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How to carry out hotel management?
Part I: Administrative Management System

A regular meeting management system

In order to do a good job in the daily work layout and summarize, correct errors occurring in the work in a timely manner, promote the cooperation of the ministries to strengthen the inspection and improve the quality of service, the establishment of a regular meeting system is as follows:

Weekly manager's regular meeting management

Purpose: to strengthen the weekly manager's meeting to enhance the The efficiency of the meeting.

Article one. The regular meeting of departmental leaders and cadres is scheduled to be held once a week on Fridays, presided over by the general manager, assistant general manager

manager, the director level personnel of each department to participate.

Article II. The main contents of the meeting are:

a. The general manager conveys the relevant documents of the group company and the spirit of the meeting of the general manager's office of the hotel.

b. Each department head to report the week's work, as well as the need to bring the general manager or other departments to coordinate and solve the problem.

c. The general manager evaluates the work of each department in this week, puts forward the main points of the next week's work, and arranges and arranges.

d. Other issues that need to be resolved.

Article III. Regular meeting participants should speak freely at the meeting to hold their own views, allowing different views and reservations

opinions, but the meeting once the formation of the resolution, regardless of personal agreement or not, should be conscientiously carried out.

Article IV. Strictly abide by the meeting discipline, keep the meeting secret, in the meeting decision-making is not officially announced before, shall not

private leakage of the meeting content, affect the implementation of the resolution.

Regular departmental meeting management

Article I. Regular departmental meetings are held daily at 8:00 a.m. on time.

Article II. Regular meetings are held 1-2 times daily.

Article III. The department foreman and team leader have the right to hold additional temporary meetings to set up key member reception work according to the work needs.

Article IV. The contents and procedures of regular departmental meetings

a. Checking attendance and on duty situation.

b. Check the appearance and working spirit.

c. Check the service and production, sales should have the skills and knowledge of the situation: such as menus, wine lists, staple food list familiar

the situation; job responsibility, service procedures, precautions and so on.

d. Summarize the work of the previous day, put forward problems and corrections, praise and criticism.

e. Arrange the work of the day.

(1) Customer report and analysis.

(2) Staff division of labor and emergency adjustments.

(3) Notes and work priorities.

f. Recitation of corporate philosophy.

II. Attendance management system

Article I. Attendance Record

1. Each department implements roll-call attendance, and at the end of the month, the head of the department will submit the attendance sheet to the Finance Department, and the person in charge of playing attendance shall not show favoritism or malpractice.

2. The attendance sheet is an important basis for the Finance Department to set the employee's salary.

Article II. Attendance Categories

1. Tardiness: Anyone who fails to arrive at work for 5-30 minutes beyond the start time is considered tardy and will be fined 5-30 dollars.

2. Early departure: Anyone who leaves his/her workstation 5-30 minutes earlier than the starting time without asking for leave from the supervisor will be considered as early departure and will be deducted 5-30 RMB.

3. Absenteeism: Anyone who is in one of the following situations is treated as absenteeism.

(1) late, early departure, a time of more than 30 minutes or the day late, early departure time accumulated more than 30 minutes, according to the cumulative absence of two times the time of treatment. More than 2 hours are treated as one day of absence.

(2) Those who do not produce a certificate of vacation or leave of absence will be counted as absent from work according to the actual number of days.

Those who take unauthorized leave and do not return to the workplace after the deadline will be counted as absent from work according to the actual number of days.

(3) Those who do not obey the arrangement of shift and shift transfer and force to take leave freely shall be counted as absenteeism according to the actual number of days.

(4) Those who take leave without approval and leave the workplace without authorization shall be counted as absenteeism according to the actual number of days.

(5) Those who do not obey the work arrangement and mobilize without arriving at the post shall be counted as absenteeism according to the actual number of days.

(6) Those who leave the post without leave will be counted according to the actual number of days.

(7) Absenteeism takes the form of three times the fine.

4. Leave of Absence

Employees who take leave of absence for business reasons should fill out a leave slip in advance. The leave of absence is without pay.

Permission to take leave:

(1) Employees who take leave between 8:00-17:00 are paid on an hourly basis (e.g., to go out on errands,

to go home, etc.).

(2) Leave of absence up to 2 days will be approved by the department head.

(3) Leave of absence of 3 days (including 3 days) or more by the department head signed by the general manager for approval.

(4) Management personnel leave of absence shall be submitted to the general manager for approval.

Three, office supplies management

Purpose: In order to protect the normal conduct of the company's work, standardize the management and control of the procurement and use of office supplies, office supplies management methods are developed as follows:

Article 1. The scope of office supplies

1. Issued on schedule category: manuscript paperback, pen, notepad, glue, curved pins, pins, staples, etc..

2. According to the required plan: printer toner, ink cartridges, folders, file folders, printing station, printing station oil, staplers, batteries, calculators, copy paper, floppy disks, check clips and so on.

3. Centralized management of the use of categories: office equipment supplies.

Article II. Purchase of office supplies

According to the application of each department, the treasury combined with the use of office supplies, the custodian of the requisition form, to the accountant in charge of the audit, to the general manager for approval.

Article III. Distribution of office supplies

1. Employees are issued 1 ballpoint pen per person when they join the company, and the refills are exchanged for new ones.

2. Each department is issued 1 original manuscript paper per month.

3. Each department head is issued 1 notepad for half a year, and employees are issued 1 notepad for 3 months.

4. Glue and staples, bobbins, pins, etc. are collected as needed and not wasted.

5. Printing paper, ink cartridges, toner, etc. for office use should be used sparingly and received as needed.

Four, the staff issued personal belongings management regulations

Article I. The company according to the different positions of employees, issued to different positions of the uniform.

Article II. The company provides luggage, cutlery and other daily necessities for employees who need them for their positions.

Article three. All employees working in the company are issued with employee number plates and Employee Handbook.

Article IV. Employees shall each pay a deposit of 500 yuan for clothing and luggage, which shall be deducted from their salary every month.

Article V. Employees leaving the city shall fill in the exit slip and hand in all personal collaterals before leaving the city.

Article VI. Employees must leave the city must be cleaned clothing, bedding, etc. back to the warehouse.

Fifth, the staff cafeteria meal management system

Article I. Employees must eat in the staff cafeteria

Article I. Employees must eat in the staff cafeteria. Employees must eat in the staff cafeteria, is strictly prohibited in the dormitory, corridors, offices and other places to eat, violation of a fine of 20 yuan.

Article II. Cafeteria operation room, in addition to the cafeteria staff, other idle personnel are not allowed to enter at will, violation of 1 fine of 20 yuan.

Third. Meals should be lined up to fight, no crowding, jostling and loud noises, so as to eat how much to fight, to prevent waste.

Article IV. Employees dining, pay attention to maintain indoor hygiene, do not spit, are not allowed to throw dirt, smoking is strictly prohibited in the cafeteria.

Article 5. Dining staff to develop the habit of caring for public property, are not allowed to damage tableware, tables and chairs, damage to be compensated at the original price.

Article VI. If the phenomenon of pouring rice once found a fine of 50 yuan.

Six, staff dormitory management system

Article 1. The staff dormitory is a resting place for the staff, must keep the environment clean.

The second. Employees implement rotating duty, daily cleaning of the staff dormitory.

Article three. No loud noise is allowed in the staff dormitory, and violators will be fined 20 yuan.

Fourth. No high-power electrical appliances, and electric stoves shall not be used in the staff dormitory.

Article V. Strictly prohibited in the dormitory scribbling, scribbling and nailing, violators are fined 20 yuan.

Article VI. It is strictly prohibited to gamble and drink in the dormitory, once found depending on the severity of the fine of 50-200 yuan.

Article VII. Controlled knives are not allowed to be hidden in the dormitory, once found will be fined or expelled.

Article 8. Male and female employees are not allowed to mix, once found, will be dismissed.

Article IX. Without the consent of others shall not rummage through other people's belongings, violators shall be fined 20-50 yuan.

Article 10. Do not damage the spare parts in the dormitory, violators will be compensated according to the price.

Article 11. Failure to clean up hygiene on duty will result in a fine of 20 yuan.

Seven, staff bathing management regulations

Article 1. Employee shower time is every Wednesday in the shower room of the recreation department.

Article II. The specific time of showering is notified in detail according to the time of business.

Article III. Employees bring their own bath products to the shower.

Article IV. Employee bath after the end of the *** with the bathroom sanitation clean up.

Eight, on the use of walkie-talkies

Article 1. Walkie-talkie as a hotel office communication tools, only in the workplace use.

The second. Walkie-talkie is only allowed to be used in the process of hospitality services, and cannot be used for personal contact.

Third. Walkie-talkies must be used with an earpiece and the volume must be minimized.

Article four. Walkie-talkies must be kept in a safe place to ensure that they work well.

Article five. In the handover of work, the walkie-talkie and headset must be handed over to the warehouse.

Article VI. If the walkie-talkie is broken or lost due to personal reasons, the user will pay for it according to the price.

Part II: Financial Management System

Purpose:To strengthen financial management, effectively control the use of funds, reduce company expenses and save costs.

I. Financial borrowing and write-off management methods

Article I. Borrowers should first fill out a loan voucher to specify the purpose of the loan, signed by the department head, the head of

Accounting Audit, General Manager Sun for approval and signature, to the Ministry of Finance to receive funds.

The second. After the expenses are incurred, hold the reimbursement receipt to the financial report.

Third. Reimbursement tickets should provide legal reimbursement documents (except for special circumstances).

Article IV. Provide sporadic multiple small documents, you need to paste the multiple documents on a blank paper in a stepwise manner,

and conclude the amount of the total, and if you need to be warehoused, you need to attach the receipt of warehousing.

Article V. Reimbursement always use carbon pen, write the date of reimbursement and attach the signature of the approver, Mr. Sun.

Article VI. The Finance Department shall re-examine the reimbursement form and confirm that the amount and the approver's signature are correct before payment

and affix the paid seal.

Article VII. Borrowers for business borrowing, in line with the principle of borrowing on the day when the daily newspaper, special circumstances must be

borrowed within three days of the write-off.

Two, accounting management

Article 1. Accounting is based on the accrual system, using the debit and credit method.

Article II. The accounting year adopts the calendar year system, starting from January 1 to December 31 of each year of the Gregorian calendar as an accounting year.

Article 3. The monetary unit of the accounts shall be the Renminbi (RMB). Vouchers, books of accounts and statements shall be in Chinese.

Article 4. Accounting entries implement the industry accounting system formulated by the state and are formulated with the specific conditions of our company.

Article V. Accounting vouchers. The use of homemade original vouchers and foreign original vouchers of two kinds.

(1) homemade original vouchers refer to: incoming bills, outgoing bills, travel expense reimbursement, expense certificate,

requisitions, receipts, borrowing slips and so on.

(2) foreign original documents refer to: our unit and other units or individuals in business, labor relations by the other party to the unit's vouchers, invoices, receipts and so on.

(3) The period of custody of accounting documents is fifteen years.

Article VI. Accounting statements shall be filled out and declared in a timely manner in accordance with the requirements of the finance and taxation departments and the Finance Department of the Group Headquarter.

Three, cost accounting management methods

Article 1. The calculation of operating costs shall be based on the direct costs incurred in each business activity, such as materials, materials, packaging costs at the time of purchase, transportation and miscellaneous charges, taxes, etc. shall be added to the cost of the raw materials, materials, the cost of the purchase price.

Article II. The value of the wastage expected to occur in the processing and manufacturing of various food products shall also be added to the cost of the products in the case of food materials of the restaurant.

Article III. The transportation and packaging costs paid for merchandise purchased for sale by a sports venue shall be charged to an expense item and shall not be amortized to cost.

Article IV. The wear and tear of the equipment of the guest room department, the consumption of guest spares, etc. shall be made a direct cost.

Article 5. Depreciation of vehicles, fuel consumption, road maintenance fees, bridge tolls can be accounted for as costs.

Article VI. Water point gas, heat energy consumed by each business department in the course of business activities, as well as employees' salaries and welfare costs shall be treated as operating expenses.

Four, cash and liquidity management methods

Article 1. The amount of cash on hand shall be retained at a certain amount with the consent of the Group's finance and bank. The part exceeding the current amount shall be deposited in the bank on the same day, and shall not be seated in the cash received from the operation except for the expenditure under the special circumstances within the scope of regulations.

Article II. The scope of cash disbursement: wages, subsidies, benefits, travel expenses, imprest, cash expenditure under the starting point of transfer.

Article III. Cash receipts and disbursements of procedures and regulations:

In cash receipts and disbursements must be careful, detailed review of cash receipts and disbursements of vouchers in accordance with the provisions of the formalities, to review whether the expenditure is reasonable, the leadership is approved, whether the operator and the certifying officer is signed, whether there is a full range of legal original documents.

Article IV. After the receipt and payment of cash, the invoice, receipt and payment documents or original documents must be stamped "cash received" or "cash paid".

Article 5. The accountant in charge must check the amount of cash every day and check the cash on hand at the cashier.

Article VI. Liquidity that is to ensure the need and to use economically, in order to ensure the approval of the supply of business activities under the premise of normal

need to less possession of funds, to achieve greater economic results.

Article VII. Requirements of the business departments in the preparation of plans, strict control of inventory of goods, materials and raw materials occupying funds shall not exceed the proportion of the provisions of the ratio, that is, the total amount of business and the ratio of inventory for the same period of time in accordance with the provisions of the 2 to 1.

Article VIII. Overstock materials, commodities, in addition to those approved as a special reserve, in principle, shall not be used for working capital, can only be compressed overstock of commodities, materials, in order to reduce the occupied funds.

Article 9. Under the premise of conforming to the national policy and the requirements of the group finance and the general manager of the company, accelerate the capital turnover, expand the operation and reduce the occupation of working capital.

V. Collection of checks management methods

Article I. Check whether the transfer check on the corporate name and financial seal, whether the name of the depositary bank, issuing unit and magnetic code, there shall be no creases.

Article II. On the back is written the name of the bearer, work unit, identity card number, contact phone number.

Article three. The check is valid for ten days.

Article IV. The minimum starting point is $100.

Six, inventory management system

Article I. Purpose

In order to ensure the correctness of inventory and property inventory, so that the handling of inventory work to follow the rules and regulations, and to strengthen the responsibility of the administrator

in order to achieve the purpose of the management of property, the development of this approach.

Article II. Inventory scope

(a) inventory inventory: refers to raw materials, materials, commodities, meals and accessories, engineering materials, parts and maintenance materials

materials.

(2) financial inventory: refers to cash, bills, securities.

(C) property inventory: refers to fixed assets, assets in lieu of custody, low-value consumables inventory.

1, fixed assets: including land, buildings, machinery and equipment, transportation equipment, production equipment.

2, on behalf of the custody of assets: is provided by the supplier, the use of the items after the settlement of accounts.

3, low-value consumables: the value of the purchase does not reach the standard fixed assets, tools, appliances and so on.

Article III. Inventory mode, time

(a) mid-year, year-end inventory

1, inventory: by the management, the purchaser in conjunction with the financial department at the end of the year (mid), the implementation of a comprehensive

general inventory once, the time is: mid-year inventory is June 30, 31; year-end inventory is December 30, 31.

2, finance: by the finance department in charge of accounting inventory.

3, property: by the departments in conjunction with the finance department at the end of the year (mid), the implementation of a comprehensive inventory.

(B) month-end inventory

All inventory at the end of each month, by the departments and the Finance Department to implement a comprehensive inventory for the 30th of each month.

Article IV. Assignment of personnel and duties

(a) the total inventory: appointed by the general manager, responsible for the inventory work of the commander-in-chief, supervise the inventory work

and abnormal matters reported to the general manager for decision.

(2) the main disk person: by the head of each department, responsible for the promotion and implementation of the actual inventory work.

(3) inventory person: assigned by each department, responsible for counting the number.

(4) Supervisor: assigned by the general manager.

(E) will count people: assigned by the Finance Department, responsible for the meeting point and record, and inventory people segment checking, indeed

data work.

(F) Co-inventory people: assigned by each department, responsible for inventory materials handling and organization.

(vii) specific items by monthly inventory and irregular sampling of inventory work, should also be set up to inventory people, will point

people, sampling people, their responsibilities are the same.

Article 5. Preparatory matters before the inventory

(a) inventory grouping: by the Finance Department in each inventory before the inventory, according to the type of inventory, the project arranged in advance, "inventory

points of personnel grouping table", inventory time, etc., submitted to the general manager for approval, announced the implementation.

(2) Each department will be applied to the inventory tools prepared in advance, the required inventory forms, prepared by the Finance Department

.

1. Inventory should be stacked in such a way as to be neat, centralized and classified.

2, cash, marketable securities, etc., should be organized and listed by category.

3, the property card according to the order of the number, prepared in advance, in order to prepare for the inventory.

4, the property accounts should be registered before the inventory is completed, and will be relevant documents such as: warehousing orders, material orders

Bound into a book (January a book).

Article VI. Inventory implementation requirements

1, the requirements of the main inventory, inventory, co-inventory, etc., in strict accordance with the inventory procedures, no favoritism.

2. The inventory should strive for the safety of the items.

3, the end of the inventory, the inventory team members are required to sign according to the division of responsibilities to confirm.

4, the end of the inventory, the Finance Department will summarize the inventory, reported to the general manager, special circumstances to

highlighted, inventory results for archiving.

5, according to the inventory, the inventory loss and gain and other situations to make a decision to deal with, and archived.

Seven, in and out of the warehouse management

Article 1. Out of storage time is set for every Monday, Wednesday, Friday and Sunday from 3:00 pm to 5:00 pm (except in special circumstances).

The second. Handling out of storage must be signed by the general manager in the internal direct transfer order or out of storage orders can be out of storage.

Article III. The internal direct allocation order is used for turnover items and consumables for business and production; while the outgoing order is used for the back

service departments (engineering, security, office, distribution) to receive items.

Article IV. Raw materials, material supplies, low-value consumables need to go through warehousing procedures, and the signature of the person in charge of warehousing. Raw materials in the dishes, pure water production raw materials to be allocated directly into the kitchen and the production department, only need to handle acceptance procedures.

Article V. Fixed assets purchased and accepted directly allocated to the use of the department, directly fill out the fixed asset management card, do not need to fill out the inventory list.

Article VI. The custodian should supervise the shelf life and appearance quality of the incoming items, and find that the problem should not be with the incoming procedures.

VIII. Fixed Asset Management

Article I. All fixed assets of the company, including the main building, should be handled by the custodian. All of the company's fixed assets, including the main building, office buildings, factories, staff quarters, other garden buildings, machinery and equipment, large and small automobiles account management and depreciation, etc., by the Ministry of Finance. Physical management according to which department use, by which department management principle of division of labor.

Article II. The establishment of fixed assets card, detailed records of fixed assets name, specifications, quantity, unit price,

Total value amount, date of purchase and construction, useful life, origin and storage location.

Article III. Depreciable life: 15 years for houses, 10 years for automobiles, mechanical equipment, telephone system depreciation period is

8 years, air conditioners, stereos depreciation period is 6 years, computers and others are 5 years.

Article IV. The depreciation accrual method is based on the useful life method.

Nine, raw materials and other items procurement management

Article 1. The head chef and the production team will propose the purchasing plan according to the banquet booking order with reference to the kitchen inventory and production plan.

Article II. The purchasing plan will be sent to the Finance Department for review.

Article 3. The Finance Department fills out the requisition and sends it to the General Manager for approval, and then sends it to the purchasing clerk.

Article IV. The purchasing clerk shall be responsible for recording the price truthfully, accurately and clearly on the requisition form.

Article V. After purchasing, the purchasing clerk will allocate the raw materials directly into the kitchen and production plant, and the custodian will work with the head chef or the head of the production shift*** with the acceptance and signature.

Article VI. After acceptance, the purchasing clerk will send the signed requisition along with the internal direct allocation order and purchase invoice to the general manager for approval.

Article 7. The purchasing clerk holds the internal direct allocation order and purchase invoice to the finance to report the account.

Article 8. Purchase of other items, by the departments to apply for the procurement plan, to the Finance Department custodian audit, the accountant in charge of the signature, to the general manager for approval, to the purchasing clerk to purchase.

Ten, the custodian of the work norms

Article 1. Responsible for the company's receipt and storage of all materials, commodities custody accounts, the warehouse the previous day's material inbound and outbound orders, sorted and categorized into the accounts.

The second. Regular inventory of materials and commodities to do a good job, so that the account, goods, card three consistent.

Third. Goods into the warehouse, must be true and accurate in accordance with the items listed on the warehousing list carefully filled out to ensure accuracy.

Article IV. Goods out of storage, must be signed by the general manager can be out of storage.

Article V. At the end of each working day, should be timely in and out of the warehouse billing coupon to the Ministry of Finance.

Article VI. The incoming and outgoing materials must be arranged neatly according to categories and fixed positions.

Article VII. Timely report on the storage of materials, strictly prohibit the wrong practice of first out of the warehouse and then fill in the formalities.

Eleven, report loss, scrap management regulations

Article 1. Commodities and raw materials mold, deterioration, loss of value, the need to do damage, scrap processing, by the custodian to fill out the "commodities, raw materials, mold, deterioration report form sent to the Ministry of Finance.

Article II. Reviewed by the accountant in charge of the proposed treatment, reported to the general manager for approval.

Article III. The scrapping and destruction of fixed assets and low-value consumables of each business department shall be proposed by the accountant in charge and then sent to the general manager for approval and filed by the Finance Department.

Article 5. The amount of reported damage, scrapping goes to the non-operating expenditure account.

Twelve, internal audit management regulations

Article 1. Carefully review the main cashier's daily business reports, bills, found errors corrected in a timely manner, in order to ensure

Certificate of revenue accuracy. For the statements that have been reviewed, must be signed to show responsibility.

Article II. Review the complete and legal basis for bookkeeping, including accounts, correspondence, debit and credit balance.

At the same time, review the original documents attached to the vouchers for completeness and compliance with the regulations, whether the approval procedures are complete, and whether the original documents are consistent with the contents of the accounts.

Article III. Strictly implement the financial system and expenditure standards, and refuse to handle all non-compliant expenditures and settlements that violate the principle of income and expenditure.

Article IV. Audit the purchase vouchers of raw materials and the purchaser's reimbursement documents on the direct allocation of the signature on the bill.

Article 5. Account for costs on a timely basis on a daily basis, requiring that costing must be reasonable, accurate, and calculated monthly cost margins.

Sixth. To supervise the warehouse's end-of-month inventory, and according to the inventory table and the custody of the account to reconcile the discrepancies to identify the causes in a timely manner, according to the provisions of the report.

Thirteen, the control and management of kitchen costs

Article I. Kitchen cost accounting procedures: the amount of surplus items at the beginning of the kitchen + the total price of purchased dishes in the period

+ total price of seasonings used in the kitchen in the period - the total price of dishes at the end of the inventory = the direct cost of dishes in the kitchen in the period.

The second article. Kitchen cost control should be done in the following areas:

(1) Strictly control the rate of dish production, to ensure accurate feeding, the kitchen should have a person in charge of, after feeding the

side feet of the waste and check the catty, cast to the staff meal, in order to improve the staff meals.

(2) purchasing agent purchased direct allocation to the kitchen dishes to be checked by the head chef, custodian of the catty signed

before the storage, storage of dishes kitchen to have a person responsible for the management, and the dishes to be graded management, high value, preservation of the strict requirements of the deadline for the items to be stored separately.

(3) The use of water, electricity and fuel in the kitchen should be based on the principle that saving is honorable and wasting is shameful.

(4) the use of seasonings should also be strictly in accordance with the standards of feeding, in order to ensure that the flavor of the dishes at the same time, saving

a point for the hotel to create a point of benefit.

(5) The kitchen inventory at the end of the month to do catty accurate, reasonable prices to ensure that the current operating costs

accurate.

(6) the head chef to the kitchen daily surplus dishes to do a good job, but also to ensure that the business needs,

and to make the kitchen inventory costs compressed to a minimum, reduce the amount of liquidity, to reduce the total cost of the hotel's operations to achieve the purpose.

(7) Finance staff should conduct daily spot checks on the kitchen output rate to supervise the work of the head chef.

(8) At the end of each business period, we should compare and analyze the ratio of food revenue and food cost with the interest rate level of the same industry, and find out the gap and shortcomings, so as to further improve the hotel's own interest rate level.

(9) Plum Garden Business Hotel's ratio of dish cost and dish revenue is 35% (water+electricity+fuel+

purchased dish cost+seasoning cost=dish cost; of which water, electricity and fuel accounted for 12% of the cost, the cost of purchased dishes accounted for 80%, and seasonings accounted for 8%).