hotel linen management regulations

1 Purpose

In order to standardize the linen management in all business places and ensure the hotel's business needs, these regulations are formulated.

2 scope

is applicable to the management of linen in all business premises of the hotel.

3 Responsibilities

3.1 The housekeeping department is responsible for managing the linen used in hotel rooms and washing the linen used for catering and recreation.

3.1.1 standardize the quality of linen in all departments to meet the four-star standard, including color, specification and weight.

3.1.2 prepare the linen requisition plan and assist the purchasing department in purchasing.

3.1.3 responsible for the acceptance of new linen with relevant departments.

3.1.4 is responsible for the control of changing dirty linen for clean linen in each department.

3.1.5 responsible for timely washing and distributing linen.

3.1.6 is responsible for the control of discarded linen.

3.2 the finance department is responsible for approval and procurement.

3.3 each department is responsible for providing accurate linen quantity and supervising the correct use of linen by its employees.

4 working procedures

4.1 linen standard equipment

4.1.1 linen in guest rooms

The housekeeping department is responsible for the linen in all guest rooms of the hotel, and it is equipped according to the ratio of floor rooms, floor operation and storage, and laundry storage of 1: 1: 1.5, that is, the floor room is equipped with 1, the floor operation and storage is 1, and the laundry storage spare part is 1.5. Linen feels soft and has good water absorption. Comply with FZ/62116. Towel yarn count: ground warp yarn 32S/Z, wool warp yarn 32S/Z and weft yarn 32S.

a) bath towel: not less than 1411MM×811MM, with a weight of not less than 611G.

b) face towel: not less than 711MM×351MM, and the weight is not less than 141G ..

c) floor towel: not less than 751MM×451MM, with a weight of not less than 351G.

d) square towel: not less than 321MM×321MM, and the weight is not less than 55G.

e) bathrobe: cotton or silk, soft, comfortable and warm.

f) bed sheet: yarn count is not less than 32S, and warp and weft density is not less than 61×41.

small sheets: 1.9M×2.8M; large sheets: 2.3M×2.8M.

g) pillow core: soft and comfortable. Not less than 751 mm× 451 mm.

h) pillowcase: yarn count is not less than 32S, and warp and weft density is not less than 61×41.

i) thin quilt: high-quality quilt core, soft and comfortable, good thermal insulation performance, no fouling, and the specification is 2-4 cm larger than that of soft cushion.

j) protective pad: it has good water absorption performance, can effectively prevent the infiltration of pollutants, can be fixed with the cushion, and can be made of shaped cotton or hollow cotton.

4.1.2 linen in Yalan, Shaanxi

The housekeeping department is responsible for the provision of all linen in hotel recreation, which is equipped according to the ratio of 1: 1: 1 for the guest part, washing part and spare part, that is, 1 for the guest part, 1 for the washing part and 1 for the spare part in the laundry room, so as to ensure the normal operation of Yalan linen. Linen is soft to the touch and good in water absorption. Towel yarn counts, ground warp yarn 32S/Z, wool warp yarn 32S/Z and weft yarn 32S. The specifications and weights are the same as those of room towels.

4.1.3 catering linen

the housekeeping department assists in the preparation of catering linen in a ratio of 1: 1: 1.5 for restaurant equipment, washing part and spare part, that is, the restaurant equipment part is 1, the washing part is 1, and the spare part of catering linen room is 1.5, so as to ensure the normal operation of catering linen. Linen should not only meet the hotel's grade, but also meet the hotel's development trend and be easy to wash.

4.2 Requisition

4.2.1 When the use of linen can't meet the service quality requirements, the user department shall submit a written application according to the use demand, and the housekeeping department shall make a requisition plan according to the budget of linen, fill in the Requisition and submit it to the finance department for approval.

4.2.2 after the plan is approved, the purchaser shall contact the supplier to provide samples, which shall meet the linen quality standards of four-star hotels.

4.2.3 after the sample is selected, it is washed by the housekeeping department for many times, and the quality after washing is observed. After everything meets the requirements, the sample is retained and priced by the finance department.

4.3 acceptance

after the new linen arrives, the housekeeping department, together with the user department and the finance department, checks and accepts the quality and quantity of the linen to see if it is consistent with the sample, and refuses to accept it if it is not. If there is no problem, it will be collected by the user department.

4.4 linen receiving and dispatching

4.4.1 linen in guest room

a) The laundry room is responsible for receiving and dispatching, washing, ironing and folding linen on the floor, and collects dirty linen from the floor at 15: 11 every afternoon.

b) The laundry room counts the number of dirty linen removed and clean linen sent to the floor with the floor attendant every day, and both parties sign for confirmation.

c) When the linen is removed from the floor, it should be stored separately according to the sheets, quilts, towels and pillow bags, so as to facilitate counting and avoid cross-contamination.

d) When cleaning the room, the floor attendant will store the contaminated linen separately and send it to the laundry room in time. The laundry room will handle it separately and register it properly. If it is not found in time and stored separately, it will be scrapped after high temperature washing, and the relevant personnel on the floor will bear the corresponding expenses.

e) In order to make linen evenly used and prolong its service life, the laundry room turns over and mixes all linen once every two months.

4.4.2 catering linens

dirty linens must be sent to the laundry before 14: 11 every day, and distributed before 17: 11 in winter and 17: 31 in summer. The dirty linens sent to the laundry at 21: 31 every day must be retrieved before 11: 51 the next day, and both parties must count and sign for approval. Laundry is not responsible for complaints caused by delayed delivery and washing.

4.4.3 linen in Yalan, Shaanxi

The dirty linen must be sent to the laundry before 13: 31 every day, and the clean linen of the previous day will be taken back, and both parties shall check and sign for approval. The laundry will not be responsible for the complaints caused by the delayed delivery.

4.5 Washing

4.5.1 Before washing, the laundry room should be carefully classified and inspected. Bedsheets and towels should not be mixed for washing. Catering linen and Shaanxi Yalan linen should be washed separately, and special dirt should be picked out and treated separately. Wash in strict accordance with the washing operation procedures and feeding standards, and fill in the records of Washing and Disinfection Archives.

4.5.2 if each department is polluted or damaged due to incorrect use of linen or improper use by guests, the laundry room shall promptly give feedback to the user department and put forward rectification opinions and measures.

4.5.3 there is no special situation for the linen delivered to the laundry room by each department every day, and the housekeeping department must arrange to wash it all on the same day.

4.6 guest compensation management

4.6.1 When the floor attendant finds linen pollution during rounds, he should immediately wash the contaminated area with clean water. If it is disposed of, it is unnecessary to report it to the front desk. If it is confirmed that it cannot be disposed of, he should report it to the front desk to claim compensation from the guests.

4.6.2 for the linen with compensation or exemption from compensation, the floor supervisor will exchange the relevant clean linen with valid documents in the laundry room, and the laundry room will make a unified summary and make consumption treatment at the end of the month.

4.7 Inventory

4.7.1 At the end of each month, the laundry takes the lead in taking inventory of linen on the floors A and B. The laundry takes inventory of spare linen, and the floor is responsible for the linen in the room, on the linen cart and in the warehouse on the floor, which is free of compensation, customer compensation and normal wear and tear. It must be signed by an effective person, and accurate figures will be set out every month, which will be reported to the department office by the laundry every month and replenished in time according to the specified quantity.

4.7.2 catering and recreational linen shall be inventoried by the department itself, and the inventory shall be notified to the management department and the finance department every month.

4.8 Linen Scrapping Standard

4.8.1 The hole in the linen has been confirmed to be unable to be mended, or it will affect the use effect of the guests after being mended in a conspicuous position.

4.8.2 there are special stains that can't be removed, which will affect the vision and use effect of the guests.

4.8.3 linen is badly spun or off-line, which can't meet the placing requirements and use effect.

4.9 linen scrapping procedure

4.9.1 When the linen reaches the number of times of use and affects the quality of customers, after the new linen is in place, the housekeeping department can uniformly scrap the old linen.

4.9.2 the change of use of waste linen (such as changing it into a rag) must be applied by the housekeeping department and approved by the finance department before operation.

4.9.3 For discarded linen, after being checked by the floor supervisor and the head of the laundry room at the end of each month, the scrap sheet shall be filled in according to the procedure, and the department manager shall sign and confirm it and report it to the finance department for processing.

5 external washing

5.1 The laundry room should establish an External Washing Record Register according to the unit, and count the linen washed by both parties every time and make records.

5.2 the laundry room shall conduct monthly analysis according to the situation of different units, and make statistics and analyze the reasons for some abnormal pollution and scrapping, which shall be reported to the department at the end of the month and explained to the outside washing party after approval by the hotel.