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Conference attendant's six-month summary of work

Half-yearly work summary of the conference attendant

Half-yearly work summary of the conference attendant, life, work, the summary is in our period of time to get the harvest and insufficient experience, review the past period of time, the achievements. The following is my six-month summary of the work of the conference attendants carefully organized for you, welcome to read the reference.

The conference waiter's six-month work summary 1

XX Hotel on XX, 20xx received the **** company's meeting, the hotel meticulous arrangements, the departments carefully arranged, so that the hotel successfully completed the task of reception, the following is the reception process in the meeting of the Food and Beverage Department's summary of the work:

First, careful preparation, and get it done! Conference banquet reception

In the banquet reception, this is the first time our hotel to receive such a large meeting, our hotel can do a good job before the meeting reception preparation is worth encouraging and praising. Catering Department can play the spirit of not afraid of hard work to complete this difficult task is worth everyone to adhere to and carry forward. But at the same time, we also need to see the inadequacy of their own preparations. For example:

1, the number of people to determine what is the standard, and develop a reasonable program;

2, the preparation of fruit drinks, this work is not quite in place;

3, the dining process of the cups and glasses should be replenished in a timely manner; (for example, with a tea cup to eat, is not in place in our hotel preparations for the performance of the representative)

two, Reasonable arrangement of staff, quantitative work tasks

1, a day in advance to mobilize a wide range of employees throughout the store, to ensure that the service staff;

2, to promote the coordination of the active participation of employees in various departments, the suspension of the rest of the transfer, the foreman or more actively involved in the front-line service;

3, if there is overtime work of the staff, the staff meal to do a good job in the meal Specific arrangements;

Third, seize the focus of the work, urge the work completely in place

1, the departments in earnest to do their own work at the same time also pay attention to the interdepartmental to cooperate with each other, to assist. Completion of the conference reception and banquet tasks.

2, we have to seize their own work 'focus, to solve their own tasks in the main contradiction, so that the various departments of our hotel to a reasonably optimized part of a strong whole. In this regard, we have deficiencies (for example: the engineering department can not be timely debugging and handling of speaker equipment, once the hotel's reputation in an embarrassing situation. Is to be improved)

Fourth, strengthen staff training, improve the quality of conference services

The success of the conference reception, the key depends on the quality of service, and training is to enhance the quality of the most fundamental way of service. We should strengthen our ability to receive the meeting. For example: 1 set up the venue environment, 2 require the relevant department staff in the meeting reception process, accurate understanding and familiar with the purpose of the reception of the meeting, content, duration, the composition of the participants in the situation.

Summarize the meeting although the end of the meeting, but also through this meeting has accumulated some experience, but also did appear a little short of, we will seriously summarize, and the accumulation of good experience and practice throughout the future conference reception work, but also to urge the leaders to give us more to be able to learn from the experience of the reception of the meeting opportunities.

The conference attendant's six-month summary of work 2

As an important branch of the front office, the concierge department bears the hotel's "first gateway" responsibility, is one of the most direct services to the guest departments, since XX so far, the hotel this year's reception has come to an end, the concierge department in the front office of the assistant manager's concern and guidance, in the strong support of other sub-departments, the concierge department in the front office of the assistant manager's concern and guidance. Concierge Department, under the care and guidance of the assistant manager of the front office, with the strong support of other sub-departments, and also under the collaboration of all members of the department, the work task has been successfully completed. Now the concierge department work is summarized as follows:

First, the training work

XX year concierge training work is carried out in accordance with the planned phased training objectives. First of all, for the training of new employees to take, the front office supervisor and foreman with a training mode. Let the new employees in the hands-on familiar with business skills, and can get in the work of the whole personal guidance and correction. For employees who are able to master the work skills, but also regularly work program standards and job responsibilities of the training to ensure that the standardization of daily work and accuracy.

In the form of training my department has carried out innovation, has carried out when the training and cross-training form. When the training is not confined to other rigid training forms, time, in each position of the pre-shift meeting in the form of case study business training, so that the training is coherent and compact, vivid image. Cross-training is also a more successful form of training run by our department, the main method is not limited to the department's business skills training, interspersed with other aspects of training during the training period. The diversified development of personal business skills is of great help to the improvement of service quality and the implementation of one-stop service. Another feature of the concierge department is the handover system, because the concierge work has a strong continuity, many things we can not solve for the guests at once, which requires the next shift to continue to follow up the service. Therefore, the **** enjoyment of information for us is quite important, the three shifts in the handover is also try to do carefully, without omission.

Three, routine work

1, baggage service is my department is different from other departments of a major feature of each guest check-in to the end of the hotel guests' luggage by my department is solely responsible for. The most guests have more than 150 rooms, so many rooms, means that assigned to each of us are overloaded workload, even in such a large workload of my staff is still enthusiastic smile, is still not slack service attitude, we have not because of the work of the "amount of" and affect the service of "quality". "

2.

2, the concierge desk is another important "work position", it is to solve the guests clothes, food, transportation, tourism, shopping and entertainment all kinds of problems provide important help. In addition to the basic for the deposit transfer and other business, it has an important function is responsible for the guests' information inquiry. Especially during the team or holiday vacation, the amount of guest information consultation is quite a lot, every morning from 8:00 to 12:00 and 18:00 to 22:00 in the evening is the peak of their inquiries, asking a variety of questions, from the guest room where the swimsuit swim trunks? From where are the swimsuits and trunks for the rooms to where to go? Where the local fun and so on, whenever this time, we have to do our best, actively and quickly to other relevant departments or related industries to contact, for the guests to answer questions and solve the problem, at the same time, in addition, we often have to guests for the changing tastes of the guests to recommend the dishes of different restaurants, such as the guests have the need to and for them to book meals in advance. Some of these things, for us, but just a hand up. Can do, we must do, can not do, we will do our best to help guests to do, because we always keep in mind that we pursue is "think what the guests think.