Reception is a kind of hospitality and communication activities, is the product of human social relations and social interaction practice. The following is the nature and tasks of official reception work that I have collected and organized for you. I hope it can help you!

Nature and tasks of official hospitality

1, the concept and types of official hospitality

① Concept: in the book "reception principles and practices" is introduced: Reception is a kind of hospitality and communication activities, is the product of human social relations and social interaction practice. Any social organization? The state, political parties, institutions, undertakings and so on in order to achieve their own survival and development, must make themselves an open system, maintain and develop the organization system inside and outside the exchange and cooperation, so that the hospitality work to adapt to the needs of this kind of emergence.

Broadly speaking: refers to the reception of all organizations and units in addition to private reception, in this sense, the reception of institutions, enterprises, institutions, are official? On official business? Reception.

In a narrow sense: refers exclusively to the state organs (including party organs, organs of state power and state administrative organs) that is, organs and organizations in the formation of foreign contacts and official activities and activities arising from the reception of affairs and activities, it is the party committees at all levels, the government and its organs are an important part of the composition of the work.

② classification: it is divided into two types of foreign-related or foreign affairs reception and domestic official reception.

Today's focus is on domestic official reception.

2, official reception is the work of the office

Whether it is the party and government organizations, or enterprises and institutions, reception usually belongs to the scope of work of the office. It is the party committee, the government office work one of the important responsibilities. The main tasks are: staff services, supervision and inspection, comprehensive coordination and logistics. People usually use? Doing paperwork, meetings, business? to summarize.

Zhou Enlai once pointed out:? Government and affairs are two wheels of the work of the organization, both are indispensable. Official reception work is for the guest service, service work for the organ, it does not directly reflect the party and government organs of the social public **** affairs management functions, but for the party and government organs to realize the social public **** affairs management functions of the work of the work of the work of the affairs work belongs to the scope of the work of the affairs. Its importance lies in: official reception work for the party and government organs of the official reception activities to provide material conditions and service guarantee. Without the official reception work, party and government organs of official contacts and official reception activities are difficult to carry out smoothly, at the same time, the official reception work or the party committee, the government and its organs? Window? and? Facade? To realize multi-field, multi-level, multi-directional foreign cooperation and exchange? Bridge? and? Link? Reception work done well, can effectively promote the development of the local economy and society.

Our party has always attached importance to hospitality. With the deepening of China's reform and opening up and the sustained and healthy development of economic construction, domestic and foreign cooperation and exchanges are more and more frequent, more and more hospitality tasks, involving a wider and wider range. Higher authorities to inspect and guide the work, investigation and research, between the same level of official organs, visit and study, as well as a variety of investment visits, economic and trade talks, cultural exchanges are becoming more and more frequent, so that the role of official hospitality to promote economic and social development is more obvious, and its status appears to be more important, and the reception of the work of the requirements are also higher. The CPC Central Committee and the State Council have successively made decisions in the "Decision of the Central Committee on Strengthening and Improving the Style of Construction of the Party", "Several Provisions of the Central Committee and the State Council on Party and Government Organs Practicing Saving and Stopping Extravagant and Wasteful Behavior (Zhongfa [1997] No. 13)", "Notice of the Office of the Central Committee of the CPC and the State Council on Practical Diligence, Thrift and Savings in the Domestic Reception of Officials (Office of [... 2001] No. 3), "Central Office of the *** Central Office, the State Council General Office on the party and government organs of the domestic official reception management regulations" (China Office of the [2006] No. 33) document, the domestic official reception, especially on the reform of the work of the official reception put forward new requirements.

Scope and object of reception of official hospitality

① Scope of reception of official hospitality

Official hospitality is different from the general reception of work, it has a clear scope of reception. Can not exceed the scope of reception, is one of the important principles of official reception work. Such as the scope of my county's official reception (to the Office of the document [2007] No. 39) provides: responsible for the party and state leaders, the central and state organs, provincial and state leaders, provincial departments (including Wuhan City counterpart to help) more than the deputy hall of the leading comrades in my county to visit, research and inspect and guide the work of the reception during the period; responsible for the foreign provinces, municipalities, counties, the main leading comrades in the reception of the county; the main leadership arrangement Other important guests reception service work.

② reception work of the object of service

Guests are public reception departments and public reception staff work object. With the guests, there are reception activities.

According to the different purposes of the guests (groups) visit, can be divided into several types of research, contacts, sightseeing and meetings.

A, research-type

Study research-type guests, mainly refers to the party and state leaders to inspect the work of the inspection guidance, investigation and research of higher authorities, is an important guest (group), reception specifications, should be a high sense of political responsibility to do a good job in the reception of heavy guests. Requirements carefully formulate the reception program and contingency plan, according to the requirements of the head and higher authorities or research topics and schedules, make all the preparations, including the preparation of relevant information, a clear research unit, arranging symposiums, etc., for the head and higher authorities to truly understand the real situation, the realization of the purpose of the visit to provide the conditions and services to protect, to achieve unity of command, a clear division of labor, each in its own right, unity and cooperation, to ensure that the entire Reception activities and processes are unified, safe, efficient and smooth.

B, to and from the type

Official business to and from the type of guests, refers to the same level of organs between the official exchanges, study tours and investment visits, economic and trade talks, cultural exchanges and activities to come to the important guests, the transit of the suspended guests and so on. This type of reception, in addition to the nature of the guests (groups) visit, the task and purpose of making targeted arrangements, but also pay attention to two points: First, heavy friendship, speaking courtesy. Friends from afar, is not happy? Try to be warm and thoughtful; Second, heavy culture, promote cooperation. Publicize the local history and culture, landscape culture, food culture, construction achievements. To enhance friendship and promote cooperation.

C, sightseeing

Sightseeing guests, mainly to visit, tour. This type of reception, to be treated with caution, proper arrangements, the main guest, good understanding, try to meet the guests (groups) of good intentions (worked in the local cadres at the division level and above, Laifeng hometowns, etc.).

D, meeting type

Guests come to participate in various meetings. Large-scale meetings, from the site selection, site layout, accommodation arrangements, pick-up and drop-off points, vehicle security, medical care and epidemic prevention to the arrangement of cultural and sports activities, tours, return services, liaison coordination, etc., a lot of headaches. First, we must make careful arrangements to ensure strong, and pay attention to the needs of individual guests; Second, in the schedule should focus on the successful achievement of the conference tasks, but also to do both labor and leisure, there are tension and relaxation. At the same time to deal with the relationship with the organizers and the relationship between the participants, to host the identity, warm and thoughtful service for the conference delegates.

Emphasis: understand the psychological needs of guests to grasp the reception services. Guests (groups) always hope that their visit to the trip, not only to successfully achieve the purpose of the visit, but also want to visit the trip, get healthy, happy, novel cultural experience, to meet the need for knowledge, beauty and new needs.

One is the demand for safety. This is the most basic psychological needs. It is necessary to establish the concept of safety first (activity arrangements, drinking process, place of accommodation, etc.).

The second is the demand for respect. This is the universal psychological needs. Must be guest-oriented, warm and thoughtful, but also pay attention to civilized manners.

Third, the demand for norms. This is the psychological need for standardization. Avoid the randomness of the reception work.

Fourth, the requirement for efficient. This is the universal psychological needs. Not only to serve a good attitude, but also to seek efficiency.

Fifth is the requirement of comfort. This requires checking the reception conditions, environment and facilities as well as the organization of reception activities, the overall cultural image presented to the guests of the unity of beauty.

Sixth, the requirement of novelty. Official visit is a foreign cultural exchange activities. Mainly reflect the local characteristics (including food, accommodation, transportation, tourism, entertainment and other activities) arrangements should be creative and innovative.

4, the organization of the official reception

① Who is receiving?

Who is receiving? In the party committee, the government and its organs, is the party committee, the government and its office in the reception; is each department and its office in the reception; is the reception office (reception) in the reception.

China's current official reception management system:

First, the provincial, municipal and county levels of party committees and governments set up most of the official reception agencies, under the Office of the Office of the (room) management.

Second, the provincial level, the provincial party committee, the provincial people's Congress, the provincial government, the provincial People's Political Consultative Conference to set up a separate reception institutions, but also some provinces set up a unified reception institutions, in the city, county level are unified reception institutions, bear the municipal (county), city (county) people's Congress, the city (county) government, the city (county) CPPCC? How many people? The reception service work.

Third, all reception organizations for administrative institutions. Generally placed in the office, not set up a specialized reception agency. (such as townships, departments, offices)

② the main responsibilities of the official reception agencies

is the local party committee, the government's reception affairs management functions and reception of the specific tasks of the contracting department, on behalf of the main party for the guests, is to connect the agency and the guests (groups) of the intermediary. It has planning, organization, coordination, implementation and guidance of the five functions.

Main functions, characteristics and role of official hospitality

1, the main function

① service function. This is the basic attribute of official hospitality, also called natural attributes. It is mainly to meet the basic needs of the guests in terms of catering, accommodation and entertainment.

First of all, catering. Food is the day of the people. Catering is the first priority of official hospitality, is the value of the level of official hospitality scale. Planned economy era: material scarcity, shortage of supply, official hospitality is mainly to let the guests eat, that is? Four? : big bowl of rice, big white bun, big dish, big bowl of tea. The description is ? Sit firmly on your butt, aim your eyes, clamp your chopsticks, and have a full meal? This is the subsistence type of eating. The era of reform and opening up: economic conditions have improved, and the content of eating has changed, i.e.? four to? : to raw seafood, to the mountains and the sea, to the broader platoon, to carry songs and dances. This is the consumption type of eating. Now: eating has a new change. That is? Four eat? : eat out of nutrition, eat out of health, eat out of culture, eat out of taste. This is the health type of eating.

Second is the accommodation.

The earliest reception is? Three public ****? : public **** toilet, public **** bathroom, public **** washroom.

Nowadays, hotels are ? three into? : bath into the room, telecommunications into the room (telephone, television, broadband network), office into the room.

B, business function. This is the social attributes of the political reception and outreach functions.

C, political function. This is the special attributes of the official reception. First, the special nature of the reception object; second, the special nature of the reception purpose; third, the special nature of the reception content. (Commonly known as political reception)

2, the main features

Grasp the characteristics of the reception work, is an important prerequisite and basis for good reception work. Summarized as: political, official.

First, political. Official reception is different from business reception, must conscientiously implement the relevant spirit of the central and local party committees, the government's intentions, for political and economic services, the social benefits in the first place, when other reception and official reception conflict, must be subordinate to and serve the official reception.

Second, timeliness. All reception staff must be punctual, have a strong sense of time and ahead of time, in advance of the activity schedule to tell the guests, and do a good job of preparation. Especially important reception tasks through the route, visit points, important activities such as the time used, must be accurate. Traffic control should also be strict time requirements, without approval, shall not be easily changed.

Third, standardization. Official reception requirements standardized, not arbitrary, in the scope of reception, reception etiquette, reception procedures, reception arrangements, reception funds, reception discipline and other aspects have strict provisions and requirements.

Fourth, flexibility. Reception work will often encounter some special circumstances, due to the guest's position, religious beliefs, ethnicity and other aspects of the different requirements are also different, especially when the reception of important guests, sometimes the established schedule will be adjusted due to the guest's requirements, which requires the reception staff to have a strong resilience to achieve a combination of principle and flexibility, and to deal with all kinds of temporary changes or unexpected things.

Fifth, security. Whether the reception work is confidential, determines the security of important leaders and the security of important secrets. In the leadership of the activities should pay attention to confidentiality, not in the public **** place to speak of the leadership of the whereabouts and activities of the arrangements, in particular, to prevent the leakage of confidentiality to hit the cell phone. Some security reception tasks can only use the task code, shall not leak the name of the head.

Sixth, collaboration. Reception work requires the cooperation of all aspects, especially large reception tasks, involving a wide range of departments and wide range. Each unit has some special provisions and requirements, the staff also has a different style of work, which requires that we must take into account the overall situation, mutual coordination and communication, understanding and support, to form an overall synergy.

Seven is public relations. To get rid of the reception work is to eat and drink the wrong idea, firmly establish a strong sense of local economic development services, in the hospitality services at the same time, actively carry out public relations activities, lose no time to publicize the local advantages of the location, natural landscape, economic conditions, social development, in particular, to promote some of the advantages of the enterprise and the important projects to attract investment, and to promote the full range of economic and technological exchanges and cooperation.

Eight is ceremonial. Reception work in the pick-up and drop-off station, leadership meeting, accompanied by meals, accompanied by visits and so on have the necessary etiquette. Receptionist's speech and behavior, walking, sitting and standing, meeting and shaking hands, introducing the guests have learned. Such as the introduction of personnel, should first be introduced to the local leadership to the head and guests, the young introduced to the older. Shake hands when the head or lady first reach out before shaking hands, do not cross handshake or wear gloves to shake hands, into the elevator or car should be the first leaders, guests and ladies first. In terms of grooming, to do dress properly, make-up moderation, dignified and generous and so on.