The management of a company is not an individual's behavior, and one's ability is bound to be limited. If everyone is United, we can get twice the result with half the effort. But this must be based on the fact that every employee has a high professional quality, a sense of responsibility for work and a good moral character, otherwise team spirit will become an empty talk. Let's share with you a personal summary of hotel waiters for your convenience.

The personal summary of hotel attendants has quietly ended in 21 _ years, and _x Hotel has also made major breakthroughs and changes in this year. As an ordinary member of the hotel, I feel change in stability, innovation in change, development in innovation and pressure in development. This year has indelible memories and unrepeatable significance for me and my administrative department. I have gained a lot in daily management, corporate culture construction, human resources, quality inspection, security and outsourcing, etc. Every job I have experienced and completed has become the driving force for future progress and laid a good foundation for the work in the past 21 years. Today, I will briefly summarize the work of the individual and the administrative department, and report my work ideas for the past 21 years to all leaders and colleagues. I hope you can correct me.

Looking back on my work in the whole year of 21_, I have gained both gains and losses. As a shareholder of the hotel and a member of the supervisory committee, my sense of responsibility and use has been strengthened day by day. Before I started working in the hotel, I knew very little about this industry. In just half a year after I arrived at the hotel, with the help and assistance of leaders and colleagues, I made great progress in my own and departmental work. Of course, many problems have occurred in this half year, but it is also providing enough experience and capital for my work and personal growth. I summarize and analyze the work of individuals and departments, and summarize my work for 21 years as follows.

I. Description of work achievements

(1) Significant progress has been made in the work of the department in the past six months, and important achievements have been made in standardized management and institutionalized construction;

(2) An important breakthrough has been made in the outsourcing work, laying a foundation for the hotel to create a good external business environment;

(3) Progress has been made in human resources work, with important progress made in personnel selection, staff training and scientific management and deployment of human resources;

(4) Quality inspection has made progress and the quality inspection system has been basically established;

(5) The work of the Administration Department provides basic support for the overall work and operation of the hotel, keeps close contact with all departments and makes concerted efforts for the development of the hotel.

Second, the summary of work mistakes

(1) There are still some irregularities in the internal management of the department, which has affected the overall effect of the work;

(2) Pay attention to work quality and efficiency, emphasize strict management, and pay insufficient attention to employees' lives. In the future, we will strengthen communication with employees to ensure that the work requirements can be better met;

(3) The training work is not systematic, and attention should be paid to improvement in 21 years;

3. Analysis of personal advantages

(1) Have strong affinity, have a certain management foundation, be willing to work under pressure, and be able to adapt to the working environment quickly.

(2) Have strong learning ability, and can master new knowledge in a short time and apply it to practical work;

(3) Have the ability of coordination and control, be good at communication, and have a strong ability to control management;

(4) the work is meticulous and good at working from details, which is of great benefit to the work;

IV. Analysis of Personal Disadvantages

(1) Because I have been engaged in the hotel industry for a short time, I may lack professionalism;

(2) the control and grasp of the shortcomings of one's own personality should be further improved, and the advantages should be strengthened in the work, and the disadvantages should be avoided as much as possible to improve one's work behavior.

Personal Summary of Hotel Attendant 2

I have been working in the hotel for three months. During these three months, I have been growing every day. My work performance during this period tells me that there is nothing wrong with the job I chose as a waiter, at least it is what I want to do. In just three months, I can grow to this extent. Personally, I am satisfied, but the leaders have great expectations of me, especially the manager. He thinks I am the most serious waiter he has ever seen in the past two years, and I won't be complacent about it. On the contrary, I think I have achieved this point when I first came to the hotel, so I can't be worse than now. For this reason, I made a summary of my work during this period.

First, strictly abide by the hotel rules and regulations

This is not my first job. I have done many jobs before, so I clearly know what kind of employees the leader wants. An undisciplined employee can't get a good look from the leader, so I haven't made a mistake or asked for leave once since I worked for three months. This is a very unacceptable thing. The hotel leaders also told me that there are many management rules for employees in our hotel, and there is still a great possibility of making mistakes. However, in my opinion, as long as we write them down and have a stronger self-control, there will be no possibility of violating discipline.

Second, the leadership's work arrangement, unconditional obedience

The hotel is a service industry, and as a waiter, I have to understand this. If I still have this doubt when the leader arranges a job for me, then I may not be able to finish the job when I ask. Even if I doubt that it is not feasible, I will wait until the job is finished, but generally I want to be unconditional, because this is an important means to ensure work efficiency. I know very well in my heart that leaders naturally have the idea of leadership. As employees, they just need to perform their duties well. I have never had any unhappiness with the manager in these three months.

Third, have a clear understanding of your job

What is a waiter? It is to ensure that you can provide timely and decent service to the guests who come to the hotel for consumption. I often put myself in the other's shoes when doing service work. If I were a guest in front of me, what kind of service would he want? Bowing, smiling, polite expressions and so on, I will use them in the process of service one by one, and then after each service, I will start to wonder if there are any steps I can correct in the process of service. If I want to do it, I will do my best. I am not here to fool around.

The hotel is really a very suitable work unit for me. If there is no accident, I think I will be willing to work in the hotel all the time and develop here. I feel comfortable and not tired when I work here, and I can feel the love among my colleagues. I believe I can be an excellent employee of the hotel.

personal summary of hotel waiters for 3

21_ years, under the correct leadership of the manager, with the active support and great help of my colleagues, I was able to be strict with myself, perform my duties as a supervisor better, and complete my work tasks better, and gained a lot in summary.

1. Learn at work and constantly improve your professional level.

as a supervisor, first of all, only when you have a high professional level can you win the support of your colleagues and take good care of the people below. For a student who just graduated from school, there are too many things for me to learn. With the continuous expansion of the company's scale, new requirements are put forward for our supervision work. Through study, I can always learn all kinds of abilities in advance and give guidance to the employees below.

second, staff management, we should do a good job in staff management and guidance. Although Du Zhi is not a big leader, he also manages a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, in my work, I always have strict requirements on them. No matter who violates discipline, I will never tolerate it. It is precisely because I can be strict with myself, manage boldly and be meticulous in my life.

3. On-site management, which is a big concept, contains a lot of contents. I will summarize my work from the following small aspects:

1. On the whole, I don't think it is well controlled. In gfd, because the company didn't issue the tooling, employees have the opportunity to make excuses, and I haven't got a way to control this situation.

2. The first floor of the site environment is the facade of the company. Usually, the flow of people is relatively large, and the sanitation is not bad. But I feel that I can't fully think of all the ways to deal with some urgent situations, and I don't think I can manage the cleaning.

3. Extracorporeal circulation has lagged behind others in this aspect, and because this time, all the managers on the first floor have suffered, but at the same time, I have learned a lot from it through this "tuition fee". I believe I will be more alert to these things after I pass this matter.

4. Under the leadership of the manager, the link of commodity management is badly controlled. The general manager always asks us to constantly inspect their products. Of course, many problems are also found through these inspections and can be reflected in time to nip these problems in the bud.

fourth, do a good job in the first-level work and share the worries with the leaders. As a supervisor, I will never bother the leaders for problems that can be solved at the shop assistant level. I will report to the leaders for instructions on major events in the shopping mall without losing the opportunity.

Based on the summary of 21 years, I have several feelings and a plan for 21 years:

One is to develop team spirit. Because company management is not an individual behavior, a person's ability is bound to be limited. If everyone is twisted into a rope, they can get twice the result with half the effort. But this must be based on the fact that every employee has a high professional quality, a sense of responsibility for work and a good moral character, otherwise team spirit will become an empty talk. So how to actively carry forward the team spirit? Specific to each employee, if your hard work and achievements are recognized by the leaders, it will inevitably affect your colleagues around you. Everyone follows your example, and your progress invisibly drives everyone to make progress. On the contrary, the achievements of others will also become the driving force for you to keep forging ahead, thus creating a virtuous circle of chain reaction.

the second is to learn to communicate with departments, leaders and employees. The organization distribution of a company is like a net, and each department seems to be independent, but in fact there is an inevitable connection between them. Take the field department as an example. Every department has to deal with daily business. Keep in touch with departments and ask them to cooperate with each other, and correct problems in time when they are found. In this way, the supervision function is effectively played, and secondly, the information can be fed back to the leadership in time, and the work is changed from passive to active.

the third is to have an enterprising heart to climb the peak forever. This puts forward higher requirements for our grass-roots managers-sailing against the current, or retreating if you don't advance. If you want to develop your career, you must arm your mind to adapt to the market competition environment of survival of the fittest.

There are several times in life. In the future, we should turn our thoughts into actions and draw a blueprint for the future with our diligence and wisdom.

Personal summary of hotel waiters 4

Time flies, and a new year is coming again in the cycle of day and night. In the ordinary work will usher in a temporary new beginning. Summarizing the bits and pieces of work in the past year, there are always some merits and demerits that are unforgettable. There are always some disappointments in my work or life. I try my best, but sometimes I don't get affirmation. In this coming year, let me give full play to my strengths, make it better if it is good, and strive to improve the shortcomings. Let yourself cope with a new beginning with the fullest mental outlook.

To sum up the past year, I am conscientious in my responsibilities. Treat every guest with a smile, and let them feel at home when they come to the hotel. The front desk of the hotel is an important department of the hotel, and I try my best to do a good job of communication and coordination between departments in my work. Ensure that the guests who stay can live in peace of mind. Obey the instructions of the leader, unite with colleagues, be polite to others, obey the distribution, and do your job with all your heart.

In the new year, I will, as always, create value for the hotel in my ordinary work.

personal summary of the hotel waiter 5

On the first day, it was early morning when we got off the bus, and it was still gray. Then we were taken to the dormitory by the management of the company. Just after we entered, we sat down, and we heard a knock at the door. As soon as we opened the door, Manager Ge came in. It was very touching to hear that there were still people caring about us in this strange city. Manager Ge said, "I'll take you to the company to see the familiar environment." When I came back, it was already dark. When I went the next day, I started intensive training. I was very tired during the training. Many students wanted to leave, but in the end I gritted my teeth and endured it. After a week of training, I was ushered in. The rigorous exam, first written, then practical, was finally finished at around 6 pm, and everyone breathed a sigh of relief. But what is waiting for us is separation. On April 28th, it was a day of separation, and it was drizzling and gray, as if it were crying, and everyone got on the bus to their own office.

That's how I came to Yitian Store. When I first arrived at the store, Manager Tu arranged for the people in the store to take us to get familiar with the environment. I thought this was the place where I would work in the future. I secretly thought that I must work hard so that I could not live up to the hard work of so many days. At 5: 31, I attended the pre-class meeting and felt quite good. When the meeting was over, Director Zheng asked us to stay and arrange it for us. On May 1, I officially followed my master to work. At this time, my heart began to be at a loss. Why did I study international business at school, but why did I come out to work as a waiter? What about my efforts in school these two and a half years? I didn't understand it for a while, but the busy work left me no time to think about it. Later, I found that being a waiter was not that simple. During this period, I learned a lot of knowledge and theories that I couldn't learn at school.

The leaders are very caring and warm to us, and they also appreciate the hard work and happiness of waiters in the catering industry. Sometimes it is a very happy thing to satisfy the guests through their warm service at work. Sometimes some grumpy guests will be scolded, although they will feel wronged, but there are