentive mechanism for middle and senior managers will lay the foundation for the development of the enterprise. In _ _ _, hotels will conduct salary assessment management among middle managers, so the finance department will focus on the actual assessment stage in _ _ _. Continuously summarize and improve the problems existing in the implementation of the assessment methods, and put forward suggestions for revision to the store leaders in a timely manner. On the premise of ensuring the completion of the annual operating budget, we will initially improve the salary incentive mechanism for middle and senior managers.

Leaders, colleagues and positions represent a kind of trust and responsibility, and participating in the competition for representatives is a kind of confidence. I am well aware of the distance from the requirements of the position of manager of the finance department of a four-star hotel, but I believe that hard work and progress are the only way to narrow the gap. I will work hard in the gap, innovate in the experience, sum up in the results, and hand over the position to me, which will definitely live up to the trust of leaders and colleagues!

Speech for Hotel Manager Competition 3

Dear leaders and colleagues:

Hello!

Grassroots and middle-level cadres compete fairly, justly and openly for posts, which is an important measure for our hotel to build an efficient team. As a member of the hotel, I sincerely support this competition. Here, I am very grateful to all of you for giving me a stage to show myself and an opportunity to display my talents! At the same time, I also thank all the leaders and colleagues for their love and support.

I'm the manager of the customer service department, and the position I'm competing for today is also the manager of the customer service department. To hire this position, I think it is necessary to report some work ideas to leaders and colleagues this year.

as we all know, the competition in hotels nowadays is very fierce. Fundamentally speaking, it is the difference in quality management and the difference in service quality. Who can adhere to the business philosophy of "quality first", constantly strengthen quality management and win the favor of customers with first-class service, who can stand firm in the competition and be invincible;

otherwise, it will be eliminated. Therefore, strengthening quality management and improving service quality will be one of the priorities of this year's work. To improve service quality, we must first firmly establish a strong sense of service and quality. From department managers to every employee, we must deeply understand that "service quality is the life of an enterprise" and consciously adhere to the purpose of "making guests feel better". On the basis of previous etiquette and courtesy requirements, the department strives for "accuracy, quickness and high quality". That is, on the basis of perfecting this year's "limited service" and combining "one-stop service", the service level will be improved. Let me introduce "one-stop service" first:

service concept: "one-stop service" means that guests can enjoy convenient, fast and concentrated services when they enter a certain area or a certain post in a hotel, and they will not be cold, pushed or rejected. Employees have expanded from providing services of their posts and departments to meeting customers' comprehensive needs for other departments or hotels, from providing hotel services to meeting guests' comprehensive information consultation outside the hotel and the city. The "one-stop" service emphasizes that all employees in the department can give satisfactory answers to any questions raised by the guests at one time as far as possible, so as to minimize the direct access of the guests to the service. After the guests check in, the services they need to provide and their dissatisfaction with the hotel can be extended only after one person's acceptance; It is required that all employees of the department should work with the attitude of trying their best to meet the needs of guests and solve problems for them, and establish the service consciousness of "taking responsibility first" and "solving problems until I am finished".

service principle: all employees of the department, regardless of their positions, duties and responsibilities, whether they are in the responsible area or not, whether they are in their posts or on the way to work, should accept the service demands of the guests at any time and place at the first time, fully consider the feelings of the guests, properly handle them, solve the follow-up problems and do a good job of tracking. So as to meet the requirements of guests to the maximum extent and with the highest efficiency.

Speech of Hotel Manager Competition 4

Dear leaders:

Hello everyone!

I am very grateful to the group company and hotel leaders for giving me this opportunity to participate in today's competition for the position of hotel manager, which is both an opportunity and a challenge for me. I will cherish this rare opportunity to show myself and exercise myself. Participate in the competition for the position of assistant general manager of the hotel and bravely accept everyone's judgment.

My name is _ _ _ years old, and I started to work in _ _ _ _ _. I have worked as a salesman, a salesman, a hotel waiter and a hotel manager for 2112 years. It has taught me how to be a person, how to do things and how to work, and I have won many awards such as excellent employees, service experts and outstanding cadres in the hotel during these 2112 years. As a middle-level hotel manager, I have always adhered to the style of doing things according to my words and actions. In October, I joined the _ _ group, a talented and United family. With the care and guidance of the leaders and the support and help of my colleagues, I was fortunate to learn a lot and made great progress. I would like to express my sincere thanks to all the leaders present here! It was your's support and love that made me confident to step onto the stage of this campaign.

during the two years since I joined the _ _ hotel, under the correct leadership of the hotel, with my hard work and understanding, I tried my best to do every job step by step and led all the staff of the housekeeping department to achieve the business objectives set at the beginning of the year. The annual room income reached 3.59 million yuan, and the completion ratio was 117%. The completed income is * * * 3.674 million yuan, and the completion ratio is 112%. And in organizing the staff of the Housing Department to participate in the skills competition of the hotel industry in the whole city and the whole province, they have won the first place in the whole city and the province with their skills. In two years, the Housing Department has successively implemented the wage piecework system and the cost control contract system. In service management, our chosen slogan is: high standard, fine service, sweet smile and mutual help. As the saying goes: Nothing is impossible, only unexpected. With careful observation and enthusiastic service, we will create a warm atmosphere for our guests in a quiet way. Make guests feel the preciousness of friendship, the priceless affection and the warmth of home in our hotel.

my experience has enabled me to have a deeper understanding of the hotel service industry and a more comprehensive understanding of hotel management, and I have gained rich experience in hotel management in practice. My years of front-line work experience have developed my rigorous and meticulous work style, which has also created my perseverance in facing difficulties. And rich experience, solid business ability and careful work style have won me the trust and respect of leaders and many guests. I believe these experiences will be in the future. The work is of great help to me. To be a qualified assistant, it should not only have a certain professional level, comprehensive quality and psychological quality, but also have good interpersonal communication skills. Although I have many shortcomings, I will continue to strengthen my business study and sum up experience in my work. If I can be honored to compete successfully this time, my work plan and ideas are:

First, be a good waiter. Serving the leaders is the unshirkable duty of the administrative assistant. The things assigned by the leaders should be completed in a timely manner. The starting point and end result of serving the leaders is one of the most important services for the business departments and all employees. Therefore, some cultural activities can be properly carried out to create an intimate and harmonious family atmosphere, so that each employee and his family can create a good collective environment atmosphere based on their love and loyalty to the hotel and consciously contribute all their wisdom and energy to the overall goal of the hotel.

second, be a good assistant. Assist leaders to do a good job in the superior business department, information feedback and daily procedural work. Assist leaders in project negotiation, accept customer complaints, organize opinions into materials and report to leaders in time.

third, be a good administrator. On-site management of hotel is the primary work. First of all, pay attention to the connotation of corporate culture. It is better to seek a kind of spiritual enjoyment than to stay and eat in a hotel. Therefore, the hotel borrows from traditional culture in management, such as: governing the hotel with benevolence, injecting more emotional elements into the management process, and strengthening the management effect through example, and gradually realizing the service from servant to gentleman. I think, to be a good administrator, we should first manage ourselves well. Only in this way can we establish a firm working belief and form a good working style, and at the same time, it will be better conducive to our own growth.

fourth, be a good coordinator. Coordinate the horizontal relationship between the hotel and other subsidiaries of the group, as well as the vertical coordination of the superior-subordinate relationship within the company, and give full play to the important factors of a group and a team.

v. Looking for growth point The competition in the hotel industry is no longer a simple competition of software and hardware, but also a competition of corporate culture brands, which embodies the same values of enterprises and employees. Therefore, hotels must encourage the implementation of all-staff sales, and everyone should formulate corresponding plans and measures under the condition of clear annual targets, with responsibilities to people and clear goals, and strive to do every detail in the work with care and care, so as to achieve the idea that saving a penny is equal to making a profit. Learn to operate the self-elimination system and do a good job in internal marketing and internal management, so that we can go out and introduce it maturely.

As an active participant in this competition, I hope to succeed in the competition, but I will never avoid failure. No matter what the final result is, I will be upright and conscientious.

my speech is over, thank you!

Speech for Hotel Managers

Dear leaders and colleagues:

Hello everyone!

my name is _ _, and I am 21 years old. I started to work in 21__. I have been working in your company for three years. It has taught me how to be a person, how to handle things and how to work. During these three years, I have won many awards such as "excellent staff and excellent management team" of the company. As a middle-level manager of the company, I have always been adhering to the style of "keeping my word and keeping my word". In June, 21, 2111, I joined the family of _ _ _ Co., Ltd., which is full of talents and forge ahead in unity. With the care and guidance of the leaders and the support and help of my colleagues, I have the honor to learn a lot and make great progress. I would like to express my sincere thanks to all the leaders present here! It was your's support and love that made me confident to step onto the stage of this campaign and participate in this competition for the position of lobby manager.

in service management, our slogan is "to achieve 111% customer satisfaction". As the saying goes, "Nothing is impossible,