First of all, warm and polite opening remarks

The first greeting after connecting the phone is very important. A warm and polite greeting will make customers feel good, so they are more willing to listen to the next promotion. "Hello, I am the sales representative of the company. I am very happy to have the opportunity to talk to you today. "

Second, the problem investigation and demand analysis

1. Before introducing products or services to customers, it is necessary to understand their needs and pain points. Understand the specific needs of customers by asking questions and listening to their answers.

2. Then recommend corresponding products or services according to customers' needs. "What brand of mobile phone are you using now? Have you encountered any use problems recently? "

Three. Introduction of features and advantages of products or services

1. When introducing a product or service, it is necessary to show its characteristics and advantages to customers. This can be achieved by comparing the characteristics and prices of similar products or services in the market.

2. Develop specific marketing strategies for customers. "Our products have longer battery life, higher pixels and more affordable prices than the mainstream products on the market at present."

Fourth, answer customers' doubts and questions.

Customers may have all kinds of doubts and doubts in the process of accepting sales promotion. At this time, we need to be prepared to solve the customer's problems in a targeted manner. "The quality of our products is guaranteed and meets the national standards, and we support the return service."

Verb (abbreviation for verb) respects the customer's decision

1. During the promotion process, customers may express their disinterest or need to reconsider at any time. As sales representatives, we need to respect customers' decisions, express our gratitude and trust to them, and leave contact information for future follow-up.

Thank you very much for taking the time to introduce our products. If you have more interest and questions about our products or services in the future, you can leave your contact information and we will follow up as soon as possible.