1. This book is novel in material and covers a wide range. The materials selected in this book are novel, practical and detailed, including hotel management overview, service and quality management, human resource management, market management, accounting management, safety and health management, front hall catering and entertainment department management, equipment and information management and case analysis. To provide readers with practical hotel management knowledge and authentic English.
2. The style is properly arranged. This book consists of 16 chapters. The first part of each chapter is the text, followed by keywords and technical terms for learners' reference when reading. For the more prominent knowledge points, the book also provides corresponding notes.
3. The practice arrangement is original. In order to consolidate what we have learned, this book has designed various exercises for the content of the text, such as choosing words to fill in the blanks, translating sentences or paragraphs, etc. In addition, some texts are followed by oral exercises for learners to practice oral English.