isolation in various hotels or guesthouses
Extended information:
In order to further standardize the service content of centralized isolation places, refine the service process, improve the service quality, highlight the civilized service, and earnestly do a good job in the civilized service of centralized isolation places, these Detailed Rules are specially formulated, and all centralized isolation places are requested to follow them.
First, a special work class should be set up in the isolated place
Health, publicity, commerce, cultural tourism and other departments should carry out "one-on-one" safety service and civilized service training for the isolated place, so as to improve the emergency response and civilized service ability of the staff in the isolated place. Centralized isolation places should establish special working classes, fully staffed with health and epidemic prevention, safety and security, logistics support, humanistic care and other personnel to provide comprehensive, thoughtful and meticulous civilized services for centralized isolation personnel.
(1) Health and epidemic prevention
1. Provide prevention and disinfection services. Responsible for daily disinfection of centralized isolation places and terminal disinfection after isolation. Strengthen the ventilation in the public area, do a good job in environmental sanitation, disinfect the ground, door handles and elevator buttons, public toilets, trash cans, etc. every day, and guide the staff to protect themselves, wear masks, wash their hands frequently, use rice noodles and chopsticks.
2. Provide health observation service. Collect temperature records from room to room every day or learn about electronic temperature measurement, ask and record the health status of the observed object, guide the personal protection of the centralized isolation personnel, carry out health promotion and conduct regular inspections, and remind the centralized isolation personnel not to leave the isolation room without permission, and discourage those who do not comply with the requirements of isolation observation in time. Supervise the centralized isolation personnel to do a good job in window ventilation, indoor cleaning and disinfection.
3. Provide medical security services. Each isolation place is equipped with a resident doctor and a nurse to provide all-weather and all-round professional medical security services for centralized isolation personnel.
(II) Security
Provide security services. Be responsible for the closed management of isolated places, and do a good job in the registration of people entering and leaving, temperature measurement and code scanning. Daily patrol the operation status of security equipment such as fire fighting, doors and windows, monitoring facilities, etc., and deal with outstanding problems according to law.
(3) Logistics support
Provide logistics support services. Do a good job in ensuring the life and protective materials of centralized isolation personnel. Standardize food and beverage processing behavior, ensure food safety in isolated places, and strictly implement centralized, unified and non-contact food delivery methods for food and drinking water in isolated places. Patrol the operation status of water, electricity, heating and other facilities and equipment, check the operation status of central air conditioning and ventilation system, safely dispose of domestic garbage and medical garbage according to the epidemic prevention and control norms, and handle problems in time when found. Be responsible for establishing centralized isolation personnel database, collecting and submitting information every day, and making reports on centralized isolation personnel docking and staff health monitoring information collection with relevant units.
solve "a series of demands". Counties (cities) and districts should take their jurisdiction as a unit, strengthen their service functions, and timely answer the questions and reasonable demands of centralized isolation personnel through 8891 platform, staff telephone and WeChat, so as to ensure smooth and convenient channels for appeals.