Summary of Three Checks and Four Preventions in Substation Operation Inspection

20 1 1 under the correct leadership of the head office and the strong support of the owner's company, actively promote internal management, further strengthen communication and coordination with the owner, standardize service behavior, and work around the center of "three inspections and four precautions" to improve the satisfaction of the owner. Successfully completed various property service tasks throughout the year, and now the annual work is summarized as follows:

Three inspections and four precautions are particularly important for substation transportation and inspection units.

Three checks, that is, check the responsibility in place, check the hidden dangers, and check the implementation of measures.

Four precautions, that is, to prevent large-scale power outages, major fire accidents, group injuries and group deaths, and power outages of important users.

201/kloc-0 * * inspection responsibility in place * * times a year, hidden dangers * * times, and inspection measures * * times. Provide engineering maintenance for * * times, deal with unexpected engineering problems for * * times, and organize fire accident drills for * * times. There was no accident of responsibility safety in the whole year.

First, constantly strengthen the internal management of employees.

1, standardize the work behavior of employees.

According to the Company's Employee Manual, the Regulations on the Management of Rewards and Punishment and the Staff Code of the Management Office, staff management should be carried out seriously. Standardize employees' dress, etiquette and badge wearing, and establish a good post image.

Every day, the employees in the front desk, security hall post, peripheral post and other window posts are imaged to form relevant records. Find the problem and rectify it immediately.

Employees are required to establish a good sense of service, develop a good work style and form strict work habits. In the routine inspection of the company's quality department, no problems such as untidy work style and untidy clothes were found in the management office staff.

2. Seriously carry out employee training.

Training is the need of work, and it is also the need of personal progress and development of employees. The management office trains the employees of all departments. In training, we pay attention to applying what we have learned and adopt various training methods. For example, taking the old with the new, individual professors, centralized teaching, combining theory with practice, step by step, and achieved certain training results.

20 10 the security department trained 36 times, the customer service department trained 20 times, and the cleaning department trained at least once a week. The engineering department used every maintenance site to guide employees and trained two interns appointed by the head office in Suzhou Industrial Park Vocational and Technical College, which achieved good training results.

3. Hold regular meetings.

The management office holds various regular meetings according to the frequency specified in the work instruction. Regular meetings of management offices and departments are held throughout the year.

During the meeting, the spirit of the instructions from the superior leaders was conveyed, the current work status was reviewed, the focus of the next work was arranged, and the problems and solutions in management and service were discussed. Through the meeting, the instructions of the superior leaders were conveyed in time and effectively, which condensed the hearts of the people and improved the coordination of work between departments.

4. Reward and punish employees according to the system.

In the whole year, according to the assessment management regulations, 19 person-times were deducted from the assessment of security personnel, 12 person-times were added to the assessment, and 4 people were dismissed.

Deduction of cleaner's assessment 1 person-time. Customer service personnel will be deducted for 3 overtime hours. Engineering personnel assessment deduction 1 person-time.

In the assessment, adhere to the facts as the basis, take the system as the criterion, and be fair, just, reasonable and well-founded. 20 10 1 1 After dismissing Wang Ye, an employee who violated discipline, the employee complained to the Labor and Social Security Office of Songling Town, Wujiang City, demanding that the company pay the severance payment. The management office manager and assistant manager communicated with Songling Town Labor Security Office with the Employee Reward and Punishment Declaration Form, which recorded Wang Ye's violation of discipline, and got the understanding of the person in charge of the Labor Security Office and safeguarded the company's interests.

Through the examination, a team atmosphere with clear rewards and punishments and clear rights and responsibilities was formed, which maintained the seriousness of the company system and improved the employees' awareness of obeying rules and discipline.

5. Strengthen the standardization of quality records.

The management office has always attached great importance to the filling and filing of various quality records. Since 20 10, a quality record management system has been established, with the heads of various departments as the heads and the filling people as the heads. According to the requirements of the company's Monthly Assessment Standard for Project Managers on quality record management, the heads of all departments shall submit the records that should be collected and sorted by their own departments to the deputy manager of management office for archiving on the 5th of each month.

In the management of quality records, the requirements of "true content, standard format, neat handwriting, correct filling, safe storage and timely collection" were highlighted, and the phenomenon that some security guards scribbled on the record book when filling in was corrected in time. During the routine inspection and internal audit of Shanghai Quality Certification Center and the quality department of the company, no major problems were found in the quality records of the management office.

6. Actively carry out amateur cultural activities.

On 20 10, the management office organized extracurricular cultural activities such as reading and submitting articles to the company's website, and guided employees to strengthen reading and study in their spare time and write reading notes. Actively contribute to the company's website, and 6 articles were adopted by the company's website throughout the year.

"Reading" organized by the company? * * * In the "Enjoy Reading" writing contest, * * * submitted four works (including Shengze Rural Commercial Bank), one of which won the second prize for reading.

Second, strive to provide compliant property services.

1. Rewrite various management systems and operation documents in combination with external audit.

At the beginning of 20 10, the company incorporated Donghua building management office into the company's quality management audit system. Taking this opportunity, under the unified leadership of the company's quality department, the management office reorganized all kinds of existing management procedure documents and forms. Form a management office workbook and implement it in the management office.

2. Strengthen on-site service confirmation. Solve problems on the front line.

Strengthen the on-site confirmation of service effect through "three inspections" (personal self-inspection, departmental inspection and spot check by management office), weekly inspection and third-party inspection. Strive to find nonconformities in time and correct them in time.

Each department shall record, analyze and rectify according to the requirements of system documents. In the past 20 10 years, we have corrected some tendentious problems, such as poor personal courtesy of a few employees in customer service department and poor service awareness of a few employees in security department.

3. Consolidate the "safety" foundation, highlight the "service" focus, and comprehensively do a good job in various services.

Safety service is the foundation of property service. The education of the management office guides the employees of all departments to firmly establish the concept of "safety first, prevention first", so as not to hurt others at work or be hurt by others, and pay attention to traffic safety on the way to and from work. Focusing on the objectives of public security management, fire protection management and equipment safety throughout the year, through the combination of "special (safety) team (all staff of the management office) and full participation", the "four prevention" work is done in an all-round way, effectively avoiding the responsibility safety accidents in the building. On June 4th165438+1October 4th, Wang Xianfei, a cleaner, found water seepage in the ceiling of the 22nd floor and informed him in time. Take emergency measures in time and notify the maintenance unit Wujiang Longfa Water Tank Company to carry out maintenance, so as to avoid greater losses.

In practical work, the Security Department has strengthened the internal management of employees and effectively carried out safety precautions such as vehicle management, personnel management, fire management, on-site inspection and emergency treatment. In the whole year, there were 335 fires in the building. Upon investigation, 108 is equipment failure and 227 is false alarm. 2065438+00128 October, 10, security monitoring smelled smoke in the building, and found that there were unlit cigarette butts in a chimney, which ignited the scraps of paper in the chimney. Yue Liang moved the chimney outdoors in time, which avoided the occurrence of fire safety accidents and was affirmed by the employees of Donghua Building.

On September 20 10, all security guards were organized to conduct actual fire drills, and all security guards actually operated dry powder ABC fire extinguishers to put out the fire. Through practical operation and the combination of fire training theory and practice, security personnel have mastered the skills of using fire extinguishers.

The security department actively cooperated with the front desk of the customer service department and discouraged salesmen from mixing into the floor many times throughout the year.

While doing a good job in safety, the management office strengthened the organization and leadership of customer service and on-site service management.

The management office manager is fully responsible for the daily management of the customer service department. In case of important reception tasks, a preparatory meeting will be held in advance for the heads of various departments to arrange related services. For the important banquet service, the management manager personally organized and implemented it, which won the approval of the owner.

4. Cooperate with the owner to carry out "Yangtze Cup" appraisal, rectification construction, external wall cleaning and other construction.

20 10 in order to cooperate with the owner and the original construction unit to participate in the "Yangtze cup", the management office arranged the engineering department as the main part on the basis of problems in building facilities, equipment and civil decoration. With the cooperation of the security department, the building body, civil decoration and ancillary facilities of the building were comprehensively inspected, and more than 20 items needing rectification were sorted out and submitted to the owner in the form of work contact sheet. After the coordination between the owner and the original construction unit, some problems have been rectified.

On October 2010165438+10, Langjie Cleaning Company carried out exterior wall cleaning for rural commercial banks, and the management office actively cooperated with the owner to confirm the qualification certificate of the cleaning company's on-site operators (wall climbing decoration and maintenance cleaning qualification), and conducted on-site inspection to check the cleaning effect. It was found that the cleanliness of some areas on 18 and 19 floors could not meet the requirements, and Langjie Cleaning Company was required to rectify in time.

5. Communicate with the owner and modify the deficiencies according to the opinions.

20 10, according to the actual work, the management office communicated with the owner seriously through written communication, informal meetings, special meetings, distribution of owner satisfaction questionnaires, etc., and timely reflected the existing problems to the owner and made rectification.

In the whole year, 29 written contact sheets were submitted, 3 special meetings were held, and 2 owner satisfaction surveys were conducted. The owner's overall satisfaction with the property service work reached 98%.

On 201September 13, Ma Aidi, a new customer service staff at the front desk, allowed visitors to enter the floor without the consent of the bank's leaders, causing dissatisfaction among the bank's leaders. Afterwards, the management office held a meeting attended by all customer service personnel in time, taking this as a case, analyzing the reasons, putting forward rectification requirements, and contacting the owner for understanding. Since then, no such incidents have occurred throughout the year.

6. Enhance the predictability and pertinence of work.

It has been three years since June 5438+1October 65438+May, 2008, when I officially intervened in the building property service of Donghua Building Corporation. The management office has an understanding of the annual work content, work flow, work requirements and personality characteristics of the relevant leaders of the Head Office.

In the service, according to the above situation, the work should be predictable and targeted. There are many banquet services at the end of each year, and the management office will use the time to ask the customer service staff to take time off from June 5438+ 10 to avoid overtime at the end of the year.

According to the situation that there are few people coming and going on holidays and there are not many things for the owners, the manpower is allocated reasonably, and the main manpower is allocated on normal working days, and fewer people are arranged on holidays, thus reducing the burden of the company to pay overtime wages.

In terms of service, we pay attention to personalization. For example, some leaders are sensitive to seafood and avoid giving them seafood when serving.

Third, properly handle all kinds of emergencies.

1. The engineering department rushed to repair the conductive bus of the air conditioner.

In 20 10 years, there were many unexpected events, such as power failure, fire hose burst, external vehicles hitting surrounding facilities, chimney smoking, etc. Handle them properly in time to avoid causing greater losses.

On July 4th, 20 10, the conductive bus bar of the air conditioner on the 15 floor of the building suddenly broke down. Hua Wang, the engineering director of the management office, used the holiday to repair it. No breakfast, no Chinese food, it was repaired from morning to afternoon, and finally it was repaired. It has been affirmed by the owner's leadership.

2. The engineering department repaired the water spraying incident of the hose of the fire pressure gauge.

On June 8th, 20 10, the buffer hose of the fire pressure gauge in the garage and the women's toilet on the third floor was damaged, and the fire water was sprayed out. The engineering department found it in time and carried out emergency repair.

The security department dealt with the incident that the floodlight was damaged.

At 201010 Donghua building at 20 18 that night, Chen Chang, an employee of Donghua building, smashed a floodlight lampshade at the exit of the bicycle garage of the building. The security monitor found it in time and reported it to the deputy manager of the management office and the director of the engineering department for handling. Later, the perpetrator entrusted the management office to purchase and install the lampshade, which cost 500 yuan and avoided the loss of the owner.

Fourth, strive to provide value-added services and actively do good things for owners and customers.

1, marble polishing and carpet cleaning.

Throughout the year, the assistant manager polished the marble floor in some parts of the building many times. May, June 5438+ 10, the carpet of the box on the third floor of the company canteen was cleaned.

2. Exterior wall cleaning.

With the support of the engineering department of the head office, the management office cleaned the external wall of the building from the 0 th floor to the 3 rd floor on May 24.

3. Coordinate Fornet Laundry to dry clean clothes for the owner's employees.

Coordinate Fornet Laundry Company in Wuzhong District of Suzhou City to provide convenience for owners and employees to clean clothes all the year round.

4. Provide services for the owners and open the reading room and gym to the grass-roots employees.

In the second half of 20 10, the owner opened the reading room, gym, KTV, chess room and other entertainment and fitness facilities for the grass-roots employees of the head office, and the management office took the initiative to connect, providing registration, guidance, aftermath and other related services for the employees of the head office.

5. Give full play to the advantages of professional knowledge and strive to safeguard the interests of the owners.

20 10 the management department made inquiries from many parties and compared goods without purchasing materials from the owner, trying to reduce the owner's expenses.

On February 20 10, when the owner asked the outsourcing unit to repair the water supply pump of the basement pump room, the owner entrusted and coordinated the contractor to reduce the quotation from 5,000 yuan to 3,000 yuan, which safeguarded the owner's interests and was well received by the leaders of the owner's administrative department.

6. Actively do good deeds for the owners and customers.

In the whole year, 4 owners' cards, 2 work cards and citizen cards 1 card were collected and delivered to the owners in time.

On September 8th, 20 10, Wang Ye, a security guard, found RMB in 300 yuan during his inspection of the building and gave it to the owner in time, which was well received.

The existing problems of verb (abbreviation of verb) and the future improvement direction

1, the employee turnover is large.

In the whole year, the staff turnover rate of management office reached 50%, and the staff turnover rate of security department and engineering department was relatively high, followed by customer service department and cleaning department.

The main reason why employees leave their jobs is to seek higher salary and better development space. A few employees were dismissed due to poor work attitude and violation of discipline and discipline, and the security department dismissed 4 people throughout the year.

Suzhou property management industry is short of talents, especially technical posts and management talents. On August 20 10, the head office sent secretary Cui, the general manager, to assist in the recruitment, but failed to recruit suitable personnel.

Personnel instability has a great impact on service quality.

2, the lack of effective incentive mechanism, some employees lack enthusiasm for work.

The salary structure of our company is relatively simple, with only post salary and year-end bonus. There is no seniority salary, post allowance and related subsidies. Some employees are not enthusiastic about their work, and hold the mentality of doing it well and muddling along.

There are few managers in the company, and some employees think there is no room for upward development, so they muddle along and their work performance is average.

3. The service quality is not stable enough.

Property services are mainly completed by individual service personnel, and employees' working attitude, business skills, service awareness and even working status have an impact on service quality, which is unstable.

A few employees have poor ideological quality, weak moral concepts, lack of self-discipline, and there are violations of discipline and discipline. It has a great impact on the quality of service.

Due to ideological understanding and professional quality, the cooperation between individual employees and other colleagues is not smooth enough. Sometimes there is a problem of disconnection between departments.

4. Individualized service and featured service are not obvious.

The service lacks "bright spots" and eye-catching features, and the overall management and service style have not yet formed. Sometimes, work is passive.

5. Future efforts

Build a staff with good professional ethics and skilled business skills, continuously meet the ever-increasing property service requirements of the owners, fully complete the annual property service indicators, and successfully renew the next property service contract.

After three years of accumulation, under the strong leadership of the head office and the support and cooperation of the owners, all the work of the management office is generally stable. In the future, we will continue to strengthen staff management, improve the enthusiasm of employees, cultivate the ability of "individual combat" and "collective cooperation", and cultivate and build a team of employees who can fight well. Consolidate the foundation of security-as-a-service, while striving to provide compliance and quality service, find and find the "bright spot" in the service, and form the unique style of property service of rural commercial banks; Constantly learn from the advanced brother management office, strengthen communication with the owners, be pragmatic and innovative, and make continuous efforts for the company's development!