Humanized service, refers to the service process to reflect the people-oriented thinking, for service activities to take a humane way of service, the core of which is to meet human needs, realize the value of people, the pursuit of human development, the embodiment of humane care, create beauty and harmony as the purpose of service activities.
Human nature, rich in human feelings, so that people feel convenient, comfortable, satisfied, warm and touched by the service. Provided by people, in line with the human needs of the service.
Hotel human performance
1, check the guest room if found in the room with flowers, you can take the initiative to give the guests with a vase, and help the guests to put the flowers to stay on the warm tips on the skills of flower gardening and wish the guests a pleasant stay!
2, clean the room if you find guests sick, to take the initiative to ask guests where they are uncomfortable, leading guests to our hotel medical clinic;
3, encountered the elderly to stay, service personnel should take the initiative to help, escort, and take the initiative to ask guests whether they need presbyopia glasses, and in his bedside with a lamp;
I've seen the most humane service is the yunnan travel
In the yunnan travel
In the yunnan travel
The most humanized service is the yunnan travel
In the yunnan travel
In Yunnan can be said to be a shopping paradise for tourists, where there is a wide range of clothes and cosmetics, and the key is that the malls are also very attentive to the service! The design of the trolley is very careful, the top can put drinks, there is a part of the goods can not be placed flat in the trolley, the trolley below the design of the hooks, you can directly hang the shopping bag, so that you do not have to paw things around. There are also children's trolleys and pet trolleys to meet a variety of needs. When you are shopping, you often want to look at the products in peace and quiet, but sometimes it is uncomfortable to have a waiter following you around all the time. In Japanese stores, you can ask for a sign that says you don't want to talk, and no attendant will bother you. These details are very comforting!
The most important thing in the journey is to live and eat, these two are not good, really very affect the mood. Here, whether it is a cafe or a bistro, the waiter will first give the guests a towel for wiping their hands. Waiter service is very meticulous, see no toilet paper on the table will take the initiative to replace, often half squatting or kneeling waiting for customers to order. When you leave, they will also see you out the door and bow to say goodbye!
After the tour is over, many people like to take a hot bath to relieve the fatigue of the day. The bathroom is designed to be very convenient, able to automatically set the water level and water temperature, but also automatically maintain the temperature, and when the water is almost full, it will also send out a prompt, so you can prepare for a bath in advance.