1. Budget preparation. At the initial stage of hotel preparation, we should make a good budget for the preparation period and trial operation period, including personnel, training, marketing, materials and equipment procurement, public relations, publicity and promotion, data printing, opening ceremony, certificate handling, etc. In addition, in the first cycle after the trial operation, it is necessary to make a good management budget and implement various expenses, especially to clarify the allocation of reserve funds and operating expenses.

2. Organizational structure design. We must give full consideration to the positioning of the hotel, whether it is a holiday type or a business type, make clear the star rating of the hotel, and scientifically determine the organizational structure and staffing according to the business items, area and scheduling.

3. Market research and pre-sales. In fact, when the project was established, there was relevant market research, including SWOT analysis and hotel market positioning. However, this work needs to be continued. In the preparatory period, we should organize the preparatory staff to conduct market research, understand the sales situation of the surrounding tourism market and similar hotels, draw up the room pricing scheme and sales strategy, prepare the annual sales plan of the hotel, focus on finding the target customers, organize the sales team to scan the market signed by the customer agreement, and prepare for the opening of the business.

4. training. First of all, the training plan of public courses must include employee manuals, what you should know and what you should know, and the standards of employee appearance. The training of employee handbook enables employees to understand the basic system, laws and regulations of the enterprise, and follow them, so that employees' behavior conforms to the corporate culture and establishes the normative consciousness and service consciousness of "hotel people"; "Should know and should know" training, so that employees can understand the basic situation and service content of the enterprise, and have a detailed understanding of the project facilities, service conditions and long-term goals after the hotel opens; The training of "Employee Appearance Standard" enables employees to establish a strong sense of hotel and service, and establish a sense of the role of a modern "hotel person" from the aspects of appearance, behavior, language and service operation. After completing the in-store training, employees enter the pre-job training, which is mainly professional training, that is, the service standards and norms training of their departments and positions, which is what we usually call SOP training.

5. Project acceptance. Engineering (including facilities and equipment) is an important part of the hotel. Whether the decoration standard is up to standard and whether the facilities and equipment can operate normally will directly affect the service quality, reputation and image of the hotel and its economic benefits. Therefore, in the preparation period, the preparation personnel must check and accept the projects in the preparation period against the project acceptance form to ensure that they meet the standards. If it is found that it is not up to standard, it shall immediately notify the construction party for rectification. The main task of project management is to reasonably assemble facilities and equipment, select and use them correctly, constantly tap the potential of hotel technical equipment and give full play to equipment energy efficiency.

Project management plays an important role in ensuring hotel service quality, providing comfortable environment for guests and maintaining corporate image. The preliminary project shall be cleared and accepted according to the construction plan, and delivered to the hotel for land reclamation after confirmation by both parties. According to the acceptance progress of the project department, it is an important plan to prepare the mobilization plan and land reclamation schedule of the personnel of each department. In the sub-regional land reclamation acceptance and commissioning stage, sanitation, materials, equipment installation, water, electricity, gas, air conditioning, lighting and other normal use. Mainly check, try out and debug. At the same time, it will ignite catering, try to eat dishes, try to eat rooms and simulate. After passing the inspection, it will be transferred to fine hygiene maintenance.

6. License processing. In order to ensure the validity and timeliness of the license application, the preparatory team needs to prepare all the materials needed for the project before opening, know as much as possible the name and business contact information of the person in charge of the license application, and apply for the relevant license from the local government functional department. Ensure that the documents are complete when opening the business, and avoid and put an end to unlicensed business practices.

7. procurement. Some equipment and articles are not strictly checked and inspected when purchasing, which will not only cause waste, but also bring incalculable losses to hotel management. There was once a hotel that didn't know the characteristics and didn't consult professionals when purchasing. After opening, it was found that the air conditioning refrigeration could not reach the preset value (for example, the room temperature was set at 22 degrees Celsius -25 degrees Celsius), and even the air supply cycle was closed. If we continue to operate, the temperature must be adjusted to 18 degrees Celsius, and the hotel guests feel hot and cold, which is very uncomfortable. In less than half a year, more than 80% of touch switch failed. Such a high-priced and immature "high-tech" product will only bring trouble to the hotel, and even the best after-sales service is useless. So we should follow some rules to avoid similar things. In the preparation period, the preparation and approval of the material purchase list of each department is a special work, and adjustments are often encountered. After preparation and approval, the procurement plan should be started immediately, and the order of material procurement acceptance, inventory and installation entry should be planned.

8. Opening ceremony and trial operation. In order to ensure the order and success of the opening ceremony of the hotel, we should first set up a preparatory group for the opening ceremony, formulate the opening ceremony plan in combination with the budget, clarify the opening ceremony process, invite guests and work arrangements of various departments of the opening ceremony.

Hotel preparations should also pay attention to the following points: first, we should carefully review the specific work content, not miss the core work content, and the planning must be comprehensive, meticulous, pragmatic and operable; Second, every job content must be implemented to people, clear job responsibilities, and implement the supervision responsibility system; Third, we should list clear and specific tasks and deadlines.

It must be admitted that in the hotel preparation process, that is, using the same set of preparation manuals, the same feasibility plan, different hotel preparation processes get different results. It is important that the preparatory staff must know how to use PDCA management method, which is also an important working method to effectively improve the hotel preparation. That is, it is carried out in four stages: planning, implementation, inspection and treatment. The four stages of inspection form a cycle, constantly summing up experience and implementing improvement.