western restaurant waiter's job responsibilities
1. Be familiar with the work of this restaurant
2. Make preparations for the floor after work, and actively check whether the spare tableware is complete, and whether the utensils and necessities on the dining table are neat and complete.
Third, when working, the village should be diligent in mouth, eyes, hands and feet, and know the mentality and needs of the guests in time to provide services to customers.
fourth, we should have a solid knowledge of business operation, and master and understand the dining rules of each drink and food that guests need.
5. customers should be active, enthusiastic, polite, patient and considerate to make them feel at home.
VI. The usher will take the guests to the right place, and the waiter should take the initiative to pull the chairs for the guests and do a good job in reception.
7. Be good at using polite language, provide the best service for guests, be polite, master principles, answer questions and be concise.
8. Be good at introducing and selling the drinks and special dishes of our restaurant to customers.
9. Have a strong sense of responsibility, have the ability to handle affairs independently, report problems in time when they are found, and be good at asking questions before or after work and telling the opinions put forward by the guests in time.
ten, cooperate with the manager, obey the command of the manager or above, unite and be good at helping colleagues.
Xi. Strengthen business knowledge and study, constantly master service skills, and improve service quality. Responsibilities of western restaurant manager
1. Under the leadership of the general manager, check the implementation of departmental rules and regulations and the completion of all work.
second, check the work clothes and personal manners of the waiters on duty.
3. Arrange, lead, supervise and inspect employees to make all preparations before business, timely and truthfully report the situation of the department to the general manager, and report the work performance of all employees.
fourth, do a good job of handing over the goods and documents of each shift.
5. Be familiar with the business, play an exemplary role in the work, and assist the general manager to enhance the cohesion of the employees in this department.
VI. Strengthen the awareness of on-site management, handle emergencies in time, and lead employees to continuously improve service quality.
7. Strengthen public relations awareness and establish a good image of the hotel.
eight, do a good job of employee attendance and leave, and strictly control.
IX. Preside over the weekly class meeting, listen to the work reports of employees, summarize and give full play to their subjective initiative in time, put forward their own opinions on the shortcomings in operation and management, and imagine and report them to the general manager.
11. Complete other tasks assigned by superior leaders. Western restaurant hygiene deduction standard
1, heating grid, window sill, decorative flowers are gray, etc. (2 points each).
2. The trash can smells (2 points will be deducted).
3. If the check number surface is not bright, there are fingerprints (5 points will be deducted).
4. The tables and chairs are not arranged neatly and are gray (2 points will be deducted).
5. The table is set incorrectly, and the table utensils are not complete (5 points will be deducted).
6. The toothpicks in the toothpick bucket are not satisfied and the ashtray is not clean (2 points will be deducted for each item).
7. The murals in the private room are dusty (2 points will be deducted).
8. The murals in the lobby and * * * area are dusty (2 points will be deducted).
9, corner line, plug, switch dust (2 points each).
11. The tableware in the disinfection cabinet is not arranged neatly, and there are water marks, oil stains, ashes, etc. on the outside. Personal articles are placed (2 points for each item)
11. The receiving desk is not arranged neatly, and there are personal articles (2 points for each item).
12. There are sundries and dust on the fire extinguisher, air conditioner, door handle and floor (2 points will be deducted for each item).
13, screen, door glass is not clean (2 points each).
14. The bar chair and hookah are unclean and have sundries (5 points will be deducted for each item).
(1 yuan money for each point above) Disciplinary deduction standard for western restaurants
1. Failing to speak to leaders, lying and cheating (deduction of 11-21 points)
2. Telling tales, making troubles, practicing fraud and planting others (deduction of 51-111 points)
3. Damage the interests of enterprises, seek personal gain. Selling hotel articles without permission (dismissal)]
5. Employees provide information on personnel, finance and management skills of the enterprise to the outside world (dismissal)
6. Bringing others into the hotel kitchen operation and business premises without permission (51-111 points will be deducted)
7. Stealing guests, hotel articles and employees' articles (dismissal and legal responsibility will be investigated)
8. Insulting others (deduction of 111-211 points)
9. Employees quarrel and fight with guests (dismissal)
11. Picking up items left by guests, Failing to hand in the bar (dismissal)
11, tipping the guide guest or writing a form (deduction of 51-111 points)
12, wasting staff meals (deduction of 11-21 points)
13, compensation for employees' intentional damage to hotel items according to the original price (deduction of 111-211 points)
14, employees in Gather people for closed chat (deduction of 5-21 points)
15. Employees spit everywhere, throw litter, and touch the ground with debris (deduction of 1-5 points)
16. Wear work clothes and sleeves, not shop clothes (deduction of 1-3 points)
17. Receive visitors privately during working hours (deduction of 1-5 points) < p Playing with the mobile phone (deducted 5 points)
19, chatting, fighting, talking loudly, drinking and singing (deducted 2 points each)
21, eating snacks, smoking and chewing gum during work hours (deducted 2 points each)
21, listening to the walkman during work hours (deducted 5 points)
22. Going out without permission during working hours (deducted 5 points)
24. Reading books and newspapers unrelated to work during working hours (deducted 5 points)
25. Wandering around in other posts when there is nothing to do (deducted 5 points)
26. Taking hotel items out without permission (deducted 5-111 points)
27. Stealing hotel items or having two meals during working hours (1). The tooling without badge is untidy (deduction of 11 points)
attendance system
tardiness: if there is no attendance within the specified attendance time, it will be counted as tardiness, and if there is no tardiness within 11 minutes, 5 yuan will be fined, if there is tardiness of 21-31 minutes, 21 yuan will be deducted, and if there is tardiness of more than 31 minutes, 21 yuan will be deducted (except in special circumstances)
Leave early. If 21 yuan is fined for more than 3 times each time, the monthly salary will be deducted.
Absenteeism: those who leave without reason or without approval will be regarded as absenteeism, and those who disobey the deployment and fight until they are injured and don't go to work will be treated as absenteeism. Absenteeism for 1 days will be deducted for 3 days and absenteeism for 2 consecutive days will be treated as automatic resignation, and all wages will be deducted.