Housekeeping embodies the main functions of the hotel. Housekeeping department must accept reservations, warmly welcome guests, provide clean rooms for guests, keep abreast of the latest room conditions (whether rented or free), provide post and telecommunications services for guests, ensure the hygiene of public areas (such as lobby), answer questions raised by guests and do a good job in safety. These are some important functions of the housekeeping department.
The housing management department can be divided into several departments, and each sub-department will complete more professional tasks. In many cases, these sub-departments are also called departments, such as laundry department. The laundry department is responsible for cleaning and ironing hotel sheets, staff uniforms and guest clothes.
When the guests arrive at the hotel, the front desk is the first to receive them. They checked in here and were assigned rooms. In addition, telephone operators and other departments that provide communication services for guests are also included in the lobby. At the same time, the bellboy also belongs to the front desk.
The reservation department handles guest reservations and analyzes future reservations. Housekeeping department is responsible for cleaning rooms and public areas. The security department is responsible for the safety of guests. Finally, the engineering department is responsible for the maintenance and repair of the entire hotel's equipment and facilities, including power equipment, electrical appliances, machinery, hot water equipment, air conditioning, ventilation facilities, pipelines, building decoration materials, pumps, etc., and also for the maintenance and renovation of some small projects.
The main function of the catering department is to provide catering services for guests. The departments under the catering department (catering director) mainly include: food production department (kitchen, executive chef-chef-chef), catering service department (assistant to the catering director-manager-foreman-waiter), food delivery department, liquor department (department responsible for providing alcoholic beverage services such as bars, lounges and service bars), banquet department (responsible for meeting and banquet affairs) and steward department (responsible for.
The personnel department plays an important role in the operation of the hotel, and its main functions include: staff recruitment, welfare and training. The personnel supervisor must be very familiar with the labor law and give advice to the managers of other departments. The HR department may recruit, interview and select future employees, but whether to hire or not is ultimately decided by the line department. The same is true for promotion training, and the personnel department only makes suggestions for reference. As a staff department, the quality of the personnel department largely depends on the ability of the personnel supervisor to establish good cooperative relations with other departments.
The finance department has both the staff function and the straight-line function. On the one hand, it provides data for decision-making and budget, is the staff department of the whole hotel, and is responsible to the general manager of the hotel; On the other hand, it is also responsible to the vice chairman of the board of directors or the hotel owner who is in charge of finance, so as to ensure that the board of directors or the boss can have an independent and accurate understanding of the operation and financial situation of the hotel (not affected by the general manager of the hotel). In a sense, the finance department is a control department, and the main objects of financial control are housekeeping department and catering department. The cashier at the front desk of the finance department must know all the expenses incurred by the guests in the hotel, and the auditor must sort out the guest expense bills sent by various departments at night. Although these employees work at the front desk and sometimes have direct contact with guests, they are employees of the finance department and must report to the supervisor in charge of financial operations.