The most serious problem that every catering enterprise faces is the problem of people. Employees are the most important and creative in catering enterprises? Resources? Their contribution sustains the success or failure of catering enterprises. The following are some catering staff management methods, welcome your reference!
First, don't boss around employees.
Some managers make it very casual to arouse employees and often yell at employees. They treat employees with the same concept as nannies. So what will employees think in their hearts? They must be full of dissatisfaction and feel humiliated, which leads to resistance to managers. Then how can they put 100% of their energy into their work? So-called? Love me, love my dog? If employees have a negative attitude towards managers, how can they work hard to complete the work assigned by their superiors?
Second, the more polite, the better.
When you give a work plan to employees, please don't use the tone of giving orders. Sincere tone is your best choice. For excellent works, a word? Thank you? It won't cost you anything, but you can get rich returns. In this regard, our general manager Zhu has set the best example for us, which is obvious to all.
Thirdly, I want to thank the staff for their suggestions.
When you listen to employees' suggestions, you should concentrate on making sure that you really understand what they are saying and make them feel respected and valued. Never reject an employee's suggestion immediately? Even if you think this proposal is worthless.
When you refuse an employee's suggestion, you must make it clear and use euphemism. And thank him for his advice.
Fourth, treat employees equally.
In management, don't be influenced by personal feelings and other relationships; Don't compare an employee with another employee in front of him; Don't separate tasks from benefits.
Verb (abbreviation for verb) listens to the voice of employees.
In daily work, paying attention to the voice of employees is the most effective way to respect employees, unite employees and mobilize their enthusiasm for work, and it is also a very wise way for successful managers.
In fact, due to the limitation of knowledge and one-sidedness of views, one will ignore many specific problems. In some cases, you may not notice them, but it may have a far-reaching impact on practical work. Only by widely listening to the opinions and opinions of employees and carefully analyzing them can we avoid mistakes caused by omissions in our work.
For employees who make mistakes, a good catering manager will listen to them, not just blame them, but give them an opportunity to explain, so that they will feel that you respect him very much, and it will be much more convenient for you to deal with problems, and employees will accept them wholeheartedly.
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