If consumers encounter unreasonable charges for tableware and dining tables, they can call 12345 or 123 15 to make a complaint and report, and the market supervision department will handle it according to law. Food safety supervision of catering services shall be implemented in accordance with the principle of territoriality. After consumers find that catering service providers have violated food safety laws and regulations, they should promptly complain and report to the local food and drug supervision and management department. Generally speaking, when customers eat in a restaurant, the restaurant will charge customers a certain amount of off-site fees according to the number of consumers, generally 2 yuan/person, 5 yuan/person, etc. According to the introduction of the catering industry, this fee is mainly used for disinfection of tableware, paper towels and rice. The operator shall not charge any unmarked fees in addition to the marked price. If the goods and services are settled after consumption, the business operator shall truthfully inform the other party of the price before selling the goods and providing the services, and issue a bill specifying the specific items and prices at the time of settlement.

Legal basis:

Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests Article 39 Disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.