I've met the compulsive consumption of "Lucky" fruit bowls.

In some developed cities, there are definitely not a few restaurants with crowded doors and endless customers, which also shows that the catering industry is prospering, bringing convenience, satisfaction and enjoyment to the public and gathering a lot of wealth for the society. However, everything has two sides, and we can't ignore those worrying situations.

11. What should I do if I find a sick guest during the meal:

(1) Don't move the guest without authorization

(2) Inform the superior quickly

(3) Get the consent of relatives and call 121 emergency number immediately

(4) Try to avoid disturbing other dining guests in the restaurant

(5) Know about the nearby hospitals.

12. What should I do if the disabled customers come to the restaurant for dinner?

(1) Arrange the table in an inconspicuous place or near the gate of the restaurant

(2) Never cast strange eyes

(3) Provide convenience for the guests at any time

(4) Ask actively and try to meet the requirements of the guests

13. What to do:

(1) Make an accurate judgment

(2) If the guest drinks too much, suggest him to drink some non-alcoholic drinks

(3) Offer to serve him with a small towel or tea

(4) Ask the superior for help if he is uncertain

(5) Pay more attention to the drunk guests and be careful.

14. What should the waiter do if he spills soup on the guests during the service?

(1) The waiter should first put the dishes in his hand on the service table

(2) Apologize to the guests

(3) Find a clean wet towel to wipe the guests

(4) The situation is serious. What to do:

(1) First, express sincere apologies to the guests

(2) Replace the guests immediately

(3) Report to the superior, and the restaurant manager can apologize to the guests

(4) If the guests make unreasonable demands, we should be flexible, pay attention to language art, and try our best to satisfy

(5) Try not to let the hotel suffer more losses as much as possible. This makes the guests feel good, even if they want to evade the account, they are embarrassed.

(2) The guest has already walked to the bar, so please tell the guest that the bar is over there.

17. What should I do if I knocked over the guest's food during the operation?

(1) I sincerely apologize to the guest: "I'm really sorry, I made a mistake and knocked over the your food.

(2) Bill and place an order quickly

(3) Apologize to the guest before serving, and ask the guest to forgive

(4) Report to the superior

18. What should I do if the guest damages the tableware during the meal:

(1) Don't scold or reprimand the guest

(2) Make up the clean tableware for the guest immediately < Compensation according to hotel regulations

(5) Report to the relevant departments for assistance when necessary

19. What should I do if the guest asks for a toast?

(1) Explain to the guest politely: "I'm sorry, it's very kind of you, but our hotel has regulations that you can't drink during office hours."

(2) Avoid consciously

(3) If the guest keeps pestering you, you can ask the superior for help

11. What should I do when the guest speaks impolite language:

(1) Don't argue with the guest

(2) Seriously and generously say to the guest, "I'm sorry, sir, did I do something wrong to annoy you?" I will accept and correct it with an open mind.

11. What should I do when a guest tips:

(1) Decline politely and thank the guest for his kindness.

(2) Accept it if you can't refuse, but report to your superior

12. What should I do?

(1) Greet the guest actively.

(? It is agreed that the dish will be delivered by the food delivery staff

(4) If the food has been moved, politely say to the guests, "It's my fault to serve the wrong food. What do you think of the taste of the food? What should I do if there is a dispute between the guests?"

13. (1) Explain and say hello to both parties patiently. (2). What to do:

(1) First learn to suffer indignities

(2) Be patient

(3) Use your language skills and service attitude to influence guests

(4) Never quibble with guests to make them feel embarrassed

15. What should I do when the restaurant is full and there are many guests waiting for meals?

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(3) greet the guests at the right time

(4) arrange the guests in the order of waiting for meals

16. What should I do if the guests are not satisfied with the reservation:

(1) Adjust the table in time when allowed

(2) If it is impossible to adjust the table, please patiently persuade the guests to sit down, eat some fruit and drink some water first

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