Nowadays, many take-away people don't have the habit of sending food upstairs, and let people go downstairs to get it. I think this is an act of not serving the family. I think this is because the take-away waiter didn't send it upstairs to save time, because if you want to send it upstairs, you have to wait for the elevator and go through the security registration, which will delay some time, so many take-away waiters don't send it upstairs to save time.

However, there are still many dedicated food delivery staff who will deliver the food upstairs according to the address given by the guests, and will not let their food delivery service get bad reviews in order to save a little time. This is the service industry. If the service is not in place and the guests cannot be satisfied, it is natural to give bad reviews. If there are too many bad reviews, word of mouth will get worse, so many people may not choose this restaurant to buy things.

The takeaway is actually an employee of the takeaway platform:

Although in the take-away platform, there are employees in the form of labor contracts and part-time take-away workers in the form of crowdsourcing, during their labor, they are all employees of the take-away platform legally, and the take-away platform has some requirements for the risks arising from their labor, such as providing safety training and education, compensation for work-related injuries, etc.

Moreover, many take-out platforms usually charge 3 yuan's accident insurance premium in the first order of daily take-out. It seems that the take-away staff paid for the insurance themselves, but the platform is actually reducing their legal risks. This kind of insurance can make up for the losses suffered by the delivery staff in time and reduce the compensation amount of the company.

If the insurance compensation is still insufficient to make up for the loss, the relatives of the takeaway can ask the platform to do it, and they will enjoy this right regardless of whether there is a labor relationship with the platform or labour relation.

Take-out accident, if there is a third party responsible, you can also claim compensation from the third party according to the law. For example, in the event of a traffic accident, you can ask the other party to compensate according to the proportion of responsibility.