Current location - Recipe Complete Network - Catering industry - What is the bar reservation for?
What is the bar reservation for?

Booking a table is to reserve a seat before going to a bar.

call the relevant marketers and reserve seats, and they can get a commission. The positions in the bar are generally divided into card seats, high platforms and scattered tables. Bar tables are generally distributed in remote corners of the whole hall or around the dance floor. Generally suitable for 2-5 customer groups * * * to use together.

how many tables are scattered and the number of seats must be reasonably allocated. The table scattering area belongs to the bar interaction area (which is also the heart area of the bar), and the booth area belongs to the private exclusive area (which is the body part of the bar). The table scattering area needs the foil of the booth area, while the booth area needs the guidance of the booth area and the atmosphere.

If there are too few seats in the seating area and too many seats in the seating area, the interactive atmosphere of the bar will be weakened, and the business hours will be shortened accordingly, just as a person's heart will die slowly if it can't beat normally; On the contrary, if there are too many scattered seats and too few card seats, just like a person with only a heart and no limbs, it is a walking corpse.

therefore, the reasonable distribution ratio of scattered tables and booths should be calculated according to local consumption habits and marketing methods. But no matter what kind of market, it needs the support of "heart" and the cooperation of limbs.

Extended information

Table reservation process in bar

1. When the client department receives a reservation call from the guest, it must communicate with the guest in a calm and friendly tone, and the minimum consumption of the reserved table. If there is an activity in the venue, it must inform the guest of the activity content, table reservation time and ask whether it is reserved. Ask the guest's requirements, the type of position needed, etc.

2. After the guest makes a request, immediately check on the computer whether there are any such vacant seats. If not, tell the guests in time, apologize, and recommend other types of seats to the guests. If all the guests are full, you can signal the guests to come over later.

3. After the guest decides to make a reservation, first ask whether the guest is a member, then ask the guest's name, telephone number, number of people, what kind of location he needs, any special requirements, and the arrival time, and input relevant information into the computer in time;

4. After the guests arrive at the store, they will be led into the place by the client. After the table is determined, the client will register at the client desk to input and open the card. At this point, guests can start spending. The client should not just walk ahead when taking the position, but should have a cordial conversation with the guests, and the client department should set a standard conversation content. If conditions permit, the client should print out the guest information sheet (including personality and hobbies, etc.) when receiving the guests, and hand over the guests to the waiter after taking them to the position, so as to provide the most intimate service for the guests;

5. For the guests who make reservations directly by calling the reservation phone (without booking through the account manager), appropriate discounts and rewards should be given. For the guests who directly dial the reservation phone to make a reservation, they can arrange the location appropriately. Because the guests who make a reservation call directly are generally individual guests, they are the fresh blood of the place and should be retained as much as possible;

6. In the process of consumption, the customer service receives the guests at the right time, interacts with the guests and pushes the membership card to the guests together with the membership card sales specialist.