There are many contents of hotel reception training, as follows.

The training time and contents include, 1, explanation of hotel professional ethics. 2, the post must be gfd, courtesy requirements. 3, understand the hotel staff disciplinary punishment regulations. 4. How to enter and leave the hotel correctly.

The front desk of a hotel needs to know the duties of the front desk and the duties of the receptionist. Understand and memorize the room price and all kinds of discounts, offers and discount rights. Familiar with all kinds of notices, reports, forms and notebooks at the front desk. Memorize the list of major units and business rooms. Memorize various business terms, system codes and payment methods. Understand the facilities, equipment, instructions and methods used at the front desk.

When a guest comes to the front desk of the hotel, smile and ask about the room type required, and quote the price of the specified room type to the guest. If there is an agreed unit, you can check the agreed price of the unit in the computer. After the business is settled, write the notice of occupancy, make the room card, collect the deposit, and inform the room number to the room card after the formalities are completed.

At present, the switchboard and reception are combined in many hotels, so you often have to answer the phone. For example, if a guest has any questions or needs, you should convey them to the waiter in time. There are also outside inquiries about room types, house prices, addresses and so on.