Since they are all homogenized products, the customer experience should be more able to determine the market share, the service is up a very critical role.
We all know that there is a hot pot in the hot pot industry, the same hot pot, but the bottom of the sea will be the ultimate service.
We have been to the bottom of the sea know, because business is too hot, many times need to wait for the number. Waiting for the process of Haidilao will provide a variety of free fruits, snacks, drinks for people to enjoy, to provide manicure, shoe shine and other services, as well as children's play area for children to play. The humanized service makes every customer spend the waiting time comfortably. Hot towels, cell phone bags, eyeglass cloths, and even radiation-proof aprons are thoughtfully delivered before meals. Even when you go to the toilet, there will be someone to switch the faucet for you, so you can say that everything is fine.
If all this is not surprising, then the Internet circulated a variety of dazzling service to highlight its extreme. One netizen said that when she was ignored by a friend during a meal, the waiter would patiently chat with her for close to two hours. Someone's knee scratched a red mark, the waiter brought alcohol, cotton swabs and band-aids, squat down to help him deal with. Someone coughs a few times on the way to dinner, the waiter immediately and thoughtfully brings ginger cola and pumpkin porridge. What's more, some places can also provide game coaching services.
Haidilao-style service only you can not think of, no it can not do. It has successfully hit the reputation, quickly and repeatedly won most of the market share. And those who do not pay attention to the service restaurant has become more and more difficult to survive, even if their dishes are very good.
Nowadays, the cell phone market is getting more and more complicated, we have witnessed a lot of companies from the glory to the demise, but also seen a lot of companies rise up and quickly seize the market.
The oppo cell phone was favored by many consumers as soon as it was introduced, "Charge for five minutes, talk for two hours." "Before and after 20 million, take pictures more clearly." The advertising slogan has long been y rooted in people's hearts. In this era of Apple and Huawei's domination, oppo cell phone has occupied a place in the market with its photo function and flash charging function.
Huawei cell phone has been focusing on quality because of Apple's hegemony in front of it, and now it is more and more threatening to Apple's position, especially in this year's upcoming 5G cell phone, and the 5G function is characterized by better signals and faster speeds. I believe that the 5G function can push Huawei to a new high position in history, and more for the country to win the glory.
The competition for homogenized products spells a different quality of customer experience: different quality of service and different quality of features. Many companies want to improve the quality, innovative features, but suffer from a lack of innovation, in fact, many times still do not open the vision, not enough cognition, self-limitation. We should "tear down the walls in our thinking" as Mr. Classical said, in order to find a breakthrough for ourselves. Of course, if you really can not innovate, then the service will be the ultimate humanization, you extreme, the market can really belong to you.