1) Are all the projects in the scenic area free after the successful reservation?
A: Hello, this activity is free of charge is the scenic area of the gate ticket, after the reservation is successful, the large ticket contains all free of charge. Scenic area of other chargeable items, food and beverage, accommodation, transportation, etc. are not within the scope of this activity.
2) Can I buy a ticket to enter the scenic area if I don't have a successful reservation?
A: Hello, you can buy tickets to enter the park normally during the event.
3)Where can I check my order if my reservation is successful?
A: Enter the activity platform and view the reservation order in My - My Reservation.
4)The reservation is successful, but I don't know the time to enter the park
A: Hello, the specific time to enter the park, please check the scenic spot details page.
5) What is the effect if I don't use it after the reservation is successful?
A：Hello, after the reservation is successful and not used, the number of times the reservation can be made within the corresponding time frame will be reduced by one, and the reservation is non-refundable.
6) Why can't I receive the SMS verification code even though I followed the instructions to make a reservation on the platform?
A: Hi, please make sure that your WeChat-bound cell phone number is in use. After entering the reservation page, you can choose to fill in the cell phone number. Please fill in the cell phone number that I am using to receive the verification code.
7) Do I need to make an appointment for the elderly, children, military personnel, healthcare workers, and people with disabilities?
Answer: The activities of the people at the same time, the normal ticketing of the scenic spots as well as the original preferential policies will not be affected. As the original preferential policies of each scenic spot is not consistent, it is recommended to consult with the relevant scenic spots.
8) Why the popular scenic spot tickets always booking tickets?
Answer: Hello, the popular scenic area tickets booking more people, easy to appear the phenomenon of the second light, it is recommended that in the activity platform click on the "My" page click on the "traveler management", in advance to add the traveler, to reduce the booking of the operating time.
9) How many times can each person make a reservation?
A: Hello, each visitor can make a maximum of 3 reservations (including scenic spots, cultural and tourism programs and performances) per round.
The same cell phone number can be booked up to 3 times per round. The same order can be booked for a maximum of 3 persons (including the person himself/herself). All reservation holders are required to enter their ID number for real-name reservation. In each round of reservation, the same cell phone number or the same ID card can only be reserved once at the same scenic spot (cultural tourism project/performance). Reservations cannot be changed or canceled after successful booking.
10) How can minors under 16 years old make reservations? How can I enter the park without an ID card?
A: Hello, minors under the age of sixteen can not make a reservation alone, you need to make a reservation with an adult with your ID card number, and then enter the park with the dynamic QR code (dynamic code changes once every 30 seconds).
11) How to book tickets for tour groups or organizations?
A: Hello, this benefit is only for casual visitors, not for groups, subject to the rules of casual reservation.
12) What should I do if the SMS link I received after the reservation is successful cannot open the event applet?
A: Hello, please try to use your phone's own browser to open the link, if you still can not jump to the small program, please go to the event applet in my - my reservation to contact customer service, or open the WeChat service notification of reservation success notification to enter the page of my reservation to contact customer service.
13) Why can't I see the reservation information in My Reservations when I am prompted that the reservation is successful?
A: Hello, please first confirm that the reservation of the person's cell phone number and authorization to log in the cell phone number is consistent, if not, in the activities of the small program in my point to withdraw from the login, and then again point to my authorization to log in using the reservation of the person's cell phone number authorization to log in can be viewed in the My - My Appointment reservation information.
14) Can tourists from Hong Kong, Macao, Taiwan and abroad make reservations on the event platform?
A: Hello, this event only supports the use of mainland ID cards to make reservations.
15)Will there be any more such free reservation activities at a later stage?
A: This 2022 Wuhan Cultural and Tourism Benefit Season is a three-month event. If similar activities are organized in the future, they will be announced on the official new media platform of the Wuhan Municipal Bureau of Culture and Tourism. Please pay attention.