The job responsibilities of the foreman manager in charge of different departments are different

Receptionist's responsibilities:

(1) Check the appearance and appearance according to the hotel regulations and get on duty on time;

(2) Read the log record carefully and finish the unfinished work of the previous shift;

(3) warmly receive guests from all sides and provide good service for guests;

(4) When guests arrive at the store, they should take the initiative to say hello to them;

(5) Handle the check-in formalities accurately and quickly for the guests, and arrange various rooms reasonably;

[6] Accurately grasp the room status and check the room status with housekeeping department in time;

once, keep close contact with all departments, and do a good job in the communication of guest data and information;

being proficient in business knowledge and operational skills, and being responsible for consulting and promoting the housing, house price and hotel service facilities;

⑼ do a good job in printing and counting all kinds of reports;

⑽ can independently arrange rooms for individual guests or groups;

⑾ check the room number of the team on that day and check with the room status;

⑿ flexibly handle the increase or decrease of rooms and house prices for teams and individual customers;

[13] understand the customer's situation and do a good job in solving emergencies;

[14] Earnestly complete all the work assigned by the supervisor, and report the problems to the superior in time;

⒂ do the reservation work carefully;

[16] accurately provide wake-up service for guests;

⒄ go through the formalities of lending items;

⒅ handle the luggage storage and pick-up procedures for guests.

1. Work rules for receiving individual guests:

(1) Smile and say hello to the guests and ask if they have made a reservation;

(2) Check the room reservation and check the relevant details (number of people arriving, time, etc.);

(3) Please show your ID card or passport;

(4) Assign rooms according to the requirements of the guests;

(5) assist the guests to fill out the check-in registration form, check the registration card and check the relevant documents;

[6] confirm the guest's departure date, room price, room type and payment method;

⑺ The hotel is a magnetic card key, so you should make a room card, and then give it to the guests, and wish them a pleasant stay.

1. Work rules of the reception team:

(1) Pre-arrange rooms before the team arrives that day;

(2) When the team arrives at the hotel, they can be greeted by the supervisor and relevant personnel, and they can give a welcome speech and briefly introduce the hotel;

(3) Send the envelope with the room card to the guest;

(4) the supervisor or relevant personnel will send the guests to the elevator;

(5) Housekeeping attendants should greet guests at the elevator entrance, greet them and guide them into the guest room;

[6] The receptionist should confirm with the escort and tour leader whether there is any change in the number of rooms; Whether there is any change in the number of people and the names of guests; Whether the dining requirements have changed; Requirements for wake-up service; Departure arrangement;

(7) The luggage sometimes arrives before the team arrives at the store, and sometimes arrives after the team arrives at the store. After the luggage arrives at the store, the luggage department must organize its efforts to deliver the luggage to the guest room as soon as possible;

⑻ materials such as check-in procedures, change notices and special requirements notices of the receptionist registration team should be sent to relevant departments as soon as possible;

Booker

(1) Check the appearance and appearance according to the hotel regulations, and go to work on time;

(2) Read the log record carefully and finish the unfinished work of the previous shift;

(3) Understand the room situation of the day and in the near future, and control the room state when the room is tense;

(4) find out whether there is a VIP on that day, and if there is, know the room number, identity and arrival and departure time, and do a good job in reception;

(5) sort out the room reservation order of the previous day and summarize the NO SHOW returned by the front desk;

[6] Check the team's reservation for the next day in the computer;

once, record the information of advance orders;

⑻ Complete the reservation work of the day, and do the handover work if it is not completed.

Operator

(1) Be familiar with all business and knowledge within the group;

(2) do a good job of succession;

(3) Transfer every call quickly and accurately according to working procedures;

(4) Respond warmly, politely and quickly to the guests' inquiries;

(5) Take the initiative to help guests find the phone number or keep the phone secret for guests;

[6] accurately provide wake-up service for guests;

once, master the organization of the store, and be familiar with the names and voices of the main responsible persons and managers of various departments in the store;

being familiar with the telephone numbers commonly used in the city;

⑼ be familiar with the knowledge about inquiry;

⑽ master the functions of the equipment in the main computer room, and know how to make full use of the function keys and precautions when operating;

⑾ at work, don't shoot the breeze, laugh, read books, newspapers and magazines;

⑿ The following situations must be kept strictly confidential:

① The information of the guests must be kept strictly confidential;

② the situation that the guests are not open to the public;

③ the room number of the guest.

Cashier's job responsibilities

(1) Carefully operate the computers, calculators, money detectors and other equipment used, and do a good job in cleaning and maintenance;

(2) accurately print bills and invoices for various charges, collect all the fees payable by guests in time and quickly, verify the authenticity of all kinds of banknotes, and have a basis for signing the bill;

(3) Accept the payment by credit card, and strictly follow the procedures;

(4) At the end of each shift, make the cashier's summary table for each shift;

(5) carefully hand over each shift, and hand over the reserve fund and unfinished matters;

[6] When guests come to check out, they should first ask whether they have checked out (some guests have come to settle part of the bill). If they have checked out, they should ask the guest's room number and ask them to hand in their room card and deposit slip. In the case of a team, they must pay attention to reporting all the room numbers with the housekeeping department.

note: the cashier at the front desk should immediately contact the guest room floor and the telephone switchboard when checking out, so as to prevent the bills such as drinks, laundry and telephone charges from being missed.

once, draw out the registration forms and other relevant documents related to the guests;

⑻ ask the guest how to settle the bill.

⑼ please check the bill and sign it.

Business center attendant

(1) Be responsible to the supervisor on duty and complete the tasks assigned by the supervisor;

(2) report to the supervisor for instructions in case of special circumstances during the shift;

(3) Be familiar with the work on duty, such as meeting services, receiving faxes, copying and typing, and be familiar with all kinds of unfinished work;

(4) Be responsible for customer accounts, including fax, photocopying and typing fees;

(5) seeing the guests off;

[6] answer the phone;

once repair equipment and facilities;

⑻ Assist the supervisor in some daily management work;

⑼ assist the supervisor in training new employees.

Duties of doormen:

(1) seeing off guests;

(2) send all kinds of reports, notices, messages, faxes, telex, express mail, things and letters;

(3) distribute all kinds of newspapers to relevant departments and rooms;

(4) transporting arrival and departure luggage or related articles;

(5) guide the guests to check in at the front desk;

[6] show the guests to the room and introduce the room facilities;

once, complete the tasks entrusted by the agency;

being responsible for the hygiene of all places outside the front hall gate;

⑼ assist our department and other departments in transporting related articles.

⑽ provide taxi service for guests;

⑾ provide shopping service for guests;

manager of human resources department

working relationship

direct superior: general manager

direct subordinate: personnel supervisor, salary insurance supervisor, training director and quality control department director

internal contact: hotel leaders and departments

external contact: municipal labor management department, municipal personnel management department, municipal education management department, quality management department of T industry, Schools and professional agencies

Job Description

are fully responsible for the development and utilization of hotel human resources, and formulate and implement policies on personnel deployment, wages and benefits, labor insurance, reward and punishment, education and training, and quality supervision.

job content

-implement the national guidelines, policies, organize and formulate the annual and long-term plans for the development of hotel human resources.

-organize and formulate labor capacity's compilation plan, and comprehensively balance labor quota and labor force management.

-organize and formulate labor wage management methods and distribution plans, and strictly manage wage funds.

-organize and formulate personnel management regulations such as recruitment, deployment, assessment, promotion, rewards and punishments, training, etc., and supervise and implement the implementation.

-rationally adjust the personnel training plan, review the annual training plan, and strengthen the prediction and overall management of hotel human resources.

-organize and formulate employee training plans, review annual training plans, and plan the use of training expenses.

-formulate employee welfare policies, implement the government's labor insurance policies, and improve the working environment and living conditions of employees.

-responsible for the establishment of employee work files, do a good job in employee career design, and fully mobilize the enthusiasm and routine of employees.

- review and sign all kinds of personnel forms and reports

-be responsible for solving the problems and complaints of employees about labor and personnel

-check and supervise the implementation of the Employee Handbook and the hotel's service quality management regulations

-fully understand the hotel's service quality, put forward the quality management requirements of various departments

-be responsible for the hotel's star review and other service quality.

-have the right to command and assess the work that the department is responsible for.

-be responsible for formulating the responsibilities and authority of personnel at all levels in this department

-complete other tasks assigned by the general manager.

qualification

gender: male or female, education: bachelor degree or above

working manager: having more than five years management experience in the same star hotel, and having worked in this position for more than ten years

physical fitness requirements: healthy and energetic

knowledge and skills:

(1), with theoretical basis in psychology and management, And trained in human resources-related knowledge

(2), proficient in computer operation

(3), foreign language assessment reaching the hotel standard B

Others: leadership skills, good at coordinating and handling interpersonal relationships, Affinity

HR supervisor

direct supervisor: HR manager

Internal contact: each department

External contact: municipal labor management department, municipal personnel management department, municipal education management department, T-industry quality management department, schools and professional intermediaries

Job description

According to the business needs of the hotel, the number and structure of all kinds of personnel are rationally allocated to complete the personnel information.

Job description:

-Assist the HR manager to handle the daily work of the HR department

-Be responsible for proposing the hotel's institutional setup plan and staffing plan

-Be responsible for proposing and organizing the implementation of the hotel's manpower plan and deployment

-Work out the post staffing plan, and be familiar with and master the basic employment situation of each position in the hotel. Reasonable staffing

-responsible for the hotel's business contact with relevant government departments in personnel

-responsible for employee assessment, Examining and approving floating wages and the amount of rewards and punishments

-Responsible for the safety supervision of employees

-Handling the recruitment, recruitment procedures and transfer procedures of employees

-Responsible for filling in labor and personnel reports such as labor force reports and salary reports

-Responsible for the safety supervision of employees

-Organizing and implementing a series of work such as job title evaluation and confirmation

-Handling the hotel going abroad on business. Such as political examination, passport, visa and other matters

-responsible for reporting and approving the appointment and dismissal information of personnel in various positions

-formulating, modifying, supervising and implementing the labor system

-adjusting the employee's punching number, Make, distribute and manage employee's work permit and famous brand

-go through the formalities of foreigners' coming to China, invitation, employment and residence

-assist and complete other tasks assigned by the HR manager

Wage insurance supervisor

Working relationship

Direct supervisor: HR manager

Internal contact: job description of each department

. Policies, regulations and procedures on labor insurance

Work content

-Put forward the salary insurance plan and annual adjustment opinions according to the hotel's operating conditions

-Check and complete the monthly attendance statistics of the whole store

-Approve all kinds of holidays, and formulate salary implementation standards for all kinds of holidays

-Summarize and distribute overtime pay and other various allowances on a monthly basis

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-Go through the formalities of employee retirement and resignation

-Be responsible for the daily management of employee files and transfer procedures

-Be responsible for revising and supervising the implementation of the attendance system

-Be responsible for the revision, signing and verification of labor contracts

-Be responsible for the political review and transfer of employees

-Be responsible for the preparation of the hotel salary system, salary level scheme and salary adjustment scheme. Responsible for the preparation of the total salary plan and its specific implementation

-responsible for the daily changes of salary, payment review, floating salary assessment, etc.

-managing the employee's file salary

-responsible for the settlement and transfer of the employee's departure salary

-assisting and completing other tasks assigned by the HR manager

Floor day shift supervisor

Direct supervisor: department manager, Manager's assistant

direct subordinate: floor foreman

Internal contact: job descriptions of all departments and housekeeping departments of the hotel

Responsible for the department manager and manager's assistant, timely convey, carry out and carry out their work instructions, fully manage all services and management work on the floor, and be responsible for the implementation effect; We must adopt multi-walking management in our work, supervise the implementation of various service procedures and rules and regulations, and do a good job in the ideological work of employees; Establish and improve the relevant rules and regulations within the hotel and the department to ensure the smooth progress of floor service and provide high-quality and efficient accommodation services for guests.

Work content

-Attend the housekeeping foreman meeting every day and report the situation that day;

-preside over the morning meeting of subordinates every day and assign various tasks to subordinates; And check the appearance, appearance, attendance and the implementation of various rules and regulations of the employees on duty;

-participate in visiting long-term guests and sick guests; Accept complaints from residents.

-supervise the foreman's "foreman's rounds table", and handle the problems in time when found

-check the damage of sanitation and facilities in the public * * * area every day; Spot check more than 11 rooms, and carefully record the inspection on the Housekeeper Checklist; Pay attention to the special rooms of the day, such as "S/O" and "DND", and report the situation to the manager in time.

-responsible for the assessment of the foreman's work quality and making rewards and punishments according to his work performance; Do a good job of monthly assessment of subordinates.

-do a good job in the ideological work of employees within the jurisdiction and prepare a weekly training plan;

-master the use of MINIBAR drinks and guest supplies in the room; Investigate the process of taking the order and deal with it in time.

-do a good job of handover, and complete the Day Work Report.