(1) General requirements
1, clean body: keep the body clean and free of odor.
2, radiant: pay attention to food hygiene, work and rest, and maintain plenty of energy.
3, the right amount of makeup: women must wear light makeup, but in moderation, can not be exaggerated.
4, clean hair: wash your hair often, so there is no dandruff, men are not allowed to grow beards.
5, fresh mouth: keep the mouth fresh, no odor.
6. Clean your hands: cut your nails frequently, wash your hands frequently, and keep your hands clean.
7. Uniforms are neat: uniforms should be changed frequently, dressed neatly, and leather shoes should be polished.
(2) Male
1, clothing: clothes are neat, clean, free from stains and obvious wrinkles; Button up and tie up; Suits should not be too long or too short; Shirt cuffs should not be too fat, and leather shoes should be worn when wearing a suit; There shouldn't be anything in the pocket of a suit coat, and there shouldn't be a badge in the collar of the coat. It is better to have less decoration.
2, hair: hair should be trimmed frequently, keep the length of the hair feet, do not cover the ears, do not touch the collar; No beard, shave every day, no stubble is qualified.
3, decoration: you can shave every other day, but you can't make up.
(3) Women
1, clothing: women's suits must be made slightly shorter to fully reflect the curvy beauty of women's waist and buttocks; If you wear pants, you can make your jacket longer. Don't spend socks when wearing a suit skirt, and socks should not be exposed outside pants or skirts.
2, hair: hair should be washed frequently, combed neatly before going to work, do not mess hair, you can add a small amount of hair oil to ensure that there is no dandruff.
3. Decoration: Female employees should wear light makeup, and the bottom of the grave should not be too thick, which should be evenly coordinated with their skin color and background color; Avoid using too much perfume or perfume with strong pungent smell.
Basic Etiquette of Service Personnel ―― Manner and Speech (1) Standing posture
1. Trunk: chest and abdomen, hips tight, neck straight, head straight, jaw slightly retracted.
2. Face: Smile and look forward.
3, limbs: two arms naturally droop, hands spread out, fingers fall on the leg side pants seam. Special business places can hold their hands behind their backs or in front of their stomachs, with their right hands above their left hands; Legs are straight, feet are shoulder-width apart, and toes are differentiated outward.
(2) Sitting posture
1. Look straight ahead and look at the seat from the corner of your eye.
2. Gently walk to the front of the seat and sit down gently to avoid twisting your hips to find a seat or moving the chair too much to make a noise.
When customers visit, they should put down their work and stand up to greet them. Only when the customer is seated can he sit down.
4. Sit in front of the seat when visiting strangers1/3; When visiting regular customers, you can fall into 2/3 seats; Don't lean back.
5. When a lady is seated, she should gently fold her skirt forward with both hands to avoid wrinkling or indecent. When listening to people, lean forward slightly or turn your upper body to the speaker, look at each other softly, and determine the length of gaze and the expression of eyes according to the conversation. Don't look around or appear absent-minded.
6. Put your hands between your legs or flat on the table. Don't put your chin up, play with anything or make other small moves.
7. Legs should be laid flat naturally, and crossing your legs is not allowed. A man's leg spacing can accommodate a punch; A lady's legs should be close together, and her feet should not be tapped or moved.
8, stand up from the seat, the movement should be light, to avoid causing the seat to fall or make noise, generally stand up from the left side of the seat.
9. When leaving the seat, gently lift the seat and then gently put it down. Avoid dragging or pushing chairs.
(3) Dynamic attitude
1, when walking, the pace should be moderate, and women should take small steps, and avoid striding, running or rubbing the ground.
2. Keep the upper body standing standard when walking. The range of thigh movement should be small, mainly relying on the calf to eject forward to bring out the pace.
3, corridors, stairs and other public * * * channel employees should walk on the right, do not walk in the middle of the corridor.
When several people walk together, don't walk side by side, so as not to affect the passage of customers or others.
When you meet customers anywhere, you should take the initiative to give way, not force them.
6. At the door where one person passes, two people are not allowed to squeeze in. When you meet a customer or colleague, you should take the initiative to step back and make a gesture with a smile? After you. .
7. Walking in the corridor, generally don't just pass by the customers in front. If you need to pass, you should say it first? Excuse me. When the customer gets out of the way? Thank you? , and then gently through.
8. When passing customers and colleagues, you should take the initiative to lean sideways and nod your head.
9. When guiding customers, walk two steps ahead of them.
10. Don't make faces, stick out your tongue, blink, look in the mirror, wear lipstick, etc. Don't put anything under your arm when you are working.
1 1. Don't hum, whistle or stamp your feet when you walk.
12. Do not smoke or eat in the business premises during working hours.
Please cover your mouth with a clean handkerchief or hand when coughing.
14. When sneezing, walk away or turn your head to cover your mouth.
15, please go to the bathroom or the place where customers can't see when finishing clothes or hair.
16. You shouldn't pick your nose, scratch your nails or cut your nails in public.
17, don't whisper or point fingers in public.
18, don't go back and forth in public areas, shout, run and chase.
19, don't shake your legs at will.
20. When talking with customers, you must look at each other's eyes. Don't always look at your watch and interrupt each other at will.