Business Reception Summary Report

Business Reception Summary Report Part 1

Years go by like a shuttle, and soon ushered in a new year. In the past 20xx year, I am in the company leadership is the concern of colleagues and enthusiastic help, successfully completed the reception of the corresponding work. Now on the work of 20xx year to make a summary.

First, the basic content of the front desk work.

The work of the front desk is a position that requires patience and responsibility, enthusiasm, positive work attitude is very important. 20xx November, I began to engage in the front desk reception work, know that the receptionist is the first person to show the company's image. In the work, in strict accordance with the company's requirements, work clothes on duty, five clear. Warmly treat every visiting customer, and warmly guide to the relevant office. For the company to provide a convenient, but also for the customer to provide convenience. Answer the phone, do listen patiently to the customer's inquiries, and to the best of our ability to make the appropriate answer.

Second, the front desk work experience and lessons learned.

In the xxx enterprise to work before, although also had a receptionist work experience, but, still need to continue to learn and work hard. For example, the comprehensive quality, sense of responsibility and dedication to be further improved, the concept of service to be further in-depth. During the work period, let me learn how to communicate better, how to be down-to-earth and aggressive.

Third, the front desk work of the next plan.

Based on the love of reception work, I will strictly require myself not only to comply with the company's relevant work system, but also more positive and down-to-earth approach to work. Efforts to improve the quality of work, strengthen the sense of responsibility and dedication to work. I will further better show their own strengths, to overcome deficiencies, and avoid shortcomings. Solidarity with the company and colleagues to create better performance for the company!

Business reception summary report Part 2

Time flies, unconsciously ushered in a new year. In the past XX year, I am in the company's leadership and colleagues care to help, successfully completed the corresponding work, is now on the XX year's work to do a summary. (ps: this sentence even from the beginning of the company with, every year is to change a time:

A reception.

XX years January to July, I engaged in reception work, reception staff is to show the company's image of the first person, in the work, I strictly in accordance with the company's requirements, uniforms on duty, enthusiastic treatment of every visiting customer, and guide to the relevant office, for the leadership to provide convenience, but also for the customer to provide convenience. Over the past year, *** counted the reception of users up to about 1,000 times.

Second, the meeting reception.

1, external meeting reception

Participated in the reception of Shandong Unicom province's financial conference, the Department of Operations and Maintenance of the work of the meeting, the human monitoring training conference, the province's g-network management department work conference, Linyi Branch and Heze Branch *** with the business analysis meeting and other large-scale meetings, in this external meeting, strictly in accordance with the needs of the meeting of the high standard of the layout of the meeting place, and actively coordinate with the hotel related matters, and do a good job in the process of the meeting. matters, and do a good job in the process of meeting services, in the process, I learned more about people, service gifts and other related knowledge, accumulated a lot of experience.

2, internal conference management

Reasonable arrangement of conference rooms in accordance with the needs of the various departments, so as not to cause conflict in the meeting, and pay attention to do a good job of the relevant registration, as well as meeting room hygiene to maintain the aftermath of the inspection of the public goods and so on, in order to provide better service for the Department of personnel. Over the past year, **** arranged more than 500 internal meetings.

3, video conference management

In the convening of the headquarters or provincial video conference, in accordance with the notice requirements, half an hour in advance on time to open the video system, to ensure that the meeting is accessed on time, there is no case of delayed meetings this year; in the convening of the meeting of counties and districts, in advance of the meeting booking, call the terminals, to ensure that each county and district can participate in the meeting normally.

Third, expense reimbursement, contract entry work.

In this regard, in strict accordance with the company's requirements, Monday summary collection of reimbursement documents, Tuesday to find the leadership to sign and enter the erp system, and do a good job of registration. Over the past year, more than 1,000 reimbursement documents were entered. Contract entry more than 20.

Fourth, the work of comprehensive affairs.

XX years in July, due to departmental personnel changes, I was transferred to the office, engaged in public security inquiries, external document signing, labor unions, office supplies, cafeteria management and other work. At a later stage, I took over the work of information collection, meeting minutes, the window of the United Nations, and administrative library management.

By the end of November, **** reception of public security inquiries about 300 times, and to do so with a warm attitude, in strict accordance with the company's regulations. Sending and receiving about 90 external documents, to achieve timely uploading and dissemination, without delay, without error. Reporting 20 pieces of information, picking up and editing two issues of the window of the Unicom.

Notebook, desktop and other small fixed assets to do a good job of registration and access to storage, timely contact repair outlets, computer maintenance and repair, and strengthen its communication, and asked to provide us with a spare machine, so as not to delay the normal work.

Fifth, other work

In the completion of their own work at the same time, conscientiously complete the random work assigned by the leadership, and actively participate in the activities organized by the company to assist the leadership of colleagues in the preparation of the first staff games; in the integrity of Linyi Unicom speech activities to win the first place; the integrity of the Shandong Unicom Speech Contest was awarded the third prize, is now actively preparing for XX annual cultural performances programs! Summarization, selection, performance and other work.

Sixth, the work of the shortcomings

In the work of the initiative is not enough, less communication with the leadership, the matter is not well thought out, not enough detailed. Lack of writing skills, in the information reporting link did not do in a timely manner to seize the company's information highlights, resulting in the quantity and quality of information is not high, affecting the company's information ranking in the province.

VII, 20xx year work plan

1, to strengthen their own learning, combined with the actual Ministry of General Affairs, more from the details of the consideration, closely follow the leadership intentions, coordination of internal and external relations, and more for the leadership to solve problems.

2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company's image.

3, do a good job in the labor union, the launch of meaningful activities to strengthen communication and exchange, and will continue to carry out labor union warmth activities.

4, strengthen the management of the cafeteria, market research, increase cost control efforts to create a warm and comfortable, inexpensive dining environment.

XX year is about to pass, full of challenges and opportunities in 20xx is coming, in the new year, I will summarize the experience, to overcome the shortcomings, to strengthen learning, for the development and growth of the company to contribute to their own modest efforts.

Business Reception Summary Report Part 3

Unconsciously, to the Peak Park Peachland residence has been more than two months, recalling their own work experience this month, the most is the experience and harvest. Around the contact of people also completely changed the role, get along with the way is completely different, this feeling can only be experienced by people who can appreciate. In the past two months, the leaders of the care and help and friendly cooperation between colleagues, my work and learning to get a lot of progress.

Front desk reception is to show the company's image, the starting point of service. For the owners, reception is the first step of their contact with our company, is the first impression of the company, is very important. So the reception desk in a certain degree represents the company's image. At the same time, the company's service to the owners, starting from the front desk to welcome customers, a good start is half of the success. With the realization of its importance, so I must do my job seriously.

First, strive to improve the quality of service.

Seriously answer every phone call, and memorize the extension number of each department, in strict accordance with the company's guidelines to give the phone transfer while making records. Owners come over for business I will always focus on maintaining a good service attitude, will be warmly received. Skillfully answer the questions raised by the owners. Seriously for each owner to handle the business. Do welcome with a smile, patience and meticulous, warm tips and so on. In my spare time I will strengthen the study of some of the telephone skills and etiquette knowledge. Constantly charging for themselves to adapt to the rapid development of the company.

Second, pay attention to the health and image of the front desk.

Daily inspection of their appearance, post image, work completion, timely detection and correction of their own mistakes, and immediately correct, do the best.

Third, clear the process of handling various businesses, collection, classification, recording and archiving.

The staff of each department to understand the familiarize with their jobs, in the future work will be of great help. Each owner of the telegram, repair, complaints and suggestions in a timely manner to do a good job of recording, for the relevant important things immediately reported to the leadership.

Fourth, to the overall situation, regardless of personal gain or loss.

Whether it is working time or vacation time, if the company has a temporary task assignment, I will obey the arrangement, actively go with, do not find reasons to shirk. As a member of Yijia, I will dedicate myself to serving the company. Usually actively participate in the activities organized by the company to strengthen the relationship between colleagues and communication between departments. And understand more about the company's basic situation and business content. In order to better work in the future to lay the foundation.

The work of the front desk is characterized by no matter how big or small, trivial and complicated. Although the work of the front desk is sometimes more trivial, but the size of the matter is to be serious in order to do a good job. So I will do everything by heart. Thank you for the company to give me the opportunity, in the days to come I will strengthen my learning and hard work! Sincerely hope that the leadership and colleagues can give me more help, multiple supervision, so that I can make greater progress. Clear direction of their own development to correctly recognize themselves, correct their shortcomings. Seriously listen to others loyal opinions. Plus hard work, study hard, and strive to improve the cultural quality and a variety of work skills, give full play to their ability to make themselves really on the road to management. I will also learn from other coworkers, complement each other's strengths and weaknesses, mutual exchange of good work experience, **** with progress. To achieve better results.

Business reception summary report Part 4

20xx year, for me, is a very meaningful year. In retrospect, in 1999, into the building, then or recreation department an ordinary staff. 20xx, was mobilized to the personnel reception department to do some related reception work, the object is mainly some leaders. 20xx, fortunate to join the Chinese **** production party. However, through ten years of unremitting efforts, 20xx today, I finally became a catering and recreation deputy director, mainly responsible for arranging the leadership of the food and accommodation in Beijing.

In 20xx, I mainly cooperate with the relevant leaders to complete a large number of personnel reception work, mainly for the leaders of the provinces and cities to Beijing to provide favorable logistical support work, which includes the leadership to Beijing to pick up the aircraft, the leadership of the hotel accommodation arrangements, the leadership of the travel vehicle staffing arrangements, the leadership of the various aspects of the dietary choices and arrangements. Especially some of the leadership habits and eating habits will be different, we have to understand the taste preferences of the leadership in advance, for the different physique to provide different food and so on.

In addition, we have to provide some extra activities for the leaders who love sports.

In people's view, the reception work is a good job, do not have to go to work all day on time, punctual off the fixed point of work. In fact, not, reception is not such as the surface of the scenery or easy, I believe that every job has its own challenges, especially the reception of the work of the leadership.

First, update the concept of dissemination of culture

In the era of economic development, the first thing we need to do is to update the concept of hospitality, to fully realize that hospitality is in fact the link between the inside and outside of our business and the bridge. For us to do a good job of hospitality, we can establish a good image of our recreation, because we receive are the leaders of the provinces and cities, so it is more able to accumulate a wealth of relationship resources for the future development of our recreation to lay a solid foundation.

Second, the reception should be carefully planned before, the best highlight the characteristics

We will do a good job in advance of each reception before the planning and development of the program. For example, through various channels in advance, to understand the background of the leadership to be received, personal preferences, especially some of the dietary aspects of understanding is very important, and then we based on this information, although we can not say that the leadership of this reception tailored to ensure that the leadership is satisfied. Because only carefully planned, fully prepared, reception activities may become a successful public relations activities, otherwise it may be reduced to a low-level ushering activities, and may even damage the image of our recreation.

Third, optimize the reception process, standardize the reception operation

First of all, after the development of the program, our reception staff will be strictly in accordance with the program to arrange the operation, so that the reception of the various links in the work of the orderly connection, sometimes because of the reception of the process of the steps, we will also make a reception work list, to avoid the reception of the work of the wrong should not have.

Secondly, in order to ensure that the reception of the leadership of the work of the organization, stability and continuity, we will be on the reception of the process of each link to carry out a comprehensive check, for example, in the pick-up, to ensure that the pick-up vehicle has been waiting outside.

Fourth, pay attention to the details, focus on effectiveness

Details determine success or failure. Reception of the work of the leadership can not be half sloppy, must be careful everywhere, careful consideration, careful action. For example, in the leadership of the meal, to consider whether the speed of food in a timely manner, whether the color of the food is in line with the taste of the leadership and other small details, are to determine whether the reception is good for the performance of the work.

In the reception, we have to "see six ways, listen to all sides". Every detail of the leadership from the car to the meal should be carefully thought over, to the leadership of every eye, a movement, even inadvertently uttered a sentence, should pay attention to and experience, in order to take timely measures to change or strain to ensure that the reception work as far as possible, "zero error".

As the saying goes, no one is perfect, although to do all aspects, but a hundred close there is a gap, sometimes in the reception process, often due to a moment of negligence mistakes.

First, pick up late

Nowadays, the general party of colleagues or go out with a group of friends to participate in some leisure and recreational activities, are appropriate in the evening. Sometimes too much fun and forget the time, so that the next day to oversleep, which directly leads to the airport to pick up the leadership of the time to grasp and late, so that the leadership in the airport waiting too long.

Second, the emergencies are not properly handled

In the end of the reception work the night before, we found for the leadership of the pre-booked plane tickets on the name there is a word written wrong. At that time, we were dumbfounded, because if the name on the plane didn't match the name on the passport, then we couldn't board the plane. Due to the urgency of time, the leader asked us to check out of the hotel tomorrow morning at 8:30 a.m., which means that the ticket must be changed before 8:30 a.m., but the booking office will be at work tomorrow morning at 8:00 a.m., and there is only half an hour to go from the hotel to the booking office, and then back to the hotel from the booking office after the ticket, which is definitely not enough time.

Later, we decided to delay the leader's checkout time to ensure that the next day to the booking office to change the ticket, in the shortest possible time to the hotel.

In hindsight, we realized that this could have been implemented in a different way, which would have avoided delaying the check-out time and not affected the leader's schedule. We can the next morning 8:00 before half an hour to send people to the door of the booking office to wait for the booking office to open the door, as soon as the door is opened to the booking staff to explain the situation, the first take a ticket to send back to the hotel, and then send the wrong ticket back to the booking office, after agreeing to the ticket, they will play a note, print the ticket, they will be rushed to the hotel, the ticket in the hands of the leaders before 8:30.

Third, forget about playing billiards, lost due courtesy

In addition to the individual's specialty is related to sports, their own very cool sports, especially billiards, if the chess match, you can play to the realm of forgetfulness.

Once, because of the leadership of the Beijing is also quite a study of billiards, so I went to the pool hall with the leadership of the billiards game, a start, but also play a smooth and steady, but also consider the other side is the leadership of the Beijing, no matter is the face, or in other aspects, have to give the greatest care, so it has been to abide by the etiquette.

However, when it comes to the key point, a moment of forgetfulness of etiquette, on the leadership of the way to play pointing, and even because of the tension of the situation, foul language out of the mouth.

These years of constant refinement, so that I have become more and more calm, in terms of work, from a hairy young man metamorphosed into a figure capable of taking charge; in terms of the family, by a husband attached to a father's role, especially our family's little baby is about to go to kindergarten, and the old man at home has a wife to take care of. In order to let them live a better life, but also in order to personal in all aspects can be further improved, in the future, I will work harder to make up for their own shortcomings, and better fulfill the work belonging to my catering and recreation associate director.

Business Reception Summary Report Part 5

The past 20xx year is a full and busy and happy year. In this New Year's arrival, looking back on the road, in the almost five months to our x hotel, as a new employee, in our front office department leaders and colleagues care to help, I know nothing about the hotel reception work to now be able to work independently. From not dare to speak to be able to communicate with customers freely! Here I sincerely thank the department leaders and colleagues to help me, thank you! Now I do a summary of the work of the previous five months.

Front desk is to show the image of the hotel, the starting point of the service. For guests, the front desk is the first step of their contact with our hotel, the first impression of the hotel, is the face of the hotel, is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to the guests, starting from the front desk to welcome the guests, a good start is half of the success. With the realization of its importance, so we must do our job seriously. Therefore, I have been in the past five months I have been in strict accordance with the hotel's regulations. Summarized can be used in the following five aspects:

First, like all other service industries, courtesy, etiquette: how to maintain a smile, how to greet the guests, how to provide service to guests, in the service of the guest to be used in the language and so on.

Second, pay attention to the image, the front desk is the first impression of the hotel, is the face of the hotel. Therefore, our front desk staff must require light makeup, with uniforms on duty, with a good mental outlook on the guest, so as to maintain the image of the hotel, so that guests can understand and see the spirit of our Yibang. This will leave a deep and favorable impression! Moreover, it is also conducive to the improvement of our own image and cultivation. Thus, affecting our future life.

Third, the front desk business knowledge training. Mainly the daily workflow, the daily work of the front desk is very tedious, guests check in, check out of the handling, telephone transfer, inquiries, provide information, luggage storage, pick-up and drop-off information inquiries and verification. Order checking and verification, room scheduling, handover work during the shift changeover, etc.. Therefore, we must always maintain a serious, meticulous work style and sense of responsibility! So as not to bring a lot of inconvenience to the guests and their colleagues!

Fourth, the front desk English, some of the front desk English ability to have each of our receptionist's basic requirements, so that we can be good for the guests from foreign services. For the reception of English, I thought for a person like me who majored in English is not a problem, but later in the reception of foreign guests, a lot of problems came out for me has been more than a year without contact with the English language which realized that I'm a number of words have been rusty, but also a lot of facilities and equipment of the hotel's name are not previously contacted. Fortunately, our hotel has organized the English training for the receptionist, so that I can review and consolidate the words I have learned before. I also learned a lot of words that I had not come across before, such as the names of many facilities and equipment. Through this training, I realized that no matter what time it is, don't forget to learn and keep charging myself! The only way to make better progress is to keep learning, so that all aspects of their ability to continue to strengthen!

Fifth, to the overall situation, regardless of personal gain or loss. Whether it is working time or vacation time, if the hotel has a temporary task assignment, I will obey the arrangement, actively go with, do not find reasons to shirk. As a member of Yibang, I will dedicate myself to the hotel. Usually actively participate in the activities organized by the hotel to strengthen the relationship between colleagues and communication between departments. And understand more about the basic situation of our hotel and business content. In order to work better in the future to lay the foundation.

In the past five months I have a lot of aspects of the shortcomings, such as the leadership and colleagues of the exchange of some of the shortcomings, but also some of the shortcomings of the work, my colleagues and I put forward the proposal is that the guests are more when I will be nervous, in the new year, in the future, I will work to overcome this mentality. I am also very grateful to my colleagues who gave me advice! Because of you I recognize my own shortcomings, only to have the opportunity to correct. It is also a great help to me! Although the work of the front desk is sometimes more trivial, but the size of the matter is to be serious in order to do a good job. So I will do everything with all my heart. Thank you for the departmental leadership of the teachings and the company to give me the opportunity, in the future I will strengthen the learning, hard work!

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