A, book a room

Booker: Hello! XXXX Hotel, Reservation Office. May I help you?

guest: I'm calling from Paris, and I'd like to book a room in your hotel.

what kind of room would you like, sir? We have single rooms, double rooms, suites and so on.

a suite.

when do you want this room?

guest: from October 5, one ***3 days.

clerk: yes, sir. Just a moment, please. I'll check your reservation for those days. Thank you for waiting. Your room has been booked. Do you need breakfast?

guest: sure.

clerk: may I have your name, please?

guest: George? Brown.

clerk: Mr. brown, would you please leave your phone number?

ok, it's 11331-321-2345

Mr. brown, let me confirm your reservation. You have reserved a suite for three nights from October 15 to 17, and your phone number is 11331-321-2345. Right?

guest: yes, thank you.

you're welcome. We look forward to serving you.

B, check in

Clerk: Good afternoon. Welcome to New Century Mingdu Hotel. Can I help you? Sir?

guest: yes, I want to check in.

Certainly, sir. May I have your name, please?

guest: George? Brown.

do you have a reservation? Mr. Brown?

guest: yes.

just a moment, please. I'll check the reservation ... thank you for waiting, Mr. brown. You reserved a suite for ***3 nights. Would you please fill out the registration form?

guest: ok, thank you.

clerk: how will you pay?

by credit card.

clerk: may I make a copy of your credit card? Thank you, Mr. Brown. Your room is on the 37th floor. The room number is 3716. Just a moment, please. The bellboy will show you to your room. I hope you enjoy your stay.

C Check the luggage

Guest: I'd like to deposit these things with you.

Bellman: Certainly, sir. How many pieces are there?

guest: one * * * has five pieces.

do you have anything valuable or fragile in your luggage?

guest: no.

thank you.

what time do you close here?

our luggage storage office is open until 9 pm. Here is your luggage tag.

guest: thank you. goodbye.

clerk: goodbye.

D Business Center

Clerk: Good morning, Business Center. Can I help you?

guest: good morning, this is Harry in room 3914. Bilang, can I ask about the service?

Certainly, Mr. Birang. We have many facilities to provide secretarial services for business guests.

guest: I want to print some documents now, and I hope to finish them before 3 o'clock today.

Clerk: * * * How many pages are there?

about 21 pages.

it's a bit difficult, but we'll try our best, Mr. Birang.

guest: ok, I hope it's finished.