Consumers enjoy the right to choose their own goods or services. If the operator raises the price of the service without authorization, lowers the standard of service, postpones the opening of the business, suspends the business, closes the business, changes the place of business or the main body of the business, the consumer has the right to ask for a refund of the balance of the card. Consumers need to transfer single-use commercial prepaid cards for objective reasons such as change of residence and health, the operator shall allow and shall not charge additional fees.

The process of suing a merchant for not refunding a rechargeable card is as follows:

1, the prosecution, should be submitted to the People's Court of the civil suit;

2, filed in accordance with the conditions of the prosecution, the case will be filed, and let the consumer to pay case acceptance fee, the amount of the fee should be in accordance with the amount of money involved in the membership card to be determined;

3, the trial, the People's Court of the determined After the hearing time, will inform the parties, the parties should go to the hearing on time;

4, judgment, the people's court hearing is over, will be based on the results of the hearing to make the appropriate judgment.

The rechargeable card refund process after the boss replacement is as follows:

1, you can complain to the relevant departments, if the business is still continuing to operate, and the consumer unilaterally requested a refund of the balance due to personal reasons, can be through the negotiation with the merchant for refund processing;

2, according to the relevant provisions of the card-issuing enterprises or card-selling enterprises should be in accordance with the constitution of the single-purpose card or the agreement, to provide a refund card

3. The card issuer or card seller should refund the funds to a bank account in the same name as the person who returned the card and keep the bank account information.

In summary, after the consumer for the stored value card, belongs to the contract with the merchant, if the merchant reasons lead to the contract can not be fulfilled, and the balance can not be refunded, you can timely defend their legitimate rights and interests.

Legal basis:

"Chinese people's rights and interests of consumers and the protection of the law" article 9

Consumers have the right to independently choose goods or services. Consumers have the right to independently choose the operators who provide goods or services, independently choose the varieties of goods or services, and independently decide to buy or not to buy any kind of goods, accept or not to accept any kind of service.