Etiquette course training summary 1

The school offers etiquette education courses. First, manners should be cultivated by teachers themselves. The school organized teachers to conduct etiquette training many times, which also benefited me a lot.

China has the reputation of "the country of etiquette". This time, by watching Song Fang's etiquette lecture, she made a detailed analysis of the common basic etiquette problems in life and gave correct guidance, which gave me a deeper and more comprehensive understanding of the teacher's etiquette. In the lecture, experts lead us to learn teacher etiquette from different angles and heights such as sociology, humanities, education and psychology, and how she can create a good teacher image among modern teachers. Remind teachers what to pay attention to, such as: how to stand and sit when talking with parents, and what kind of attitude and voice to receive parents; What kind of words are appropriate when talking to colleagues, etc. , very attention to detail, has a strong use value. The expert systematically told us that teachers should pay attention to the collocation of clothes, such as not being messy, short, revealing and tight, paying attention to the time when calling, compressing the content and using some polite expressions. , and explain it in detail with examples.

A small detail and a small gesture in communication with people can reflect a person's quality and self-restraint. We spend the most time facing our children in a day. For imitative children, nothing is more than the teacher's every move, words and deeds are particularly important, so we should pay more attention to the public image, civilized language, generous behavior and be a teacher. In the future, we should also learn to use it in life, improve our self-cultivation, be strict with ourselves, set an example, grow up with our children, and be teachers that children and parents love.

Summary of etiquette course training II

On this day, our training information is workplace etiquette training. Our campus hired a well-paid national famous lecturer Huang-to train our workplace etiquette. Teacher Huang gave us a wonderful lesson with her climactic lecture art, which really benefited me a lot.

The initial training material is to teach us to control our emotions, take care of others' feelings and never lose our temper. How can I appreciate it? Be sure to have enough affinity and treat every student with appreciation. People should have self-confidence, how can people have enough self-confidence? A person must get 3000 praises and affirmations to have enough self-confidence.

I learned the importance of respect. Respecting others means respecting ourselves, and it is our bounden duty to respect our superiors. Respect for colleagues is a kind of fate; Respecting subordinates and students is a virtue; Respect for opponents is a state; Respecting everyone is the embodiment of personality charm. I also learned six potentials that promising employees must have: super image power; Super expressive force; Super affinity; Super professional and technical potential; Super service potential; Super crisis management potential.

So what is etiquette? Etiquette is a state of mind, etiquette is detail, and etiquette is respect. In business occasions, it is used to maintain the image of the enterprise and itself, and to show respect and friendship to the partners. Understanding business etiquette is extremely important. We can avoid taking part in some business activities in our daily life. If we know business etiquette in business activities, our self-confidence will be greatly improved, and our sense of identity will also be improved.

I feel that my spirit has been sublimated through this day's training. I feel that my emotional and expressive potential has been improved and my quality has also been improved. Thank you very much for your attention on campus. I feel that entering Changzhi has made a leap in my life.

Etiquette course training summary 3

On June 14, I participated in the service etiquette training organized by the head office, and I was lucky enough to listen to the lectures of professional senior experts with international standards and get guidance. I was deeply moved by their statements in the service etiquette course.

As a service-oriented financial enterprise entering international business, it should not only have advanced facilities, comfortable decoration and elegant environment, but also have high-quality and good service. However, the premise of these services is to leave a good first impression on the guests. Personally, I think a good first impression begins with the etiquette of the guests at first sight.

It should be said that every employee knows the most basic etiquette, but in the specific reception service work, either we forget the etiquette, or the etiquette is not in place, or we can't express it clearly. In this training, the teachers taught: learn to praise, discover the advantages of others, learn to listen and smile; Learn to dress solemnly, behave appropriately and show professional taste; Understand the main points of communication, improve communication skills, seize every opportunity, and do not miss outstanding customers; Enhance professional credibility, win the trust of customers and increase customers; Look at things with an inclusive attitude, and enhance the public image of the bank by shaping the personal professional image. In a word, we should try our best to make our manners and good service leave a good impression on our customers.

In order to effectively standardize the service behavior, we must make our standard service a habit according to the service etiquette requirements mentioned in the training, and make it standardized and regular, and reflect the value of our own service while providing quality services to customers, and show good personal cultivation. Enhance the bank image perceived by customers through personal professional image and demeanor, plus thoughtful service.

Summary of etiquette course training 4

In order to strengthen the connotation construction of the hospital, standardize the service etiquette of medical staff, improve the service level and enhance the image of the hospital, on August 2, the county hospital of traditional Chinese medicine invited Mr. Chen Lijuan from Beijing Tonghe Zhicheng Management Consulting Co., Ltd. to give a wonderful medical etiquette training class for the medical staff in the hospital.

During the training, Mr. Chen gave a vivid and detailed explanation from the aspects of etiquette overview, appearance etiquette, manners etiquette, language etiquette, telephone etiquette and the role of etiquette in resolving the contradiction between doctors and patients by using detailed and vivid cases and highly infectious language. At the same time, through scene simulation demonstration, live interaction, watching videos and other forms, further guide you to correctly grasp the service etiquette norms. Teacher Chen emphasized that the core of etiquette is respect for others, such as the dress of medical staff, the posture of sitting and walking, how to receive patients, how to communicate with patients, how to lead the way for patients and so on. As medical staff, we are faced with patients with diseases every day. We should learn to put ourselves in the other's shoes, serve attentively, relieve patients' anxiety and pain with kind language and decent and elegant manners, create a good medical environment and build a harmonious doctor-patient relationship. This training enabled participants to understand the true meaning of etiquette in a relaxed atmosphere and master the standards of etiquette in a pleasant interaction.

Dean Shen highly affirmed and deeply thanked Mr. Chen for his wonderful teaching, and asked all medical staff to "speak civilized words, do civilized things and be civilized people", standardize their words and deeds with medical etiquette, improve their personal quality and self-cultivation and better serve patients.

Summary of etiquette course training 5

In order to improve the comprehensive quality of the director of the Passenger Transport Office and the team leader of the service post, better develop the terminal business and provide better services for passengers, the station affairs department of the head office held two three-day training courses on June 26th165438+February 3rd, and I was lucky enough to attend and benefited a lot.

Taking part in this training class this time gives me the opportunity to listen to the lectures of senior experts in the same industry, communicate face-to-face with professional teachers and receive guidance. During the training, I was deeply touched by the contents of courses such as professional ethics, guest rules and service etiquette.

As a window industry, we have to face countless tourists coming and going every day. Not only advanced hardware equipment, such as spacious and luxurious waiting environment, clean station, comfortable car model, but also high-quality and good service. However, the premise of these services is to leave a good first impression on the guests. Personally, I think that a good first impression begins with the etiquette of the guests.

It should be said that every employee knows the most basic etiquette, but in the specific reception service work, either we forget the etiquette, or the etiquette is not in place, or we can't express it clearly. In this training, I learned to praise and discover the advantages of others, look at things with an inclusive attitude, shape a good brand image of the station with a good gfd and mental outlook, and make our etiquette and good service leave a good impression on passengers.

Effectively standardize service behavior, I will try my best to standardize my service behavior according to the service etiquette requirements mentioned by Teacher Li, so as to achieve standardization and regularization, and at the same time, I will provide quality services for my guests, reflect the value of my service and show good personal cultivation.

Summary of etiquette course training 6

China is a country of world civilization and etiquette. There was a strict system of rites and music in ancient times, and the significance of etiquette to us is self-evident.

In today's society, it has become a well-known truth that "courtesy rules the world, but rudeness cannot be removed." I often say "thank you, please and I'm sorry". Although it looks a little polite, it is no stranger to the other party.

Speaking of knowing shame, in the past, the ceremony in my mind was limited to respecting the old and caring for the young, respecting teachers and valuing morality, and I only had a vague outline of other aspects. Thanks to the careful planning and preparation of the seniors, I know what to do to make a favorable performance.

After receiving this training, I realized that there are so-called "norms" in making phone calls. When making a phone call, you should consider whether the other party's situation is convenient to answer the phone, and also choose a suitable place to make a phone call according to the conversation. The process of interacting with people will also reflect personal qualities. I am deeply impressed by how to introduce others, how to introduce myself, how to listen to others and topics that are not suitable for conversation. Because I am an inarticulate person, the training really helped me a lot. Elegant manners, graceful demeanor, will attract attention. Standing like a pine and cypress, sitting like a bell, walking like wind energy, we can see that this person has a good mental outlook. He is always in a hurry not to pay attention to these things, and he will not care in the future. In terms of dress, we will use it more when participating in large-scale competitions or interviewing and defending, but now we should always pay attention to whether our clothes are suitable for the occasion. To my surprise, there is also a principle of order in meeting seating. Meeting etiquette can be summed up in a simple sentence: respect the speaker and others who participate in the meeting.

After this training, I understand the importance of etiquette, and then I know the specific code of conduct, which must be of great significance to me now and in the future. I will try my best to grow with the team.

Etiquette course training summary 7

Smile is a kind of friendly behavior between people, expressing pleasure, joy, happiness, fun and so on. Regardless of culture, race and religion, this is a passport of goodwill.

At the beginning of June, I had the honor to receive two internal trainers from Wen Yuan Expressway. When they first met, they stood tall and straight, smiled naturally and talked elegantly, which made people feel cordial. Looking at myself bent and listless all day, my heart can't help but change. Through communicating with them, I know that in daily life, you can gradually correct the bad habit of hunching over by standing on the wall. By biting chopsticks, you can gradually exercise the smiling muscles of your face.

It is a unique patent for people to control the amplitude of a smile in a measured way. The taxi driver drove into the toll lane, listening to the words full of concern and looking at the smiling toll collector. No matter how anxious and irritable a taxi driver is, he will slow down unconsciously and even smile. A smile is a greeting between people. It is this simple and shallow smile that builds a bridge between us and strangers and makes others feel trust and responsibility.

Some people may say that this is because smiling is what you need at work. If you don't smile, your work will be difficult and even criticized by the leaders. What's more, if you have a bad attitude, you will be complained by the company. In fact, no matter what role we play in life and on what occasions, a smile is like a good medicine, and no one will have side effects.

Let's keep smiling! Let our corners of the mouth tilt slightly, and over time, we will like the curved radian and the power it transmits.

Summary of etiquette course training 8

Some time ago, the project department organized more than 30 employees to conduct etiquette training. This etiquette training really benefited a lot. Teacher Zhou Simin not only taught us the basic etiquette knowledge, but also learned a lot of skills and precautions in the workplace. More importantly, it improves and purifies our hearts and gives us a new understanding of our future life, work, study and life.

Through the explanation of etiquette knowledge in etiquette, manners, costumes, socializing, meeting guests and talking, the practical value of etiquette is expanded and enhanced, and the role of personal career shaping and unit image promotion is well achieved. Now let me talk about my own experience.

First, etiquette is an attitude towards life.

Through this etiquette training, my understanding of etiquette and upbringing has been sublimated. So many rules and regulations, according to my personal opinion, most of them apply to me. Some of them, such as etiquette, say: when talking to others, don't shake your head, feet or legs, don't look around and so on. Considering the reality, it is!

Before I studied etiquette systematically, these phenomena often existed in me. After this systematic study and standardization, the word etiquette is deeply imprinted in my heart. Coupled with my daily life, in my present job, no matter what happens or what problems I face, I can handle them gracefully. Inadvertently, etiquette has become an instinctive reaction to people and things.

Second, etiquette is everywhere.

We have been taught since childhood that "always say hello when we meet" and answer "you're welcome" when others say "thank you". This is etiquette. After work, some "work standards" and "code of conduct" of the unit are also a requirement for etiquette in a sense, which is a more professional and standardized etiquette. It can be said that vertically, all kinds of behaviors in a person's life are inseparable from etiquette; Horizontally, people are active in their families, streets, schools or work units almost every day, and these places have their own etiquette requirements and norms.

Since primary school, we have received all kinds of etiquette education. We are asked to learn to say hello, apologize and be grateful, and so on. We often say ten sentences of etiquette, but the fact is that few people can really say them accurately and completely. In real life, dealing with people often, we should all learn how to address each other respectfully and use honorifics appropriately in some occasions, which will bring us a lot of benefits in our life and work, otherwise it may bring us a lot of inconvenience. When asking for help from others, using pleading tone and imperative sentences often has great effect; When dealing with people, you should know how to say sorry. Arrogance will only make things worse, to say the least.

When serving people, we must be sincere, wholeheartedly and full of goodwill. Try your best to do your mouth, eyes, body and mind. When talking with people, we should face up to or look up to each other, always pay attention to each other's needs, talk in standard Mandarin, naturally interact with each other, and try to keep a generous smile.

Our manners affect others' overall evaluation of ourselves, so we need to strengthen our own quality and cultivation; So we need to learn etiquette norms.

Summary of etiquette course training 9

This afternoon, our company had a vivid and useful service etiquette class. The speaker was Manager Huang of International Property Services.

Service etiquette refers to the communication art of service personnel when contacting customers or providing services. From this concept alone, this is a very easy thing to do well, but it is quite difficult to apply it in practice.

From Manager Huang's lecture, I think the four principles of service etiquette and how to impress customers make me understand the "role" played by property service companies.

First of all, the smile principle

For service enterprises, "smile" is always the most "foundation" for customers or owners to feel property services. I remember once, an owner said to the front desk assistant of our property service center, "Your smile and enthusiasm made us feel valued and loved". After listening to this sentence, I recall for a long time-a sincere smile has narrowed the distance between us and our host, and it will be a "harmonious" picture.

Second, how to impress customers

1, solve the problem; When the owner wants to solve the problem, our property service enterprises should grasp the key of the problem at the first time and get the key to solve the root of the problem from the main contradiction of the "problem". For example, when some owners decorate their homes, sometimes the electricity is overloaded, and then the switch will trip automatically, in which case the power will be cut off. However, when the engineer first appeared in the owner's house and asked him to resume using electricity, the owner would show a satisfied smile.

Therefore, only by solving the problems raised by the owners can the owners understand the necessity of property services.

2. Humanization of details; Our community is a combination of self-energy and humanity. As a member of the realty service enterprise, we should always embody the humanization of details, greet the owners and customers from various departments in time, pay attention to the humanistic culture and environmental sanitation of the community, and let the owners and customers feel the "hotel-style entrusted realty service".

3. Fast service; Owners should not only be patient with the problems they want to consult or solve, but also solve the owners' problems in time. For example, some owners reported that the entrance door should be equipped with a "cat's eye" and finally handled in the fastest way.

Generally speaking, as long as we sincerely consider the interests of the owners, the owners will be satisfied with the service.

Etiquette course training summary 10

Service is a topic of increasing concern in every industry. It should be said that every employee in our hotel knows the most basic etiquette, but in the specific service work, either we forget the etiquette, or the etiquette is not in place, or we can't express it clearly. Through this training, I feel deeply, and let me really understand the meaning of etiquette. Etiquette is a code of conduct that should show mutual respect and friendship in the process of interpersonal relationship and social communication, and it is a full embodiment of people's inner self-restraint.

I think the purpose of this etiquette training is to make myself popular with others-foreigners call business etiquette "business diplomacy". I remember when I was in college, the etiquette teacher often said three words to us. The first sentence: "The world will not change because of you": adapt to others, not try to change others. Don't say "no" to people casually on unprincipled matters, and don't impose your own ideas and opinions on others. Too much kindness is sometimes a kind of harm. So we should face life bravely and live a wise life. What exists is reasonable, and only what is reasonable will exist. Don't try to change everything you don't like, because no matter how hard you try, it still exists, because the world won't change because of you. Art life, communication art: the way to treat people and do things.

In business etiquette, there are two basic principles: one is to keep the right posture, and the other is to have the right attitude. The so-called "where to think about what position" means that it is appropriate to do things that meet your identity. For example, it is necessary to distinguish between superiors and subordinates, elders and juniors, hosts and guests, and so on. What to do, what to say and what to look like can achieve good communication.

As hotel service personnel, we should strictly regulate our service words and deeds, listen to customers' calls with a smile, patiently answer customers' requirements, face customers with a healthy attitude, face work with a healthy attitude, shape the hotel's good service brand image with a good gfd and mental outlook, make our etiquette and good service leave a good impression on new and old customers, and strive to become an excellent hotel service personnel!

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