Welcome class

Hello, work number xxxx. Glad to serve you! What can I do for you?

hello, welcome to xxx store, we will serve you wholeheartedly!

don't worry. I'll check the situation for you right away. Could you please provide the order number?

I'll check it for you right away. Please wait a moment.

We need you to provide the product link here to help you check it. Thank you.

Hello! Welcome leaders to visit, I am your exclusive customer service xx. It's my pleasure to serve you (smiling face)

Hello, welcome to buy xx. I hope my greetings, such as fresh rain, will wash away your worries, like cool wind, blow away your locked brows and make you carefree and happy forever!

soothing

I can understand;

I understand your feelings very well;

I understand why you are angry. If I were you, I would feel the same way.

Please don't worry, I understand your feelings very well, and we will try our best to solve it for you.

If I had encountered so much trouble from you, it would have been your mood now.

it's inconvenient for you to have such a thing happen, but we should face it positively, right?

That's right. If I encounter so much trouble from you, I will feel very wronged.

I understand your feelings very well. Please rest assured that we will definitely check it out and give you a satisfactory answer.

I really understand. Please rest assured that we will definitely check it out and get back to you.

I can see that you are anxious and feel a little worried. I can understand that you are angry. Let me give you other suggestions. Do you think so?

I'm very sorry. Don't worry. Maybe our previous service was not done well. I'm really sorry.

look, what problems have you encountered? May I take care of it for you?

I'm sorry, that's not what I meant. Maybe I didn't explain it clearly. Can I explain it to you again?

Hello, I'm very sorry. The goods have just been sent out, and the express information has not been uploaded or updated in time. Please be patient.

Hello, I'll help you check whether the express number is correct, and I'll inform you the details by SMS after confirmation. What's your mobile phone number?

I'm very sorry. Maybe our previous service was not done well. I'm sorry. Don't worry. I'll deal with the problem for you now.

I'm really sorry to make you unhappy. Regarding your feedback, I will feed it back to our quality inspection. Please trust us.

Please wait patiently, and will track the logistics until it is delivered to you.

Dear Mr./Ms. X, I am very sorry for the inconvenience caused by the treasure (product) problem, and I have arranged a specialist to handle it for you. If you have any questions about the later treasures, please ask me to help you out! !

I'm sorry for the inconvenience. We'll have someone here to follow up your question. I'll call you later. Please pay attention to the answer. If you have any questions, you can contact us at any time.

don't worry yet! It will take about X days for the items you photographed to be sent from xx (city) to xx (city), and it is expected that you will receive them within X days! We help you keep an eye on the logistics trends at any time, and we will inform you as soon as possible if there are any problems on the way! Please rest assured!

Your things have been hurrying away at an altitude of 111,111 Li by the old man of the secret. I hope you will wait patiently and arrive in a few days! I live here for a long time, and I will answer your questions if you have any doubts. Please leave.

xxx, I'm really sorry, because there are many MMs consulted, and the reply is a little slow. I will reply to you as soon as possible. Thank you for your understanding!

Dear customers, hello, I'm sorry for the inconvenience. As a brand-authorized flagship store, although our warehousing department has strict quality control and delivery procedures for the goods it sends, it is inevitable that there will be less deliveries and missed deliveries due to the large order volume. The logistics company that cooperates with our store will also weigh every item it receives every day according to the order. Please provide your shopping order number. A special colleague will contact you later after verification. If it is a warehouse problem, we will inform the personnel department to punish and train the relevant personnel, and we will also reissue the goods that have been sent less and missed (if the store itself has problems, the postage is paid by the merchant)

Zanmei

You are all our old customers of xx;

you are an old customer who has supported us for a long time;

You really have a good eye ~

It's very kind of you, and I'm glad to serve you ~

Thank you very much for your comments and suggestions. I'll feed back your comments to my superiors later, thank you!

thank you very much;

Thank you very much for your good advice. We will constantly improve our service to your satisfaction.

you are an old customer of ours. Of course, we can't betray your trust ...................................

thank you for your support to our work. I hope you will continue to support us in the future!

thank you for your supervision of our service, which will make us do better;

Pay attention to solving problems

Hello, you are our old customer, and we will definitely guarantee your rights and interests ~ Please rest assured

Hello, I have recorded you and will definitely give you feedback in time.

I see here that your order has really been overdue for a long time. I will apply for our advanced customer service for you right away.

Hello, I have already reflected your opinion to my supervisor ~ ~ We will definitely improve it as soon as possible.

Hello, we will definitely pay attention to your problems, strengthen the management of the store and update the express information in time.

Well, ok! Your order has been accepted. We will deliver the goods for you within 12 hours. Remember to check whether the goods are damaged and whether the accessories are complete when receiving the goods. Please contact us in time if you are not satisfied, O(∩_∩)O Thank you.

if you have any questions or need me, please don't hesitate. I will be on call.

hello, I'm xx. during this period, I helped you track the express mail and found that it had been signed successfully.

if you are free after going online, please tell me whether the size is appropriate and the style is satisfactory. So that I can rest assured. If you have any questions or need to use Xiao Huang, please don't hesitate. I will be on call.

(unpaid after consultation) I have seen your order. Please pay the next payment at your convenience so that we can arrange delivery for you today. If you have any other questions, you can contact me at any time. I am customer service xx. Thank you for your patronage!

hello! The sizes marked in this shop are standard sizes, so you can buy them according to your usual size. If it is convenient, you can also tell us your height and weight, and we will help you choose the style that suits you best.

consignee:

Receiving address:

Tel:

Invoice payable:

Hello, please check the receiving information, and we will arrange delivery within xx hours if there is no problem

Dear customers, thank you for taking time out of your busy schedule to evaluate our products! If there are problems in the use of goods, they can be handled through the after-sales process. We have perfect after-sales guarantee, so please rest assured, thank you!

for the problems you have reflected, the younger one has already reflected them to the manager, and will reply to you as soon as the manager replies. A moment, please.

hello, the goods you buy must be delivered for you before xx. Our store will keep track of the logistics for you to ensure that the goods are delivered to you urgently. You can consult me at any time if you don't understand during the receiving process. I wish you a happy life!

hello, our cooperative express delivery is xx express delivery, and postal EMS can be forwarded in areas where xx express delivery is not available.

I'm sorry, our pricing is already the lowest selling price. All products are not negotiated, so there is no way to offer any more discounts ~ ~

Hello, I'm really sorry. If it can be less, I will definitely give you less, but the store activities and package prices are set by the company. Even the small customer service can't operate it by itself. Please forgive me.

The warehouse is equipped with a quality inspector, and we are very much looking forward to your satisfactory evaluation after receiving the bag ~ (x _ _ x) Your satisfaction is the sweet fruit we have harvested.

consultation has not placed an order

Hello, if you like, I hope you can place an order as soon as possible, so that we can arrange delivery for you as soon as possible, and you can receive your favorite goods as soon as possible!

hello, Mr./Ms. xx! I'm xx from xxxx franchise store. I just saw an order placed by you in the background, but I haven't paid yet. Is there any problem with your payment? (or when is it convenient for you to pay the next payment, so that we can arrange the delivery for you early)

Dear friend, the xxx mobile power supply you bought in xxxxx flagship store has not been paid yet, and the stock is limited. Please pay as soon as possible if necessary. We will deliver the goods to you before 17:11. You can call XXXXX for consultation. I wish you a happy life!

hello, we haven't seen your success in placing an order here. I don't know what's wrong with your order? What can I do for you here?

hello, is there anything else you need to know? If not, please take pictures of the goods you need as soon as possible and complete the payment so that we can deliver them to you in time. Thank you for your support!

Closing the class

You are welcome. What should we do? Are there any other questions that can help you?

is there anything else I can do for you? I wish you and your family good health and happy family! Finally, please click on the little red heart to make an evaluation of my service! _

Thank you for your support to xx. In order to improve the service quality, please click "Little Red Heart" to evaluate my service. Thank you! Have a nice shopping O(∩_∩)O~ Bye!

Your Majesty, the tribute has already started from the Escort Agency. The Escort is a famous xx Escort Agency in the Jianghu. At this moment, the tribute is being sent to the palace at full speed. If your Majesty is satisfied with the tribute, please give me five stars' praise!

Thank you for your inquiry. Please feel free to contact us if you have any questions. I wish you a happy shopping.

Return

Please write down your requirements on the shopping list. If there is no shopping list, please write down your name, phone number and requirements in white paper! Put it in the package and send it back! It is convenient for us to deal with it in time. Thank you for your cooperation!

return process: ① confirm receipt → ② apply for return —— ③ send clothes. ★ Note: In order to handle the return business for you as soon as possible, please write clearly the order number, order recipient and contact information on the after-sales service card. xE- Smile

Dear customers, hello! We promise to return the goods within the return time, and guarantee for one year. If you have any problems with your goods, please contact our customer service for verification and we will definitely give you a satisfactory answer. Thank you again for your support and wish you a happy life!

Dear customers, hello! If you have any quality problems, you can contact our after-sales warranty for one year, and he will help you arrange them. Thank you for your advice and support. Your recognition is our greatest motivation ~! We will continue to strive to provide you with better products and services!

hello! Excuse me, what is the dissatisfaction? You tell us, and we will try our best to solve it for you! Of course, we can also provide return service. You can learn about our return instructions first (send a screenshot or text of the return instructions)

Hello, have you tried it? What are the main areas that make you feel dissatisfied? I don't know what kind of clothes you like, please tell me, and I can help you have a look and give you some recommendations! You're welcome. I look forward to serving you again. The quality of the goods is very good. Please bring your friends when you are satisfied! I wish you a good mood every day!

Dear customer, hello, I'm sorry for the inconvenience. As the official flagship store directly operated by the brand, we support returning goods for seven days without any reason (without affecting the secondary sales). For the specific return process, you can log in to xx account and fill in the information application for repairing/returning my order. Our customer service will review it within 24 hours, and if it is approved, you can send the goods back as required (if it is returned, the one-way freight sent back to the merchant will be determined according to the responsibility). For non-quality reasons, both parties shall bear the shipping costs separately! )。 We will help you with the fastest speed. Please wait patiently. If you have any other questions, please contact online customer service in time. Thank you!

invoice category

Dear customers, hello, our store provides formal invoices. (Please contact your customer service colleagues to provide the order number after confirming the receipt, and write down the title and tax number you need clearly. The financial department of the company will send it by ordinary express at the same time, and the postage will be paid by us.) Please feel free to choose the goods you like. Thank you for your consultation. If there are no other questions, please click the "heart" button to evaluate this service. I wish you a happy life!

customer service and sales skills and skills

1. Overcome your inner obstacles:

Some people are worried that the other party will reject them before calling, and they don't know how to deal with them after being rejected, so they can only hang up. Some people even hope that the phone will hang up quickly and no one will answer, always thinking from the perspective of the receiver and imagining how he will refuse you. If you think so, it becomes two people rejecting you. Then the phone call will not receive the expected effect. There are several ways to overcome inner obstacles:

(1) Put a good attitude. In sales, it is normal to be rejected. What is abnormal is that no one refuses us. In that case, we don't need to run business. We should have 211% confidence in our own products and services and be very optimistic about the market prospects of our products. It is their loss that others don't use or need our products or services. At the same time, it summarizes several advantages of its own products.

(2) Good at summarizing. We should thank every customer who refuses us. Because we can learn from them why we were rejected. After each call, we should record that they refused our way, and then we are summing up how to solve it if we encounter similar things next time. The purpose of doing this is to let us have enough confidence to solve the common problems again, and we will not be afraid or afraid.

(3) Take some time to study every day. The more you learn, the less you know. The purpose of our study is not to reach a certain height. But to give ourselves enough confidence. Of course, we should study selectively, not learn everything we don't know. Before making a phone call, you can write down the key words you want to express to your customers on paper first, so as to avoid "incoherence" due to nervousness. If you make more phone calls, you will naturally mature.

second, clarify the purpose of calling

the purpose of calling customers is to sell products, of course, it can't be done by one phone call.