The fraud in the training course can be settled through conciliation, mediation, complaint, application for arbitration or litigation. The relevant laws and regulations are as follows:
Law of the People's Republic of China on the Protection of Consumer Rights and Interests
Article 39
If there is a consumer rights dispute between consumers and operators, it can be resolved through the following channels:
(1) settlement through consultation with operators;
(2) requesting consumers' associations or other mediation organizations established according to law to mediate;
(3) complain to the relevant administrative department;
(4) submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;
(5) bring a lawsuit to the people's court.
Extended information:
Law of the People's Republic of China on the Protection of Consumers' Rights and Interests
Article 42
If an illegal operator who uses another person's business license provides goods or services and damages the legitimate rights and interests of consumers, consumers may demand compensation from him or the holder of the business license.
article 45
if a consumer's legitimate rights and interests are damaged by a business operator's use of false advertisements or other false propaganda methods to provide goods or services, he may claim compensation from the business operator. If an advertising agent or publisher publishes false advertisements, consumers may request the administrative department to punish them. Advertising agents and publishers shall be liable for compensation if they cannot provide their real names, addresses and effective contact information.
advertising agents and publishers who design, produce and publish false advertisements for goods or services related to consumers' lives and health, thus causing damage to consumers, shall be jointly and severally liable with the operators who provide the goods or services. Social organizations, other organizations and individuals that recommend commodities or services to consumers in false advertisements or other false propaganda related to consumers' lives and health, thus causing damage to consumers, shall be jointly and severally liable with the operators who provide the commodities or services.