Job Responsibilities of Waiters (General 14)
In the era of continuous progress, the frequency of job responsibilities is getting higher and higher. Job responsibilities can clarify what everyone's job responsibilities are, what kind of work they should undertake, what responsibilities they should take, how to do it better, what they should not do, and so on. There are many points for attention in formulating job responsibilities. Are you sure you can write them? The following is the job responsibilities of waiters I collected for you, for your reference, hoping to help friends in need.
Job Responsibilities of Waiter 1
1. Empty soup bowls or other items that are not used for dining should be removed in time to ensure the cleanliness of the countertop, and the banquet hall should take the initiative to deliver fruit bowls to the guests.
2. When paying the bill, the guest should count the money in person and tell the guest. If the bill is confirmed, the guest can sign it and express his gratitude. If the guest has the tendency to leave, take the initiative to pull the chair for the guest in time and ask if it is necessary to pack it.
3. Strengthen the implementation of the awareness of seeing the guests off. After the guests leave the store, they should quickly return to work and inform the kitchen department whether they stand before closing the table. When closing the table, they should handle it with care.
4. When closing the stage, the stage should be closed according to the closing procedure. You should tidy up your own area in time or set the stage in order to welcome guests in time.
5. Before coming off work, check whether the lights, doors and windows in the work area are turned off, and whether the power supply is cut off to ensure safety, and ask the leaders before coming off work.
6. When there is a full table turnover, no one can stare at the empty post, and it is forbidden for guests to call out or pour it by themselves. No matter when you are busy, you should have a normal attitude according to the standard quality and receive the next batch of guests.
7. establish a good colleague relationship between employees, help each other regardless of personal gains and losses, and abide by all the rules and regulations of our store.
8. Take an active part in training, constantly improve service skills, form a good atmosphere of learning, helping, catching up and surpassing in professional quality and ability, and be familiar with the situation of other departments in order to answer guests. Job responsibilities of waiters 2
1. Dress according to company regulations and keep personal cleanliness. gfd meets company requirements, always smiles in customer service and obeys the work arrangement of superiors.
2. Cooperate with other personnel, and be responsible for cleaning all parts of the teahouse, placing and maintaining tableware and entertainment facilities.
3. Be responsible for serving and receiving guests, be familiar with the production methods, taste characteristics and approximate production time of tea and drinks, and understand the relevant cultural background; Can skillfully introduce tea culture knowledge to guests.
4. Do a good job in the environmental sanitation of the teahouse, wipe the tableware and service utensils according to the standard, and do self-inspection.
5. Arrange the guests to the corresponding seats in time, so as not to neglect the guests; According to the requirements of customers, if there are special circumstances, please ask the guests for instructions and make appropriate sales promotion.
6. Take the initiative to patrol Taiwan, understand the needs of the guests, and control the service frequency according to the actual situation, so as to satisfy the guests.
7. Prepare the bills for the guests in advance, check them clearly, and sing, buy and collect them to ensure accuracy.
8. Immediately after the guests leave, clean up the countertops, turn over the tables and prepare for the next batch of guests.
9. communicate with the guests actively, ask for their opinions, and report to the superior in time.
11, after the restaurant is closed, do a good job of finishing all parts. Job responsibilities of waiters 3
1. Provide food, drinks, o'clock, wake up and other services for guests, memorize the characteristics of guests, and be responsible for the storage and storage of guests' belongings.
2. Cherish the company's property, practise economy, and complete all matters assigned by superiors in quality and quantity.
3, cooperate with the foreman and the use of private rooms, and fill in all kinds of documents accurately and standardized.
4. Keep in mind the layout of the passages and fire-fighting facilities in the area, have the knowledge and ability to use them correctly, strengthen the awareness of fire prevention and theft prevention, and carefully record the handover.
5. Listen carefully to the guests' opinions, and feedback the information and opinions of the guests to the superiors in time.
6. Take an active part in training, constantly improve service skills, always keep the instrument clean and tidy, correctly use service honorifics, and constantly shape yourself and establish the image of the enterprise. Job responsibilities of waiters 4
1. Go to work according to the paragraphs arranged by the floor supervisor, and the work activities at work cannot go beyond this area.
2. Take full responsibility for the service and guest room management in this area, including the sanitation of guest rooms in this area and the sanitation of public areas, guest service, room maintenance and emergencies, etc., and know the actual state of all guest rooms in this area.
3. Make sure the floor is safe and quiet, pay attention to all the guests who have abnormal behaviors and need service or special care, provide necessary help in time, and make all records and shifts.
4. Be responsible for the check-out in this area, report the inspection to the cashier at the front desk in time, and report all the conditions except the ok room to the office.
5. If you find the left-over items in the guest room (leaving the room), regardless of the value, you should write down the room number, the guest's name and date, and send them to the housekeeping department for registration.
6. Report to the shift leader the maintenance items within the jurisdiction and the matters that cannot be completed by himself because the hygiene cannot meet the requirements.
7. Have the spirit of hard work, be able to complete all tasks assigned by the boss quickly and efficiently, and do not waste resources in the work.
8. Strictly file all the rules and regulations of the hotel, obey the management of the boss, and report the problems that you can't solve in time, and don't make your own decisions.
9. Be familiar with guest room cleaning workflow and service procedures, work quickly, have good work efficiency, and be serious and responsible for their own work. Job responsibilities of waiters 5
1. Love your job, love your post and be dedicated, and consciously abide by the rules of the store.
2. Dress neatly before taking up the post, be warm and polite to guests, obey the leadership, unite with colleagues, and have a high sense of responsibility.
3. Responsible for cleaning, maintaining and repairing the equipment, furniture and articles in the designated guest room. And control any situation in the guest room.
4. Be responsible for cleaning and repairing the public area of the floor, and ensure that the items on the floor are placed neatly.
5. Be responsible for managing the fixed items on the floor, strictly controlling the consumption of guest supplies and recycling the waste products.
6. Be responsible for the rounds of the check-out room, count the borrowed articles and the consumption of small commodities of the guests, and inform the room center in time to avoid the guests leaving and running accounts.
7. Be responsible for collecting and replacing dirty linen and folding and placing new linen.
8. Be responsible for checking guest laundry, returning small commodities, and replenishing all kinds of articles needed in the guest room in time.
9. Be responsible for reminding guests to carry valuables with them, check and patrol frequently, and report any abnormal situation in time.
11, responsible for listening to the opinions of the guests carefully, and feedback the information of the guests and the meeting to the department head in time.
11. After a day's work, clean the workshop, cleaning utensils, vacuum cleaners, dispose of garbage, and replenish necessary items to prepare for tomorrow's work.
12, make a good record of the shift, and hand in the floor card to the housekeeping department during the shift change.
13, actively participate in training, constantly improve service skills and service level, always keep the instrument clean and tidy, correctly use service honorifics, and constantly shape themselves and establish the image of the enterprise.
14. Do other work assigned by superior leaders while completing the job. Job responsibilities of waiters 6
1. Pay attention to all the conditions of guests and restaurants at any time during meals, so as to achieve better cooperative service and satisfy guests with convenient and high-quality service.
2. When operating, you must use a tray to avoid spilling tea and vegetable juice. You should arrive at the service meal with sound, so as not to collide with the guests. You should apologize to the guests immediately if you make mistakes in your work.
3. If you have any questions at work, handle them in time. If you can't solve them yourself, report them to your superiors in time.
4. If the guests take the food directly by hand, they should wash the cup in advance, ensure that the water temperature is about 21 degrees to 31 degrees, and the bone dish garbage should not exceed one third. If there are two or more cigarette butts in the ashtray, they should be replaced immediately. Three incense towels must be served during meals, and the incense towels must be clean and tidy.
5. When guests are dining, they should pour wine and tea for them in time, and clean the countertops in time to ensure that the countertops are clean and tidy.
6. If the guest's dishes are not served for a long time, take the initiative to urge the guests. If the dishes have been served, ask the guests whether to add them. Dishes or staple foods should be actively promoted and introduced, and the guests should be paid in time, but don't rush the guests to pay the bill. When you check out yourself, you should review the bill first to avoid mistakes in the documents.
7. Enjoy the same perfect service after meals, and add the last polite dish and fragrant towel in time. Job responsibilities of waiters 7
1. Tidy up gfd, put on light makeup, arrive on time, don't be late, leave early, obey the leadership and command of the restaurant foreman, and finish the work task seriously and quickly.
2. before going to work, know the number and time of dining, know whether there are other special requirements for the guests, and do a good job in personalized service.
3. Before the formal dinner, carefully clean the tables, chairs and dining room according to the foreman's arrangement, lay the table in the dining room, and prepare all kinds of supplies to ensure normal business use.
4. Stand at the appointed time, smile naturally on your face, and greet the guests with full spirit.
5. When the guests arrive, arrange the guests to sit in time, add or remove seats according to the number of people, and take the initiative to pull the chair (putting clothes first) to introduce the characteristics and business nature of our store.
6. When serving the dining room, please always say thank you at the beginning, always use polite language and smile, ask for tea, pour tea and send towels for the guests in time, introduce the ordering method, ask for drinks from the guests and sign up for the price.
7. When serving meals, communicate with the guests more, and answer any questions. If you don't know, you should answer the guests politely. If necessary, you should ask clearly before answering, and avoid arrogance, rashness and annoyance. Job responsibilities of waiters 8
1. Seriously implement the intention of the manager of the food and beverage department, and actively implement the tasks and daily operation of each period.
2. Have the spirit of making more contributions to the hotel, constantly improve management and strive for perfection in business.
3. Draw up the service standards and working procedures of this restaurant.
4. Conduct regular business training for subordinate employees, continuously improve their professional quality and service skills, and master their ideological trends.
5. Treat guests warmly and humbly, properly handle complaints from guests, continuously improve service quality, strengthen on-site supervision, and insist on commanding at the front line during business hours to find and correct problems arising from service in time. Establish a good relationship with the guests, and convey the guests' opinions on food to the head chef to improve the work.
6. Strictly manage the equipment, materials, utensils, etc. of this restaurant, so as to ensure that the accounts and materials are consistent and maintain the stipulated intact rate.
7. Pay special attention to the cleanliness of tableware and utensils, and maintain the environmental sanitation of the restaurant.
8. Do a good job in restaurant fire prevention.
9. Keep a good work log, do a good job of succession, and make a good work plan and summary. Job Responsibilities of Waiter 9
Job Description:
1. According to the foreman's arrangement, carefully clean the tables, chairs and dining room, lay the table in the dining room, and prepare all kinds of supplies to ensure normal business use;
2. The customers should be active, enthusiastic, polite, patient and considerate, so as to make them feel at home;
3. Use polite language to provide the best service for the guests;
4. Be good at introducing and selling the drinks and special dishes of this restaurant to customers;
5. Cooperate with the foreman, obey the leadership of the foreman or above, unite and be good at helping colleagues;
6. Take an active part in training and constantly improve service skills.
Qualifications:
1, aged 18-31, healthy, female height above 1.58m, male height above 1.71, able to bear hardships;
2. Good conduct, hard-working and above junior high school education. Job responsibilities of waiters 11
Job responsibilities of restaurant waiters
1. Work under the leadership of the restaurant manager, and do a good job in table reservation, zero-point reception service and sanitary cleaning.
2. Make preparations before the meal, check whether the dining room equipment and tableware are in good condition, equip utensils according to the requirements of the specification, arrange tables and beautify the environment.
3. Keep the dining room clean, free of mosquitoes, flies, dust, sundries and peculiar smell, so that the tableware and cookers are clean and intact.
4. Be polite and hospitable. Be greeted, sent and served with a smile, and patiently answer questions raised by diners.
5. Pay attention to personal appearance, keep clothes clean, make up your hair, stand upright and smile.
6. Strictly implement service specifications and operating procedures, and grasp the timing of serving. Serve in order according to the types of dishes. It is necessary to accurately and clearly report the names of dishes, actively introduce the characteristics of meals, and master the speed of serving.
7. When the guests finish eating, they will issue a "meal list" in time and collect the meal fee according to the situation, and the accounting unit should take the initiative to ask the relevant personnel to sign it to avoid wrong receipt or "running away from the list".
8. After the guests leave, count the tableware items in time, scrub them clean and keep them clean. Found that the guest's belongings should be handed over to the restaurant director (manager) or the service desk, and handed over to the guest as soon as possible.
9. constantly sum up and improve the service work, and constantly improve the service work for the questions and opinions put forward by the dining guests.
11. Complete other tasks assigned by leaders.
qualifications of restaurant waiters
1. education and training requirements: junior high school education or above, with store training and business skills training
2. work experience: after a probation period of 1-3 months, and passed the examination.
3. Natural conditions: healthy age between 18 and 31, dignified appearance, gentle personality and moderate height.
4. knowledge requirements: understand the service procedures of the restaurant, understand the basic knowledge of various dishes in this restaurant, and master the basic service operation skills.
5. Ability requirements: I can independently complete the operating rules of restaurant service, be quick, accurate and natural, be good at understanding the psychology of guests, and have the right language to meet the requirements of guests.
6. Basic quality requirements: Abide by the employee handbook, have the professional ethics of putting guests first, be polite to others, be gentle in language, have self-respect and self-love, and have a good character of finding money without wasting it.
7, foreign language requirements: can use English to communicate with guests simply.
Job responsibilities of the restaurant waiter
1. Roll call on duty on time, report to the leader when leaving the post, and sign off the exact time.
2. Make all preparations before meals according to working procedures and standards. Trays and tableware for table setting should be undamaged, and spare utensils should be sufficient and placed neatly and beautifully.
3. Understand the estimated dishes and specially recommended dishes of the day, and know their prices, taste characteristics, preparation methods, nutritional values, etc. in detail so as to do a good job in sales promotion in time.
4. greet the guests, smile and say hello to every guest within three meters of you, and help the guests pull up their chairs and give up their seats.
5. after the meal, provide excellent service according to the service procedures and standards.