1, dignified and generous temperament, neat and clean appearance

The external image of the restaurant waiter is very important. Waiters don't ask how beautiful they are, but it's important to be dignified and generous. This temperament comes from the love and confidence in service work, which can bring a pleasing feeling to customers.

The image of the waiter at work not only represents personal characteristics, but also represents the impression of the restaurant. Neat and clean clothing appearance can show the youthful vitality of waiters and the professionalism of restaurant management. Therefore, the catering industry must pay attention to the neatness and cleanliness of employees' clothing.

2. Warm and sincere personality and friendly service attitude

In addition to selling the food and drinks provided, the restaurant needs to dedicate high-quality services to its guests. Therefore, restaurant waiters should have the concept of "customer-oriented" and "customer". Friendly service attitude and affinity are necessary to serve customers, so as to narrow the distance between customers and waiters.

Restaurant waiters should be enthusiastic and sincere in their work, be able to receive every customer with a kind and natural smile and sincere attitude, and always put themselves in the customer's shoes, so that customers can enjoy the atmosphere of being at home.

3. Good communication skills and professional sales skills

A restaurant waiter is the person who directly contacts customers in the restaurant. Different customers have different consumption habits. For customers' questions and needs, waiters should put forward unique opinions through flexible speaking methods and skills to convince customers and promote the smooth progress of service.

4, the corresponding knowledge quality, diligent and self-motivated to learn

Restaurant waiters are not simple manual workers, they need to have the corresponding knowledge quality and be diligent and self-motivated to learn. With the progress of society and the development of technology, restaurant waiters need to keep learning. We should not only learn catering professional knowledge and customer psychology knowledge, but also learn computer-related knowledge, and some of them need to learn foreign languages.

5. Proactive and responsible spirit, indomitable perseverance not afraid of hardship

Restaurant waiters need to have active and responsible spirit and keen eyes, instead of "turning a blind eye". As long as you see the customer's actions that need service, you should take the initiative to serve. Active and positive service attitude is the embodiment of an excellent waiter's mental outlook.

Job responsibilities of the waiter

1. Tidy up gfd, put on light makeup, arrive on time, don't be late, leave early, obey the leadership and command of the restaurant foreman, and finish the task seriously and quickly.

2. before going to work, know the number and time of dining, know whether there are other special requirements for the guests, and do a good job in personalized service.

3. Before the formal dinner, carefully clean the tables, chairs and dining room according to the foreman's arrangement, lay the table in the dining room, and prepare all kinds of supplies to ensure normal business use.

4. Stand at the appointed time, smile naturally on your face, and greet the guests with full spirit.

5. When the guests arrive, arrange the guests to sit in time, add or remove seats according to the number of people, and take the initiative to pull the chair (putting clothes first) to introduce the characteristics and business nature of our store.

6. When serving the dining room, please always say thank you at the beginning, always use polite language and smile, ask for tea, pour tea and send towels for the guests in time, introduce the ordering method, ask for drinks from the guests and sign up for the price.

7. When serving meals, communicate with the guests more, and answer any questions. If you don't know, you should answer the guests politely. If necessary, you should ask clearly before answering, and avoid arrogance, rashness and annoyance.

8. always pay attention to all the conditions of guests and restaurants during meals, so as to achieve better cooperative service and satisfy guests with convenient and high-quality service.

9. When operating, you must use a tray to avoid spilling tea and vegetable juice. You should arrive at the service meal with sound, so as not to collide with the guests. You should apologize to the guests immediately if you make mistakes in your work.