Scope of acceptance of social service platform:

1, involving citizens' responsibilities to the government and public service departments of government departments.

2. Consultation and help on procedures and policies.

3. Public service-related consultation and help-seeking that citizens encounter in their life and production, which is the responsibility of the government.

4, all kinds of non-police consultation, complaints, help and other matters.

Operating system

Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".

12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle.