"123 15" is a consumer complaint hotline and a national internet platform. This is a special telephone number, 1999, set up nationwide by the State Administration for Industry and Commerce with the strong support of the former Ministry of Information Industry on March 5, which is dedicated to receiving consumer complaints and reports. The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.
Second, the way of complaint 123 15
1, call the hotline 123 15: After calling 123 15, if you need to make a complaint or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information and who you are. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. If the merchant is in a different place, the area code where the merchant is located is+123 15.
2. Log in to 123 15 Internet platform to complain.
Three. Application of 123 15
1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;
2. When your legitimate rights and interests are violated in the process of consumption;
3. When you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods.
Four. Service time 123 15
Every Monday to Friday: 8: 30am-12: 00pm and 2: 00pm-5: 30pm. You can dial 123 15 directly and handle it manually. At other times, you can complain by fax or the Internet.
How to query the acceptance result of 123 15 with verb (the abbreviation of verb)?
1, 123 15 official website inquiry: If there is a complaint number, you can directly enter the number to find it. If there is no complaint number, you can enter keyword search, such as title and phone number.
2. Telephone number 123 15.
Matters needing attention in dialing intransitive verbs 123 15
(1) Conditions that must be met when dialing 123 15.
1, with a clear defendant; (Be sure to know the specific business information, such as store name, address, telephone number, etc. Before you complain. )
2. There are specific appeal requests, facts and reasons;
3. Belonging to the jurisdiction of the administrative department for industry and commerce; (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction covers both functional and territorial aspects)
4. Consumers need to buy, use goods or receive services in their daily consumption.