For salespeople, good service is an important means to attract customers to repeat business. Many new sales are not sure how to do a good job in sales service. Actually, there are all formulas. Let's look at the formula of good service in sales.
Do a good job in sales. 1
It is not the amount of commission, promotion, showing off the increase of capital, or the completion of tasks. The biggest gain of sales is that you have one more person who trusts you in your life!
The biggest enemy of sales
Not an opponent, not a high price, not rejecting your customers, not a company system, not a bad product, the biggest enemy is: your complaint! Your excuse! Dedicated to sales friends, watch it patiently for 3 times, and there will be new breakthroughs!
1. Customers are the best teachers, peers are the best role models, and markets are the best schools. Take the advantages of others and you can be longer than others.
2. Dependence is greater than strength. 97% of sales are building trust and 3% are closing deals.
3. Rejection is the beginning of the transaction. Sales is a lump-sum deposit and withdrawal game. Every time a customer refuses, it's saving you money.
4. Sales is the transmission of confidence, emotion and physical persuasion; Negotiation is a contest of determination; Closing a deal is the embodiment of willpower.
Be sure to tell the customer something with gold content, learn to create value and create the value he needs for the customer.
6, all things, we must learn to contact. Emotional relationship is greater than interest relationship and cooperation relationship, so we should have in-depth emotional communication with customers.
7. Customers buy not only the product itself, but also the corresponding and additional services of the product.
8. Networking is the pulse of money, popularity is the fate of money, and networking determines the lifeline.
9. You will never get a second chance to make a first impression on customers.
10, don't underestimate the last few days of each month, it's like a 3000-meter long-distance race. When you run 2700 meters, the last 300 meters is still more important, and the last few days are the easiest time to create miracles.
1 1, there are no products that can't be sold, only people who can't sell products; There is no firewood that cannot be split, but the axe is not fast enough; It's not that the market is depressed, it's just that the brain is disappointing.
12, a first-class salesman-selling himself; Second-rate salesman-selling services; Third-rate salesman-selling products; Fourth-rate salesman-selling price.
13. The first impression conveyed to customers when selling: I am your friend. I met you today to make friends with you. All top experts are people who regard customers as family.
14, selling anytime, anywhere, turning sales into a habit. Growth is always more important than success. You don't have to trade in sales, but you can't have no growth in sales.
15. Only by finding similarities with customers can we establish relationships with customers. Sales is about building relationships and networking.
16. Little things are everything. Why do cooked ducks fly away? It's your details that disappoint customers.
17, the magic weapon of continuous sales-listen more and talk less, ask more and talk less when necessary; The highest state of service-from the heart, not a mere formality.
18, the salesman's necessary beggar spirit-smile in front of "customers" and be rejected many times every day as usual.
19, because skilled, so professional; Because of professionalism, it is the ultimate. Only professionals can become experts, and only experts can become winners. No customers will play with amateurs because they know that amateurs have no good results. Customers always trust only experts, and experts represent authority and trust.
20. Salespeople should always ask themselves three questions: Why do I deserve help from others? Why did the client introduce me? Why did the client pay me?
Good sales and service formula 2 1, not afraid of small business, afraid of fewer customers.
Business is not about scale. As long as there is passenger flow, there will be business flow. In Zhejiang, there are many wealthy businessmen who sell lighters and toothpicks and do "small business".
2, buy first and then sell, late is worthless.
Pay attention to the word "early" in business, eat meat first, drink soup with the wind, and finally eat bones.
3, as long as the return visit, the performance is naturally high.
Customers will run away sooner or later if they don't keep track of maintenance. It is difficult for a salesperson who only knows taking orders and developing customers and despises the maintenance of old customers to become a sales champion.
4, as long as the quality is good, the goods are sold old.
Customers who buy our products will eventually buy the quality of our products, and word of mouth will gradually begin. With the brand, they can certainly operate for a long time.
5. Business can't prosper without accounting.
To do business, you should learn to look at the sales data and know which one is losing money, which one is earning money and why.
6. The customer opened his mouth and the business came soon.
When a customer opens his mouth, it shows that he has needs, ideas and intentions. I'm afraid that if the customer doesn't talk, it means he's not interested.
7. Be polite, but don't buy coldness.
Modern people are very busy. If you have a bad attitude, customers will choose another place to buy in minutes. After a while, your business will get worse and worse.
8. Laugh at everyone, and customers can't run away.
Customers like cheerful and lively sales staff, because they can share happiness and pleasure, and only when they are happy can they make orders.
Sales should be well served. Formula 3 It is inevitable to convince customers in the sales process. First-class sales experts must also be top persuasion experts.
The purpose of communication is sometimes to exchange feelings, but in the process of sales, more is to promote their own views, identify, accept and clinch a deal. The process of selling is the process of persuasion.
1, the real sale is a pleasant chat process; Talk about each other's wishes and concerns, how to realize each other's wishes and how to take away each other's concerns.
2. Real sales have no opposing positions, neither buyers nor sellers.
3. Real sales is to solve problems for each other.
Real sales don't need to convince each other.
Real sales have no pressure on each other.
6. The real selling is that we say what the other party wants to hear, and we sell what the other party wants.
7. Real sales are full of value and significance.
8, real sales, the other party will say thank you after the job is done.
In fact, sales simply means that you are solving problems for each other.
There are only two steps to real sales:
First: Understand each other's wishes and concerns with your heart.
Second: use our knowledge, products and services to satisfy each other's wishes and take away their worries.
The biggest gain of sales is not commission, promotion, showing off the increase of capital, or the completion of tasks. The biggest gain of sales is that you have one more person who trusts you in your life!
The biggest enemy of sales is not competitors, high price, rejection of your customers, company system and poor products. The biggest enemy is your complaint.
First of all, persistence and confidence.
Salespeople can speak confidently in front of customers if they have enough commodity knowledge and accurate customer information. If you are not confident, you are unconvincing. With self-confidence, the salesperson can make a clear and powerful ending at the end of the speech, thus giving the other party a clear message.
At this point, this language will make customers have some confidence in the goods you introduced.
Second, repeat what you said to deepen your impression in the eyes of customers.
What the salesman said will not be 100% left in the other person's memory. And many times, even the emphasized part just passes through the other person's ear, leaving no trace of memory, which is difficult to do. Therefore, it's best to repeat the important content you want to emphasize and explain it from different angles. In this way, customers will believe and deepen their impression of what they are talking about.
Remember: you should express your key points to each other from different angles and in different ways.
Third, treat each other honestly and infect customers.
It is impossible to convince all customers only by relying on the fluent writing and rich knowledge of sales staff.
"Too talkative."
"Is this salesman credible?"
"Although this condition is very good, will it only be like this at first?"
Customers will have the above questions and anxieties. To eliminate anxiety and doubt, the most important thing is to be honest. Therefore, we must have confidence in the company, products, methods and ourselves. Attitude and language should show connotation, which will naturally infect each other.
Fourth, learn to be a good listener.
In the process of sales, try to make customers talk as much as possible and turn themselves into listeners. We must be psychologically prepared to make customers feel that they are choosing and buying according to their own wishes. This method is a clever sales method.
Hard selling and boasting will only make customers feel unhappy. You must have an attitude of listening carefully to the other party's opinions, and don't interrupt the other party's speech halfway.