With the step-by-step development of society, the frequency of job responsibilities is getting higher and higher. Job responsibilities can improve the vitality of internal competition and better discover and use talents. How to formulate job responsibilities? The following are my carefully arranged duties in the lobby bar for your reference, hoping to help friends in need.

Duties of the lobby bar 1 1. Supervise and check the work quality of front desk and waiter.

2. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with various emergencies;

3. Answer the guest's inquiries and provide the necessary help and service for the guests.

4, do a good job of patrol every day, supervise the staff's gfd, health status, equipment operation and safety.

5. Other temporary jobs

Responsibilities of the lobby bar 2 1. Always keep a sense of quality service.

2. Warmly receive and send off guests.

3. Ensure that all areas of the restaurant are clean and comfortable.

4. Make sure the counter is neat and correct.

5. Understand the needs of the guests and try to meet them.

6. Be responsible for the assigned work area and provide professional services.

7. Ensure that each order document is properly kept.

8. Ensure that food and drinks are provided quickly and accurately.

9. Make sure that newspapers and magazines are distributed every day.

10. Introduce the latest and upcoming promotions of our hotel to the guests.

1 1. Answer the phone according to our hotel's telephone answering standard.

12. Attend pre-job meetings and designated training courses.

13. Minimize the breakage rate of utensils.

14. Do a good job of cashier.

15. Master all the wine knowledge and service process.

16. Save the picking list.

17. Maintain good cooperative relations and jointly create a harmonious working environment, including internal and other departments.

18. Be familiar with the contents of the menu.

19. Be familiar with the contents of wine list and beverage list.

20. Communicate more with the guests to ensure that the services provided exceed the expectations of the guests.

2 1. Understand the terms and procedures of hotel operation.

22. Ensure the safety of guests and personal secrets are not leaked.

23. Understand other relevant regulations, such as fire control, health and safety.

24. Excellent completion of tasks assigned by superiors.

25. Ensure that the above procedures are implemented in compliance with relevant government and hotel policies.

Lobby bar job responsibilities 3 Lobby bar job responsibilities

1, tidy up your gfd as required before going to work every day, and check whether your dress is standard.

2. Do a good job of cleaning the lobby bar and keep it clean and tidy.

3, warm service, polite hospitality, so that guests feel at home.

4. Be responsible for all the preparations before business to ensure the normal business of the lobby bar.

5, proficient in business, proficient in the use of various tools and appliances in the lobby bar.

6. Prepare all kinds of tea correctly to ensure the quality of tea.

7. Provide tea service for guests in strict accordance with the specifications and service procedures.

8, in strict accordance with the hotel rules and regulations and service procedures to provide services for guests, try to meet all reasonable requirements of the guests.

9. Actively participate in business training, constantly improve service skills and improve service quality.

10, do a good job of collecting and counting business accounts in strict accordance with the financial system, ensure that the accounts are clear, all kinds of funds are well recorded and not missed, and actively cooperate with financial personnel to carry out financial inspection of this position.

1 1. Be familiar with the hotel's business facilities and projects, and answer the guests' inquiries quickly and accurately.

Lobby bar work content

1, do a good job in cleaning the lobby bar and keep it clean and tidy.

2. Warm service and polite hospitality.

Don't ask the guests for tips in any way.

4. Listen carefully to the opinions of the guests, keep a diary, handle the problems found in time, report those that cannot be solved in time, and put forward personal solutions.

5. Cooperate with financial personnel to regularly check the tea, drinks and other items in the bar and make records.

6. Be responsible for the supplement of tea and the application and management of all kinds of service supplies.

7, master certain knowledge of health and epidemic prevention, complete the daily cleaning and disinfection work.

8. Complete other tasks assigned by superiors.

Working procedures and standards

(1) preparatory work

Homework step

Working procedures and standards

1, pre-shift inspection

Check whether the equipment, workbench, table, chair, lamps, doors and windows are in good condition and tidy. At the same time, check whether the layout of tables and chairs is reasonable and beautiful. Boiling water should also be prepared, and personal gfd should be checked at the same time.

2. Be familiar with the tea list

The waiter is familiar with the varieties of tea, the price of tea and the varieties available for the day.

Step 3 organize books

Count the number of books and put them neatly and beautifully.

Step 4 Prepare the project

Prepare cups, tea leaves, paper towels, etc. If you want to use it, it is more appropriate to prepare.

5, check

Check the facilities and equipment of lobby bar and boutique, and report in time if necessary.

(2) Service process

1, have some tea

1, smile and take the initiative to welcome guests; Warm and polite.

2. After the guests sit down, they should send the wine list and ask for some tea. They should be kind in language and keep smiling to make the guests feel respected.

3. When the guest orders tea, the waiter should stand on the left side of the guest, keep a certain distance from the guest, bend a little, listen carefully to the name of the tea chosen by the guest, wait for an opportunity to introduce it to the guest and promote the special tea.

After the guests order tea, they should repeat it to the guests and check it again.

Step 2 prepare tea

1, choose raw materials and cups according to the tea ordered by the guests.

2. Pay attention to the water temperature and keep your hands clean and hygienic; The operation meets the safety and hygiene requirements.

3. Make tea correctly and put it in a clean tray.

Step 3 serve tea

1, when serving tea, proceed clockwise from the right side of the guest and report the name of the tea; Use polite expressions: "Please have tea".

2. Pay attention to keep a safe distance from the guests when serving tea to avoid scalding the guests with hot tea.

3, when using the tray according to the specification requirements.

4. Selling books to guests in the lobby bar.

2. Service desk service

1, standing in the bar area, carefully observing the dynamics of the guests, so as to provide the required services.

2. If guests need to add drinks, ask questions or leave the teahouse, they should provide services in time. Change ashtrays frequently (no more than two cigarette butts) and pour boiling water frequently.

3. Pay attention when serving: give priority to women and the elderly, often patrol the counter, don't neglect the guests, and don't speak loudly in front of them.

(3) End the work

Homework step

Working procedures and standards

1, checkout set

1. When the guest needs to check out, send the bill in time. Check the accounts accurately, see the face clearly and count the figures. Please wait a moment after receiving the guest's payment, pay at the cashier in time, and get the change and invoice for the guest.

2. When returning the guest's change, please ask the guest to count the quantity in person.

3. Ask for the opinions of the guests, whether they are satisfied, and what suggestions and requirements are there.

Step 2 pull a chair to see the guests off

1. Remind guests to bring their belongings.

When the guests want to get up, pull the chair for them. After leaving your seat, you should take care of it according to the specific situation and be warm and polite.

3. Check at the end of the station

Clean the countertop, check whether there are any items left by the guests, and return them to the guests in time if there are any. Clean up, tidy up tables and chairs, and quickly resume business.

Health procedures and standards

Homework step

Working procedures and standards

1, floor, corner, doors and windows, lighting, tables and chairs, stainless steel equipment, etc. Clean and tidy, without water, flies, mice, cockroaches and insects, giving guests a clean, elegant and comfortable feeling.

2. Keep the coffee table clean and tidy, and clean it up in time after using tea.

3. All tea sets, cups, utensils, etc. Should be kept clean and tidy, beautifully placed, and the hygiene standards meet the national hygiene standards.

4. Disinfected napkins and napkins are stacked on a special table, and the staff should wash their hands and disinfect before operation. Service trays should be kept clean and hygienic.

5. Wash in strict accordance with the washing procedure, meet the requirements of cleaning and disinfection, and there is no cross-contamination. After washing, check whether the tea sets and cups meet the requirements of light, cleanliness, astringency and dryness. After washing, put the spare tea sets and cups in the disinfection cabinet and pick them out in time if they are damaged. The disinfection cabinet should be kept clean and tidy, free of sundries and oil stains, and the cabinet door switch should be pollution-free.

6. Garbage bags should be set in the trash can, and the bucket should be covered and stored in a fixed position. The inner and outer walls should be clean, and they will fall down when they are full. Garbage is not allowed to stay indoors for the night; Cup brushes and felt cloth should be stacked neatly, away from tea sets, wine sets, cups and food.

7. Maintain the normal operation procedure of cup washing to meet the requirements of sanitation and disinfection.

8, to ensure the normal use of all electrical equipment, to ensure that its normal operation and technical indicators meet the requirements of technical specifications, failure timely repair.

9, service personnel must hold a health certificate.

10, service personnel's work clothes are clean and tidy, and personal hygiene is up to standard (wash hands frequently, have a haircut frequently, take a bath frequently, and cut nails frequently. Men's hair is not over the ears, while women's hair is not over the shoulders, which is beautiful and generous).

1 1. Smoking, coughing, sneezing, joking or playing with food, spitting or littering are not allowed during working hours, which will damage environmental sanitation.

12, don't stay in the bar, store personal items such as clothes, shoes and socks.

Reward and Punishment System in Lobby Bar (Part)

1, absenteeism without reason, 50 yuan will be punished, and other attendance will be counted as absenteeism.

2. If there are no special circumstances, you must attend on-the-job training every Wednesday. If something happens, you need to ask for leave in writing to the foreman at least 1 day in advance, and it can only be approved by the foreman. Offenders will be fined 20 yuan.

3. The personnel on duty should arrive at the post on time, and the middle shift should arrive at the post 10 minutes in advance, and must not leave early or be late. If something happens, you need to ask for leave in advance. Late arrival or early departure 10 minutes (inclusive) will be fined 10 yuan, late arrival or early departure 10-30 minutes will be fined 20 yuan, and late arrival or early departure for more than 30 minutes (inclusive) will be deemed as absenteeism.

4. If the employee wants to go to the bathroom, eat or leave his post for work reasons during the shift, he must inform the assistant manager of the lobby and be replaced by the foreman or assistant manager of the lobby before leaving. Those who leave their posts without informing the assistant manager or foreman will be fined 30-50 yuan/time.

5. Every morning, the early shift staff must do hygiene, and the middle shift staff should keep hygiene. The assistant manager or foreman of the lobby should check it every day. If there is dust or unclean place, fine 10—30 yuan.

6. Those who are blunt in service attitude to employees, do not take the initiative and enthusiasm in service, do not take the initiative to say hello, and do not use polite language will be fined 10—30 yuan; If the guest complains, he will be punished according to the seriousness of the case.

7.gfd employees should abide by hotel regulations. When on duty, gfd is not complete, and they don't wear tooling according to regulations. Female employees don't wear light makeup, and male employees have beards and messy hair. Each fine 10 yuan.

8. Don't eat, read books or read newspapers in the post or lounge when on duty. You are not allowed to leave your post, join the post or chat with employees in other positions without reason, and other irrelevant personnel are not allowed to stay in the lobby bar. Offenders will be fined 20 yuan for each item.

9. Books, cups and other items in the lobby bar are not allowed to be lent out by anyone, and the responsibility shall be borne by the personnel on duty. Otherwise, 20 yuan will be fined once.

10. Those who change shifts without approval will be fined 10 yuan.

1 1, don't speak mandarin during work, and engage in other things unrelated to work. Offenders will be fined 10 yuan.

12, carefully check the quantity and completeness of books, tea, ebony and drinks during the shift change. After the handover, both parties sign for confirmation. Penalty for non-signatory 10 yuan; If it is found lost, the responsibility shall be borne by the personnel on duty, and compensation shall be made at the original price.

13. Employees are not allowed to lean forward and lean back, shake their legs and become warped, and their heads are not lower than the bar when they take up their posts. Offenders will be fined 10 yuan.

14, don't tip the guests. Offenders will be fined 20 yuan.

15, complained by the guest once, if the circumstances are minor, 20 yuan will be fined.

16. Those who sleep on duty will be fined 50 yuan once.

If one person violates the above regulations for more than three times (including the third time), he will be fined 10 yuan every time in the future, and other violations will be punished as usual!

The above regulations will be implemented from now on!

Daily management system of lobby bar

1. The early shift personnel will arrive at their posts at 7: 30 on time, and the middle shift will arrive at their posts 10 minutes earlier. They are not allowed to be late or leave early.

2. Employees in the early shift must do hygiene every day, and those in the middle shift should keep hygiene. Dust must be sucked once a day before working in the middle shift to ensure that the carpet is clean and dust-free.

3. Employees' gfd requires compliance with hotel regulations, clean work clothes, shiny shoes, light makeup for female employees and no beard for male employees.

4, in strict accordance with the workflow to provide services for guests, put an end to irrelevant personnel to stay in the lobby bar.

5. No work, listless in class. You should provide smiling service for the guests. Eating, reading and reading newspapers are not allowed in the post or lounge.

6. Don't leave the post without reason, string posts or chat with employees in other positions. If you want to leave your post, you must get the consent of the assistant manager in the lobby.

7. Employees are not allowed to transfer classes without permission, and must apply in advance if necessary. No more than 3 classes per person per month. If you change shifts without permission, both parties will be punished.

8. Carefully check the quantity and completeness of books, tea, ebony and drinks during the shift change. After the handover, both parties shall sign for confirmation. If defects are found, the responsibility shall be borne by the personnel on duty.

9. When employees are on duty, they should take the initiative to say hello to the guests, ask them "what would you like to drink" and actively recommend various books to them. When the guests are 2-3 meters away from the bar, they should stand up and say hello. Employees are not allowed to lean forward and lean back, shake their legs and tilt their feet, and their heads should not be lower than the bar when sitting.

20xx165438+1October 7th

Responsibilities of lobby bar 4 1. Seriously carry out the handover work, promptly put forward unclear places, hand over petty cash shifts, and fail to pick up the accounts after the previous accounts are unclear.

2. Do a good job in preparing for the handover, carefully check whether the computers, printers, calculators, money detectors, credit card POS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.

3, master the room status and room situation, actively and enthusiastically promote the room, know the scheduled guests before leaving the hotel and the notice of the meeting and banquet that day, and confirm the payment method to ensure the accuracy of check-in and checkout.

4. Accurately and skillfully collect guests' cash and checks, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.

5. Master the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.

6. Produce and submit various reports.

7, daily cash income must conscientiously implement the provisions of the "long pay short fill", not to learn from each other.

8. Cash and bills received every day must be checked with bills and filled into payment bags according to different currencies and bills.

9. The reserve fund shall not be put into storage with white stripes. Without approval, operating income shall not be lent to any department or individual in cash.

10, handle all kinds of accounts in strict accordance with accounting regulations. Obey the arrangement of superiors and finish the task seriously.

1 1, you should be familiar with the hotel long-term guest agreement and the contracts of various units, especially the discount and deduction agreement.

12, correctly handle the guest's message, telex, etc.

13, sort out the "outstanding check-out account" guest account every day, and report the abnormal situation.

14. Clean the counter and maintain the terminal.

15, the computer password is properly kept and is not allowed to be used.

Responsibilities of the lobby bar 5 1. Assist all departments to maintain the good relationship between the store and VIP guests, regular customers and business guests;

2. Make and follow up the customer care plan, improve and optimize various customer service processes;

4. Handle customer complaints and track and analyze customer satisfaction;

5. Participate in the internal management of the front desk department and the reception of customers.

6, complete other tasks assigned by the leadership.

Responsibilities of the lobby bar 6 1. Obey the work arrangement of the head waiter in the lobby bar, make good preparations before business, provide services in the business room and complete the work after business in accordance with the service regulations and quality requirements of the lobby bar.

2. Fill in the material requisition form every day, and complete the consumed raw materials, drinks, snacks, and various utensils and appliances.

3. Provide thoughtful service for guests, and actively introduce and recommend various drinks and snacks.

4. Keep the environment clean and tidy as required, and ensure that tableware and cloth are clean and intact.

5. Take good care of property, equipment and low-value consumables, do a good job of cleaning and maintenance, and regularly count all kinds of drinks, utensils and materials to ensure that the accounts are consistent.

6. In case of emergency or drunkenness, the guest should report to the foreman or management personnel in time and do a good job in safety.

7. Do a good job of recycling empty waste bottles and cans to reduce waste.

8, keep the surrounding environment and warehouse clean and tidy, pay attention to the temperature and ventilation.

Responsibilities of lobby bar 7 1. Responsible for the normal operation of the entire hotel lobby when on duty.

2. Responsible for dealing with guests' problems and complaints.

3. Responsible for welcoming important guests.

4. Check the safety and daily equipment of the whole hotel.

5, to solve the safety problems in succession.

6. Coordinate with other teams and groups what needs to be conveyed in the log.

Responsibilities of the lobby bar 8 1. Implement the instructions of the front office manager and report to him.

2. Take the initiative to solicit opinions from guests, handle complaints from guests, and accept suggestions made by guests to the hotel.

3. Understand and master the use of hotel rooms, banquets and the arrival and departure of important teams and guests.

4. Responsible for finding and claiming the items left by the guests.

5, complete and detailed records during the duty and deal with anything.

Responsibilities of lobby bar 9 1. Formulate working procedures, service standards, business plans and organize employee training;

2. Preside over the briefing and monthly work summary meeting, and do a good job of uploading and distributing;

3. Manage the facilities and equipment management of the lobby bar;

4. Be responsible for soliciting guests' opinions in the lobby bar and handling emergencies and special events;

5. Complete other tasks assigned by superiors.

;