In 20XX, under the correct leadership of the Party Working Committee and Management Committee of the New District, we adhered to the overall situation of the construction and development of the New District. Big logistics? Service concept, to? First-class management, first-class safety, first-class service? Goals, grasp the key points, overcome difficulties, serve attentively, strengthen security, and make great achievements in all work.

First, the style of government organs has been effectively strengthened, and the quality of the logistics team has been significantly improved.

Pay close attention to the construction of logistics team and change the style of organs, which provides a strong political, ideological and organizational guarantee for logistics work.

One is? Five excellent teams? The construction has achieved practical results. Are we nearby? Five good? Team building, strengthen the self-construction of leading cadres, adhere to democratic centralism and the responsibility system of division of labor, and hold 48 regular team meetings and office meetings throughout the year to discuss and decide on major issues such as economy, personnel and procurement. Adhere to the strict implementation of the responsibility system for building a clean and honest government, diligent and honest. Five excellent teams? The comprehensive score of the founding activity is 98 and 5, ranking fourth in the new district, which embodies the core role of the leading group and unites and leads cadres and workers to promote the overall progress of logistics work.

Second, the construction of the logistics team has been comprehensively strengthened. Highlight the strengthening of cadre management, deepen the cadre training mechanism, improve the ability to perform their duties, and send 35 cadres to participate in the Peking University study class, the training of the Party School of the Municipal Party Committee, and the independent selection and training of cadres. Temporary employees will be listed as the key training targets of the center, and they will be taken care of from work, life and other aspects, given strong support in advanced appraisal, giving priority to life care, striving to improve wages and benefits, giving room for development, and creating opportunities and competition? Upstream? The enthusiasm, initiative and creativity of the logistics team have been effectively improved.

Third, the work style of the organs has obviously improved. Focus on the construction of ideological and moral style of cadres and workers, and adhere to the study of the central group of the party group. Three sessions and one lesson? System, organize special lectures, visit the corridor of clean government, and carry out? Quality service month and style rectification month? And other activities, submit six self-examination and self-correction reports, and comprehensively improve execution, work style and mental outlook. At the same time, take the initiative to absorb outstanding young people from the center into the ranks of party organizations, and further enhance the cohesion of party branches.

Second, the meeting arrangements are smoothly connected, and major official activities are strongly guaranteed.

Emphasize initiative, service and details, take every activity and every link seriously, and complete all logistics tasks with high standards and quality.

First, the logistics support capability of major events is outstanding. Throughout the year, ordinary meetings 1329 times, 37 video and telephone conferences and large meetings 139 times were arranged, which successfully completed the celebration of the fifth anniversary of the establishment of the new district, the fifth tennis match of the Municipal Public Security Bureau and the fourteenth session of the Municipal Public Security Bureau. Internet Society Cup? Logistics support for large-scale activities, etc. It has been fully affirmed by leaders at all levels and all walks of life. This year? May day? At the commendation meeting, the central service class was awarded by the Party Working Committee of the New District? 09- 1 1 advanced collective (team)? Honorary title.

Second, the reception work has established a good external image of the new district. Standardize reception management, adhere to high standards, strict requirements, not exceeding the standard, innovate reception methods, tap the distinctive resources of highlights, provide refined and humanized reception services, and successfully complete reception tasks such as the old leading group of the municipal party Committee, the CPPCC observation group, the first national charity Expo, and the municipal government research conference, which are highly praised by leaders and guests at all levels in provinces and cities. The center has been rated as? Advanced unit of Shenzhen reception system? .

Third, the official reception capacity of government canteens has been greatly improved. Constantly strengthen the official reception function of government canteens, improve supporting facilities, pay close attention to software services, pay close attention to etiquette training, and enhance the external image and internal cultivation. At the same time, the center set up a canteen accountant to supervise the income and expenditure of the canteen, which effectively reduced the reception expenses and promoted the clean and fresh air in the new district, and was affirmed and praised by provincial and municipal leaders many times.

Third, the office environment has been effectively improved and the operation of the organs has remained efficient and orderly.

Insist on ensuring the normal operation of organs as the top priority, strive to improve the office environment, improve the level of catering, expand the service content, constantly improve the service mechanism, improve the service support ability, and create a good office environment and order.

First, the office environment in the new district continued to improve. By transforming offices and renting places, the problem of office space for social work committees, urban management bureaus, financial management bureaus and social security bureaus has been solved. Throughout the year, major and minor repairs were carried out 20 times13 times, quarterly fire safety drills were organized 4 times, self-inspection and rectification work was carried out 10 times, and the power distribution room and kitchen equipment were inspected 96 times. 98 potential safety hazards were found and rectified, and no fire accidents and public health incidents occurred throughout the year. Pay attention to the actual needs of cadres and workers in time, install new stainless steel awnings for bicycles and motorcycles, solve the problems of transformer repair and water leakage in the administrative service hall as soon as possible, complete the greening and beautification of the government compound and the maintenance and rectification of central air conditioning during the fifth anniversary celebration, and create a good working environment.

Second, the dining service in the canteen was well received. Guided by the needs of cadres and workers, new regulations on dining management, complaint handling system and service card management have been formulated to comprehensively strengthen canteen management, insist on holding a special meeting on canteen work every month, and pass the? Peak supply, limit the number of credit cards? And other measures to effectively solve the problem of illegal dining for foreigners; With the introduction of the concept of healthy eating, the dining environment, service quality and catering quality of canteens have been significantly improved, which has been welcomed and praised by cadres and workers.

Third, vehicle management and scheduling are safe and orderly. Always insist? Safety first? Theme: Pay close attention to the driver's professional ethics and safety education, and completely put an end to drunk driving. In the whole year, 587 vehicles were dispatched for official activities, 2,740 vehicles for other tasks, and 4,398 vehicles were driven by drivers, achieving zero traffic accidents. At the same time, strengthen the management of vehicle archives and maintenance, make one vehicle file, clean up, check and publicize vehicle management fund bills every month, and complete green travel tasks and indicators as required, so as to make vehicle dispatching management more standardized and use efficiency further improved.

Fourth, the quality of security services has improved significantly. Vigorously promote professional quality improvement activities, organize team members to the Municipal Bureau of Organ Affairs and the Office of Organ Support, carry out special business training such as emergency reinforcement and gfd, effectively improve the overall quality of the support team, enhance window awareness and service awareness, and greatly improve emergency efficiency. Participated in maintaining stability in 302 batches throughout the year, dispatched security guards 1532 person-times, effectively diverted more than 2,938 people, and ensured? 18th National Congress? During the holding period, the new district office was stable and orderly, which was fully recognized by the municipal and district public security systems. In September this year, the administrative service hall was dedicated? Volkswagen parking lot? Bao 'an Daily, Shenzhen Evening News, Shenzhen News Network and other media have continuously reported on this measure. The image of the security team has been significantly improved, and the security work has won praise and praise from all walks of life.

Four, the socialization operation is more mature, and remarkable progress has been made in making government affairs public.

Solidly promote the socialization project of logistics services, standardize and strengthen the financial management, fixed assets management, material procurement, energy conservation and other work of public institutions, and make great progress.

First, the socialization of logistics services has achieved remarkable results. We will continue to implement the socialized operation mode of logistics services and openly purchase six logistics services from the society. In strict accordance with the bidding procedures, we consulted legal advisers, firmly grasped every work link, coordinated the winning bidder and the original outsourcing service unit throughout the whole process, successfully completed the public bidding for municipal greening, security management, property cleaning and other outsourcing services, successfully solved the problem of new property entering, and realized the seamless handover and smooth transition of outsourcing services. In the year-end satisfaction evaluation, the satisfaction degree of the new district 18 units to the seven logistics services was 99% and 6% respectively, and the socialized operation of services was more mature and the effect was more obvious.

Second, financial management is more standardized, transparent and scientific. Earnestly implement financial accounting and revenue and expenditure, do a good job in the collection of housing provident fund for cadres and workers, live within our means in budgeting and funding arrangements, and strengthen? Three public funds? Management, independent accounting, centralized examination and approval by the central government in the first week of each month, more than 25,650 original vouchers were reviewed, more than 2,850 accounting vouchers were processed, more than 540 bank checks were processed, and the national treasury paid 22 17, which successfully achieved the goal of saving 5% annually and effectively guaranteed the normal operation of funds for important meetings, major events and organs in the new district.

Third, the energy-saving work of public institutions has opened up a new situation. Vigorously promote Guangming New District? Low-carbon government, green office? Construction, strengthen the supervision of key energy-using units and key energy-using parts, carry out energy-saving publicity week activities, experience energy shortage, and stop using air conditioners for one hour. At the same time, the energy-saving renovation work has been rapidly promoted, and the floodlights in the main building and the lights in the office basketball court have been reformed in a pilot way. The energy-saving rate reached 60% and 68% respectively, and the energy-saving transformation achieved remarkable results. Management Committee office building, Guangming office building and Guangming Hospital are the first batch of renovation projects that open procurement services to the public, and energy-saving work is about to enter the stage of full implementation.

Fourth, asset management and material procurement are more standardized. On the one hand, efforts are made to overcome difficulties such as difficult identification of assets, frequent relocation, and sharp increase in the number. , standardize the operation process, put good accounts in and out of the customs, use information management means, comprehensively check and establish a database, and add 870 fixed assets in the whole year, totaling 8429 pieces, all of which are labeled with bar codes, so that the information of accounts, cards and real assets is consistent. On the other hand, for the designated suppliers who purchase sporadically, a special investigation team is set up to optimize the supplier team, make irregular field visits to suppliers, adjust suppliers according to the actual situation, ensure the quality of material procurement and reduce procurement costs.

Fifth, poverty alleviation has been solidly promoted, and the atmosphere of the organs has become more United and harmonious.

Adhere to serving the overall situation, unite people's hearts, care for and help cadres and workers in difficulty, and concentrate on doing practical things for the people in difficulty.

First, give full play to the role of government trade unions as bridges and ties. Earnestly perform the duties of trade unions in government organs, actively serve cadres and workers, and hold Taiji Chuan, 20XX Walking, and? Spring Festival Cup? Basketball games and other activities are deeply loved by cadres and workers. The center was awarded? Advanced unit of mass sports in Shenzhen? Title.

The second is to effectively solve the practical difficulties of the community. Conscientiously implement the decision-making arrangements of the Party Working Committee and Management Committee of the new district to serve the community, and do everything possible to help the community people solve difficulties and problems and organize themselves? Go into the house and visit the people, send warm? During the activity, the leaders of the Party branch went deep into the community and visited the needy people 17, helping Guangming Hukou 1 to solve the employment problem, which was welcomed and praised by the community.

Third, efforts to help the poor have been further intensified. Accelerate the assistance work in Leizhou, visit the central cadres on the spot, formulate assistance programs, and strive to increase the collective economic income of the village. Buy agricultural and seafood such as sweet potatoes, increase the income of local people, and effectively improve production and life.

The achievement of 20XX is the continuation and development of the work in the past five years. In the past five years, faced with the enormous pressure and heavy tasks of logistics work in the new district, we have the courage to emancipate our minds, innovate management, unite and cooperate, and strive to realize the great transformation of logistics in the new district from scratch and from strength to strength. Our team members stress unity, democracy and example, cadres and workers stress the overall situation, implementation and hard work, and service personnel stress responsibility, dedication and silent dedication. They can fight tough battles, are good at fighting tough battles in logistics work, solve one key and difficult problem after another, and make important contributions to the construction and development of the new district.

While summing up the achievements, we also clearly see that there are still some weak links in the work: First, the shortage of office space still exists, and the damage of temporary office space is becoming more and more serious, making maintenance more difficult; Second, the office space is scattered, the number of personnel is increasing, the management and guarantee methods are still relatively extensive, and the administrative cost is still high; Third, the energy-saving work of public institutions has not yet made a breakthrough, and it is necessary to fully supplement personnel strength and accelerate progress, and so on. We must attach great importance to this and take effective measures to solve it in our future work.

extreme

With the rapid economic development in our region, the government has further expanded the functions of office logistics, and the requirements for office logistics support are getting higher and higher. For two years, our bureau has been insisting? Create a learning organization? As an important grasping hand, we should learn to inspire the innovation of ideas, promote the change of work style, improve efficiency, and make the overall work difficult to achieve? Scientific management, socialized service and legal guarantee? , and achieved certain results.

First, promote the construction of learning institutions and constantly improve the overall quality of logistics institutions.

In order to establish a learning organization, our bureau takes the form of learning theory, listening to reports, watching development and talking about experience, closely combining with its own reality and conscientiously implementing it? Three catches? The activity has effectively promoted the change of the work style and ideological concept of the organs.

First, grasp the change of concept and enhance service awareness. According to the traditional concept of logistics, the management of money, goods and cars by the government affairs bureau belongs to the government. Big housekeeper? What are its main responsibilities? Management? As a result, there are more logistics managers and less work, and the logistics work is very passive. We closely follow the reality of institutional logistics reform and development, clarify the orientation and development direction of institutional logistics functions, and propose that service is the bounden duty of logistics departments and the foundation of establishing a bureau; Management is the foundation of success and a means to improve service ability and level. What is our responsibility? Service? , for the purpose of service, plan and implement all the work. We put forward the idea of work? Four words, eight words? Keep in mind a purpose-service, grasp a foundation-management, define a direction-innovation, and adhere to a style-pragmatism. Put forward in the specific work objectives and tasks: first, strengthen service and require employees to be in? Drill? 、? Diligence? 、? On purpose? 、? Excellent? Efforts have been made to change passive service into active service, and the service ability and level have been continuously improved. The satisfaction rate of organs to our services increased by 5 percentage points over the previous year, reaching 85%. The second is to reduce expenditure and increase income while improving services. Strengthen cost management, and all expenditures decreased by 5% year-on-year; Strengthening management, the turnover and profit of subordinate business units increased by more than 10% respectively.

The second is to cultivate quality and enhance the overall image. In the past two years, in accordance with the implementation spirit of establishing a learning organization in the district, at the beginning of each year, the annual activity plan of establishing a learning organization was formulated, the quality of all staff was built, the study and education of employees were strengthened, the ideology and work style were changed, and the political ideology and professional quality of the logistics team were improved by issuing documents, organizing study, on-the-job training and pre-job inspection and education. Did all the staff in our organization department study on the study day? Theory of Three Represents theory? , "China's WTO accession report", the 18th National Congress report and other political theories, held a special lecture on "keeping pace with the times and adhering to the advanced nature of party member", and carried out professional training in electrician, file management and personnel management. At the same time, in view of the characteristics of many posts and personnel in the bureau, middle-level cadres are organized to inspect all posts in the bureau in batches at the same time, to check whether the personnel are on the job and to check the work situation: whether the attitude is enthusiastic and whether the service is in place. And inform the inspection situation, analyze and educate the existing problems. Through study and education, the cadres and workers' thoughts have been improved obviously, their politics has made remarkable progress, their style of work has changed and their discipline has been strengthened.

The third is to grasp the system construction and promote standardized operation. On the basis of grasping the foundation and establishing rules and regulations, our bureau will further improve the system and standardize the procedures, so as to do things according to the rules, procedures and responsibilities, and do a good job in the logistics service management of district-level organs with high quality and efficiency. Formulated the "Appraisal and Reward Opinions on Saving Expenditure and Generating Income", decomposed the objectives of saving expenditure and generating income, and defined the tasks and responsibilities of saving expenditure and generating income, as well as the contents and standards of assessment by various departments. Revised the Economic Responsibility Assessment Method of Wujin Hotel and Xinyuan Hotel and the Assessment and Reward Method of Government Shopping Mall, linked the bonuses of hotels and shopping malls with quantitative economic indicators, and established the concept of giving priority to benefits. The revision of "Regulations on Warehouse Management" further standardized the procedures for goods entering and leaving the warehouse and warehouse management. It has also formulated systems such as the Measures for the Administration of Telephone Fees and the Supplementary Provisions on Outpatient Reimbursement. At the same time, adhere to the implementation and implementation of the previously formulated system. Adhere to the "post responsibility system", clarify the post responsibility, and ensure that everything is managed and implemented; Adhere to the "service commitment system", clarify logistics management and service requirements, and improve work quality; Adhere to the "first inquiry responsibility system", optimize the service environment, and facilitate the masses to handle affairs.

Two, promote the construction of learning institutions, and constantly innovate the logistics work ideas.

? Innovation is the soul of a nation's progress, the inexhaustible motive force of a country's prosperity and development, and the source of a political party's eternal youth? . How to keep pace with the times and improve logistics services in our organs lies in innovation, which is the driving force for development. In the process of establishing a learning organization, our bureau constantly explores new working ideas. Focusing on the key points of work, we will actively focus on service windows such as canteen, greening and VIP reception hall. Some innovation? , extended to grasp the logistics service team? Line innovation? So as to comprehensively improve the service quality and satisfaction rate? Facing innovation? .

We set up a canteen. Can't you? Only an economic account, not a political account? Do everything possible to make government officials and workers eat well and eat satisfactorily, and change the blindness of the past? Home? Under the guidance of this concept, government canteens carefully prepare menus every week to ensure the reasonable collocation of dishes and reduce the price of dishes. The price of meat dishes has dropped from 3 yuan to 2, 2 yuan, and vegetables from 0, 8 yuan to 0, 6 yuan. At the same time, the investment in hardware facilities in the dining hall was increased, tablecloths and snack plates were replaced, facial tissues and toothpicks were added to the dining table, and dining room screens were installed. In terms of greening management, under our own management, we undertook the greening of the administrative center near13. Under our careful maintenance and management, the tall fescue lawn planted for seven years has withstood the test of continuous high temperature and climate this year, and it is still lush (the average life span of tall fescue is 5-6 years, and all the tall fescue lawns built at high temperature this year have died), which even experts from Jurong Agricultural School said is not easy. Because the lawn ground is uneven, which affects the greening effect, we learn from the good practice of spreading yellow sand on the lawn in Shanghai and other places, and spread yellow sand with a thickness of about 3, 5 cm * * * 30,000 tons on the lawn to make the lawn more flat and beautiful; In view of the lack of a single green tone in the administrative center, referring to the flower planting method of Kunming World Expo Park, we planted flowers around the square in front of Building 1 and the flag altar. In order to constantly change the color block shape of flowers and achieve better visual effects, we actively explore, from the initial inexperienced monotonous tone to the ever-changing complex geometric shapes created by computers.

In view of the outdated facilities in the government VIP reception hall, we put our work ahead of the leadership's proposal. On the basis of visiting and studying the layout of the VIP reception hall of Shanghai International Conference Center, the VIP reception hall of the district government was carefully transformed, and the VIP toilet and the toilet on the second floor were transformed according to the standards of the four major hotels, which enhanced the image of the government and was recognized by the district leaders.

In the construction of logistics service team, we launched a post skill competition in the Equipment Department. The three teams of water, electricity and heating in the equipment department, combined with their daily work and post characteristics, conducted skill operation competition and business theory examination respectively, and linked the competition results with the year-end bonus distribution of employees and the future technical grade evaluation and employment, which produced positive results and caused great repercussions, and the mental outlook of employees improved obviously. First, the atmosphere of attaching importance to learning and studying technology has become more intense. Many employees obviously feel that their basic skills are not solid. A sense of crisis arises spontaneously; Some employees have changed in the past? I'm afraid of being heavy. I can mix if I can. In a negative state, take the initiative to consult comrades with good skills and actively strengthen technical thinking and practice. Second, active participation and strong service skills. At the same time, carry out quality service activities, enhance employees' awareness of active service, actively change passive service into active service, and improve service quality.

Three, promote the construction of learning institutions, and constantly improve the ability of logistics services.

Our bureau follows? Serve the leaders, the organs and the staff of the organs? Requirements, starting from the key and difficult points that leaders, organs, cadres and workers are most concerned about, overcome difficulties, do more practical things, and strive to do practical things well. Specifically, the dining area for district leaders was opened on the second floor of Xinyuan Hotel, which better guaranteed the lunch of district leaders. Are you online? Sars? Take the administrative center to prevent it during the period? Sars? , to ensure safety, strict disinfection of food, tableware, restaurants and office buildings; Clean and disinfect the fresh air fans and air filters on all floors of the building; Disinfect the government shuttle bus twice a day. A large electronic display screen of the administrative center was installed to strengthen management and provide services for government departments to release information and slogans. Coordinated and completed the blind spot project of China Unicom customer's mobile phone signal coverage in the administrative center. Some government shuttle bus routes have been adjusted to solve the commuting problem of government workers living in Hutang area. Install the building number plate and the distribution map of each unit in a prominent position on the external wall of each office building in the administrative center, so as to facilitate the grassroots to handle affairs in the office. Set up a car wash in the administrative center to provide car wash services for the organs. The fire-fighting facilities in the administrative center have been systematically replaced and reformed, and passed the standard acceptance, thus ensuring fire safety more effectively. The implementation of pipe network transformation in Xianbei New Village will solve the long-standing problems of old water pipe network, large pipe loss and high water fee, and relieve the worries of government workers living in Xianbei New Village.

Due to the leadership's attention and solid measures, our bureau has achieved good results in creating a learning organization. This year, our bureau will be guided by the spirit of the 18th CPC National Congress and focus on the economic construction and social development of the whole region. First, we must ensure, second, we must strive for, and third, we must implement? Overall work objectives, in-depth activities to create a learning organization, mainly take and implement the following four measures:

First, pay attention to study and improve comprehensive quality.

1, grasp the study of political theory. In order to make learning a mere formality and achieve results, we should start with the study ledger and adopt? Check, look and ask? Ways to ensure that learning is truly implemented.

2. Grasp the learning of business knowledge. All departments should implement written test and operation skill competition according to the characteristics of departments and posts.

3. Grasp the study of rules and regulations. The perfect rules and regulations are compiled into a book by the office and distributed to each employee. By strengthening institutional learning, the work is more standardized and the work discipline is further strengthened.

Second, seriously implement it? Diligence, honesty and three services? Activities. Continue to develop further? Diligence, honesty and three services? Activities, set up a leading group, formulate a solid and effective implementation plan, fully implement the responsibility system for building a clean and honest party style, build a clean logistics cadre team, and better establish a new image of government logistics.

Third, adapt to the times and change ideas. On the basis of continuously strengthening the awareness of service guarantee for all staff, our bureau will focus on establishing five concepts:

1, the concept of cost saving and cost lump sum. First of all, in the administrative department, the green maintenance funds are contracted.

2. The concept of paid use and the implementation of charges. The use of water, electricity and electronic display screens in the administrative center of Beicun Dormitory in the county is charged.

3. The concept of service work should keep up with the requirements of the times. With the rapid development of social economy and the improvement of living standards of government functionaries, the expectations of government functionaries for logistics services are constantly increasing, and logistics services must keep up with the requirements of the times and do all kinds of services with higher standards. For example, in health work, further improve the level (implement property management), update the display screen of government canteens, and install air conditioners and telephones in collective dormitories.

4. Pursuing the idea of perfection.

5. Establish the concept of modern enterprise management system.

Fourth, improve management and strictly implement the system.

1, XX annual work appraisal system shall be implemented. According to the good suggestions and golden ideas of various departments, formulate more perfect and reasonable annual assessment opinions of XX, and carry out the assessment in strict accordance with the assessment opinions.

2, explore the implementation of tool consumption quota system. On the basis of implementing the accounting system of material requisition, this paper probes into the implementation of the quota system of tool consumption.

3. Strictly implement the system of step-by-step examination and approval of leave applications.

4. Strictly implement the examination and approval system for construction of foreign personnel.

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