The front desk is the center of almost all the information of the company, with complicated work and diverse clients. The following is a summary of my work at the beauty front desk, which I hope will help you. Summary of the front desk work of automobile beauty

The front desk is the starting point to show the company's image and service. For every guest who visits Wanda, the front desk is the first step for them to contact our company and the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to visiting guests begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I must do my job seriously.

first, strive to improve service quality.

carefully answer every call, memorize the extension number of each department, call each visiting guest to check the contact person upstairs in strict accordance with the requirements of the company, and carefully apply for a temporary visitor card for each visiting guest. I will always pay attention to maintaining a good service attitude when visiting guests or petitioning in places, and will receive them warmly. Cleverly answer the questions raised by customers. Be greeted with a smile, be patient and meticulous, and give warm tips. In my spare time, I will strengthen my study of telephone skills and etiquette. Recently, the company organized English training. I insisted on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of the company.

second, strive to create a good front desk environment.

to maintain a good facade image of the company, we should not only pay attention to our own image, but also maintain a good environmental sanitation, so that visiting guests have a pleasing feeling.

third, focus on the overall situation, regardless of personal gains and losses.

whether it's working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement, actively cooperate with it, and don't find any reason to shirk it. As a member of Wanda, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

I have been working as a receptionist for almost a year, and my work scope is small; There is also less work content. However, I also have my own shortcomings. If I don't concentrate enough at work, I will be confused. Sometimes solving problems is still lacking. I hope I can work harder and work diligently in the future. Do more for the company.

in 2115, I will constantly improve my image, make a good work plan for 2115, and improve my work quality and efficiency. And enhance the sense of responsibility.

(1) Strive to improve the service quality, do things quickly and efficiently, and make no mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Try to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. If you study etiquette knowledge seriously in your spare time, > Public relations. Understand the common sense of etiquette that must be observed in dealing with people, including sitting posture, standing posture, speaking tone, eyes, makeup, clothing collocation, and answering customer questions. You can also take a class like Mary Kay's, and the knowledge you talk about is very practical. After class, people will be more confident and have temperament.

(3) strengthen communication with all departments of the company. Knowing the development of the company and the work content of each department, with these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately and transfer calls accurately. On the other hand, I can answer customers' questions briefly within my power, and at the same time I can seize the appropriate opportunity to promote the company.

Although the work at the front desk is relatively easy, everything must be done carefully. So I will do everything with my heart. I will study hard and work hard in the days to come! Summary of Front Desk Work of Automobile Beauty Part II < P > It has been more than a year since I joined * * Company. Here, I started my job as an employee from a student in the school, learned more knowledge and skills, and improved in all aspects. With the support of leaders and the help of colleagues, I have completed my job well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will summarize my work for one year as follows:

1. Daily work

1. Make things detailed, organized and standardized

The work at the front desk is trivial, such as sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and standardizing. When I first came into contact with my work, sometimes when things get together, I can't cope, and I seem to be in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed disorganized. The efficiency is also low.

after continuous exploration and summary, I realize that in order to finish these tasks with high quality, we should first make overall plans for the work, and then start with details to maintain good working conditions and improve efficiency. Only by constantly improving yourself can we be competent for seemingly simple administrative work. Now, we have been able to make a better overall arrangement of our work and try to handle the details of our work properly. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this in my future work.

2. Maintain a good working condition

Low people are king, and low land is the sea. Administration itself is a service and supporting work, especially reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, to understand everyone's needs and serve everyone in a timely manner. Drivers who receive other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.

only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work in the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.

3. Learn to communicate and work in teams

Communication is an indispensable ability for a person to exist in this society. The front desk work needs to deal with various departments and many people in society internally and externally. Communication and good and effective communication are particularly important. In this year's work, the communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. I always spend time thinking about it, instead of understanding and communicating in time, and I am a little passive when dealing with things. Therefore, it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.

be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping, being brave and responsible to the end. In my future work, I will use this standard to demand myself and strive to finish my work better.

The company is a whole, and every employee is a part of it. No matter what position we are in or what kind of work we carry out, we can never do without the cooperation of our colleagues. This requires us to have a team spirit. On the basis of good communication, we can do a good job by actively cooperating with colleagues and uniting and cooperating. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.

2. Strengthening one's own skills and accomplishments

After leaving school and entering the workplace for the first time, one lacks in ability and experience. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many deficiencies. I also look for shortcomings in my work, study hard and cultivate my abilities.

at present, I have learned relevant professional knowledge through-,including the professional quality and ability improvement of the front desk, file management, overall administrative management and other related contents. The knowledge of financial accounting is also lacking, and I am learning this knowledge. Through these studies, my skills have been improved to a certain extent, and I hope I can have the opportunity to participate in relevant training in my future work to improve my work skills to a greater extent.

In my normal work, I will study hard when I see some good working methods of my colleagues. I really feel that every leader and colleague around me is a teacher with different advantages, and everyone has something worth learning. Sometimes work skills are not only learned or made by yourself from books, but also need to absorb the essence of others.

III. Work achievements and existing problems

1. Work achievements

The accounts of office equipment, vats of water, etc. have been established completely; Catering, hotels, booking and other services are basically perfect; Daily inspection, various repairs and maintenance are carried out smoothly; Specification for reimbursement process of various accounts; Other services and follow-up work are carried out in an orderly manner.

2. Problems

(1) The work is not refined enough: the front desk work is refined, but there are many places where I haven't done it yet. In terms of service support, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.

(2) insufficient execution: when receiving instructions from leaders to complete a certain job, there will often be a jam in execution. This has something to do with your own understanding of tasks and instructions, and your own flexibility and actions.

(3) Low work efficiency: due to my own knowledge structure and work skills, I can't keep up with the efficiency in some jobs. For example, some documents can not be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true of other professional jobs.

the above problems will be solved in the work of 21XX. I have really learned a lot during the year's work. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow constantly. In the next work, I will make persistent efforts and strive to do better. Summary of Front Desk Work of Automobile Beauty Part III < P > 1. In daily work, I will do the following:

(1) Assist all departments to do a good job in the registration, reporting and distribution of various official documents, and sort out the documents that have not been specifically sorted out according to categories and put them into labeled folders, and summarize the front desk work.

(2) Do a good job in sending and receiving all kinds of letters.

(3) Do a good job in sorting out low-value consumables.

(4) Cooperate with superior leaders to assist in various departments.

(5) Do a good job in managing office supplies. Do a good job in registering office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet the needs of everyone's work.

(6) Do a good job in the maintenance of office equipment,

(7) Assist superiors to do a good job in scheduling and duty during holidays to ensure the safety and security of the company during holidays.

(8) Do other work assigned by leaders seriously, on time and efficiently.

in my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations, make careful arrangements, do meticulous work, do standard work and stand on standard posts, and strictly follow the rules and regulations of the office.

2. In the administrative work, I will do the following

(1) Do a good job in the services of various departments: strengthen contact and communication with information officers in various departments, systematically and quickly transmit information, and ensure that information is delivered in place in time and accurately within the company.

(2) Do a good job in employee service: feed back the information of employees to the company leaders in time, and do a good job as a bridge between employees and leaders.

(3) assist the superior leaders of the company to improve various rules and regulations of the company.

3. In terms of improving my personal accomplishment and business ability, I will do the following three things:

(1) I will actively participate in the basic management training arranged by the company to improve my professional skills, and summarize my work in the Summary of Front Desk Work.

(2) learn work experience and methods from leaders and colleagues, and quickly improve their own quality.

(3) Improve the knowledge level through individual independent learning.

I know very well that one's ability is limited, but one's development opportunities are unlimited. Now is the era of knowledge economy. If we can't improve our personal ability and professional level quickly, then we will be eliminated from this society. Of course, if you want to improve yourself, you must first have a good platform. I think the company is my best platform. I will certainly seize this opportunity to improve my work level and self-cultivation, and realize my highest value.

4. Other work

(1) Assist the Human Resources Department in all kinds of work

(2) Complete other temporary work in a timely, earnest and accurate manner.

The front desk job in the company is trivial and complicated. I will make reasonable division of labor and arrangement according to the actual situation, earnestly implement the post responsibility system, and ensure the orderly work; We should also work creatively and constantly explore new ideas, methods and experiences in our work; At the same time, while enhancing my work creativity, I must pay attention to doing things in place without being offside, providing services without interfering in decision-making, and truly becoming a staff assistant to the leaders and a bridge between the upper and lower levels.