Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety. Catering operators should standardize their business practices and provide corresponding services to consumers.

It is the legal obligation of food operators to provide consumers with a safe and hygienic dining environment and tableware. Therefore, catering enterprises should bear the cost of tableware disinfection, and can not pass the cost of disinfection on to consumers. Restaurants charge for tableware, which increases consumers' responsibility and infringes on consumers' fair trade rights. The Food Safety Law has clearly stipulated that catering service providers should clean and disinfect tableware, which means that providing clean tableware is the basic obligation of catering service providers and the service that catering service providers should provide, and consumers cannot pay for it. The Law on the Protection of Consumer Rights and Interests clearly stipulates that business operators shall not engage in compulsory transactions. From a legal point of view, when consumers enter a restaurant to order food, a civil legal relationship has already arisen, which means that the rights and obligations of both parties have begun, and providing clean tableware is the basic obligation of operators. The hotel violates the basic obligation to charge for disinfection tableware, which belongs to bundled sales and compulsory transactions.

Complaints about hotel charges are as follows:

1. Pay attention to keep evidence materials when consuming, such as invoices, consumption lists, receipts, credit card records, bank remittance records, screenshots of successful online transaction payment, etc.

2. When making a complaint, it is necessary to provide the facts and relevant evidence of the reported person's violation of laws and regulations;

3. Consumers can call 1 10 or 123 15 to report;

4. The industry and commerce department will punish the hotel according to relevant laws and regulations.

To sum up, the administrative department for industry and commerce will investigate and deal with the behavior of catering service operators forcing consumers to use disposable tableware in disguise.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 7

Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.

Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.