At present, the standards of the service industry are gradually improving, and the customers and passengers they serve have higher and higher requirements for service personnel.
For example, the service attitude, service etiquette and hospitality of service personnel need to be improved step by step. Having seen Hou Hualing's courses before, she said that people in the service industry now need to have good psychological quality and know what guests need. Only in this way can we better retain customers and let them come again.