Generally speaking, the ground crew responsible for passenger service includes:

1 Guidance and assistance for passengers arriving in Hong Kong, departing from Hong Kong and transiting through the airport.

2 Check passengers' travel documents

3 Register luggage and arrange seats for passengers

4 Issue boarding passes and collect airport tax and excess baggage fees.

5 guide passengers to go through necessary procedures, such as quarantine, customs and entry formalities.

6 Take care of passengers and handle matters related to changing to other flights when the plane is delayed.

As ground crew, the biggest challenge may be to deal with flight delays, because they have to arrange passengers' transfer, accommodation and catering while waiting at the airport, but also to appease complaining passengers and patiently explain that if there is an international flight delay, the large number of passengers is really a challenge to ground crew.

group interview

different airlines will have different screening and interview methods, which are roughly as follows:

written test: professional knowledge, aviation concept and suitability test. (The difficulty of English depends on the position)

Interview: aviation concept, professional knowledge and coping skills.

physical examination: the ground crew has no strict height, weight, age or vision restrictions.

In fact, many airlines will evaluate the interviewers by group interview, but everyone has different methods. The following is the interview procedure of a Taiwan Province airline. This airline usually employs about 21 people at a time, and will send candidates a notice for taking the exam. Please prepare a self-introduction in Chinese and English for about 1 minutes and indicate some precautions.

after that, there will be an interview in groups of five people, with about 4 to 5 interviewers, who usually ask questions according to the part he is interested in in in his resume. Therefore, please review what you wrote on your resume before the interview to avoid inconsistency. If the interviewer asks questions in English, you can answer them in English. When you answer, please try to answer the question with positive thinking.

if you feel that the examiner is deliberately making things difficult for you, don't get angry. Because the examiner is testing your E.Q., after all, it is very important for a ground crew to control their emotions in the face of thousands of passengers every day.

When the interviewer is asking questions, whether you have been asked or not, please pay attention to the speaker, which is a kind of respect. In addition, when answering questions, eyes should be in contact with the interlocutor. Try not to hang your eyes up even if you want to think. And smile, and put "please" and "thank you" on your lips.

At the same time, you should pay attention to your manners, but don't pretend or wear too much makeup. Let others know you through conversation during the interview, and you should also let them see what you should be seen, so there are some things that you must remind yourself before. Be careful what you say and do, but don't be too formal.