common polite expressions in service

common polite expressions in service. Politeness is the embodiment of a person's quality, and the service industry needs politeness more. Some common polite expressions in services can make guests feel like spring breeze. I have collected and sorted out the information about common polite expressions in service for you. Let's take a look. The common polite expressions in service are 1

① "Welcome", "Welcome" and "Hello", which are used by the welcoming staff when guests come to the restaurant.

② "thank you" and "thank you" are used when guests bring convenience to the waiter's work.

(3) "Please wait a moment" or "Please wait a moment" is used to say that you can't provide service to the guests immediately, in a serious and responsible manner.

(4) "Excuse me" or "Excuse me, excuse me", which is used to apologize for disturbing or causing inconvenience to guests.

⑤ "I have kept you waiting", and I apologize to the waiting guests with enthusiasm.

⑥ "I'm sorry" or "I'm terribly sorry", which is used to say in good faith and courtesy for disturbing or causing inconvenience to the guests.

⑦ "Goodbye", "Take your time" and "Welcome to visit next time" are used to say warmly and sincerely when guests leave.

Extended information:

Greetings

generally do not emphasize the specific content, but only show a courtesy. It is usually concise and clear in use, and is not bound by occasions. No matter on any occasion, you should not omit greetings when meeting people. At the same time, no matter who greets you in any way, you should give a corresponding reply and don't ignore it.

In communication with people, common greetings mainly include "Hello", "Good morning", "Good afternoon" and "Good evening". When greeting foreigners, it's best to use international greetings. For example, how to use English? (Hello) Wait.

Welcome language

is an indispensable polite language when receiving visiting guests. For example, "Welcome", "Welcome everyone", "Nice to meet you" and so on.

Apologize

In daily communication, people sometimes inevitably influence or disturb others for some reason, especially when they are rude, fail to keep an appointment, excuse themselves and miss, they should apologize to each other promptly, actively and sincerely.

common apologies include "I'm sorry", "please forgive me", "I'm sorry", "rude", "sorry to have kept you waiting" and so on.

when you are embarrassed to apologize in person, you can also express it by phone, SMS and other means. Common polite expressions in service 2

The most common polite expressions in the service industry are hello, thank you, sorry, please wait a moment, please go, welcome to visit again, please take your belongings with you, and so on.

smile, smile service

No, don't neglect guests, don't say no in service

Three lightness, light walking, light operation, light speaking

Five diligence, heart diligence, hand diligence, foot diligence, eye diligence, mouth diligence

Five tones, greeting sound, thank you sound, apology sound, answer sound.

third, preparation means that the waiter makes preparations for all the work in advance.

fourth, attention means that the waiter attaches great importance to the tasks assigned by the leader, no matter how big or small, and completes them seriously.

5. Delicate, observant, inquiring about the needs of the guests, providing services in time, and having a sense of foresight, we can make the guests feel more cordial before they ask for it.

VI. Creation: The key to creating a warm atmosphere for guests is service.

7. Sincere and hospitable, every employee should invite the guests to come again from the heart and through appropriate language to leave a deep impression on the guests.

enter the private room service process, knock at the door before entering the room, make a humble voice, greet, and half-kneel on the goods, introduce the name and price of the goods, please enjoy your meal, and introduce yourself as a waiter in this private room.

The waiters should be qualified (dedicated, happy and diligent), professional, meticulous, diligent and down-to-earth team spirit

All employees must abide by

1. Complete all work accurately and in time according to the operating rules of this place.

second, employees must unconditionally obey the arrangement of their superiors in class. If they have different opinions, they can find the leaders to respond after work. If they have any opinions about the disobedience of the leadership arrangement, they can directly report them to the boss afterwards.

3. Work hard, be hospitable, speak kindly, be modest and prudent, and behave steadily

4. Listen calmly to customers' complaints and criticisms. Under no circumstances should you argue with customers, and inform your immediate supervisor in time if you can't solve them.

5. Employees should observe the working hours and make good preparations in advance. They are not allowed to leave their posts without leave or leave early during working hours, and the next employee is not allowed to leave his post when the shift is over.

6. Employees are not allowed to visit friends during working hours, and they are not allowed to answer personal calls when they go to work without permission.

7. It is forbidden to leave your post at work, gather people to chat, eat snacks, smoke, and do nothing unrelated to work.

8. Treat guests warmly, enter the private room for semi-kneeling service, and use polite language to achieve five voices, three lightness and four diligence.

IX. If you pick up the items left by the guests in the place, you should immediately turn them over to the bar, and the bar should make a record. If you don't turn in the items you find, you will report the theft to the public security department, and you will be dismissed without pay when you are detained by the public security organs during your employment.

X. gfd, keep the work clothes clean, and the male employees' hair is not beyond the ears and collars. Shoes, unified as black leather shoes and dark socks, are forbidden to wear slippers in the place.

Xi. Don't pick your nose, pick your teeth, scratch your ears or make a loud noise in front of the public and guests during working hours.

XII. Turn off the lighting and exhaust the room after business, and turn off all electrical equipment in the private room after business.

employment system

The probation period for newcomers is 15 days. If they can't adapt to the work in the workplace within 7 days, they will resign without pay during the probation period. If they resign after the probation period, they must submit their resignation in writing one month in advance.

in case of violation of regulations during work, which has an impact on this place, if the circumstances are serious, you will be dismissed without pay, and the losses caused to the place in the place due to your own reasons should be compensated according to the price.

managing vertical leadership

1. Obey and respect the leadership in class, and you can respect and disobey the leadership after work.

second, employees have the spirit: self-dedication, master consciousness, studious and enterprising, mutual assistance and cooperation

third, it is the only purpose to provide diversified services to our guests with warm, thoughtful and meticulous services. I hope everyone can take it seriously and become an excellent staff member.