Time always slips away in a hurry, and our work has come to an end. What are the achievements worth sharing in retrospect? Have a good comb and write a work summary. How to write a work summary to give full play to it? The following is a summary of the publicity work on the protection of bank consumers' rights and interests, which I have carefully compiled for your reference, hoping to help friends in need. 1

21XX years, under the great attention of the company leaders, our company's consumer rights protection work was deployed according to the arrangement at the beginning of the year, and combined with the Food Safety Law of the People's Republic of China, which was implemented on June 1, 21XX, we tried our best to rectify and standardize the production process and supervision process, and tried our best to safeguard the legitimate rights and interests of consumers. And cooperate with the relevant departments to make efforts to produce qualified goods for consumers.

first, formulate a series of principles and policies to guide the quality supervision of commodities. This year, according to the company's production and management process, our company has formulated a series of principles, policies and systems to strengthen and guide the quality supervision of commodities, such as the System of Quality Control and Quality Acceptance of Finished Wine in Zhengxing Liquor Industry, the Process of Handling Unqualified Products in Packaging, and the Process of Handling Unqualified Products in Production Site, etc., so as to grasp the company's quality supervision from the source, use the process to guide and deal with the problems found in production and supervision, and safeguard the rights and interests of consumers.

second, strengthen the employee management system and clarify rewards and punishments. Formulate the company's relevant management system, conduct relevant training for the company's employees, clarify the principle of rewards and punishments, and conduct regular assessment according to relevant requirements. In particular, the production department (biotechnology department) and supervision department (quality control department), which are closely related to consumers, have strengthened the training and management of employees, and achieved "the system is on the wall and the quality is on the heart". At the same time, according to the Food Safety Law of the People's Republic of China, our company regularly organizes the training of all employees' basic food knowledge and related knowledge, and conducts post-related knowledge training for new employees.

third, cooperate with relevant departments to strengthen the supervision of commodity quality. In order to ensure the quality of products operated by our company, according to the requirements of ISO 9111: 21xx international quality system and other regulatory documents, the enterprise varieties are strictly audited and the files of enterprise product varieties are established. At the same time, the qualification of suppliers is effectively managed, and the statistics and collection of licenses of customers who have business dealings are completed in time, which ensures the legality of products purchased by the company. At the same time, our company cooperates with the supervision and spot check work of the higher authorities to conduct self-examination and self-correction on the company's products to make them meet the management requirements. Conduct regular sampling inspection of semi-finished products and finished products, and resolutely put an end to unqualified products flowing out of the production line. Summary of publicity work on consumer rights protection in banks 2

In order to protect the legitimate rights and interests of financial consumers, promote the healthy operation of financial markets and maintain financial stability, xx Bank Branch actively took a number of measures to carry out in-depth protection of financial consumers' rights and interests and ensure the effectiveness of its work. The main work is summarized as follows:

First, establish and improve the working mechanism of consumer rights protection.

in accordance with the relevant management regulations of the superior bank and the regulatory authorities, the Measures for the Administration of Consumer Rights Protection of China xx Bank Branch was formulated, and it was made clear that the channel management department of the branch was the lead department for consumer rights protection of the whole bank, and a consumer rights protection office was set up, staffed with staff familiar with national laws, regulations and regulatory provisions, responsible for consumer rights protection and customer complaint management of the whole bank.

the second is to improve the information transparency of financial products.

establish a product information inquiry platform, announce all kinds of product inquiry channels, and truly disclose the characteristics of products and services, related risk points, charging standards and charging amounts; Explain relevant technical terms in detail and give special tips on major issues. Set up a wealth management sales area at the outlets, place risk warnings in prominent positions, and publicize consultation and complaint telephone numbers to facilitate consumers to understand product attributes and information and report violations.

the third is to strengthen customer information security protection.

specify the specifications and requirements for personal information collection in detail, and only collect necessary information when selling financial products, so as to effectively protect customer privacy. Except as otherwise provided by laws and regulations and the People's Bank of China, personal financial information shall not be provided to other institutions and individuals. Personal customer information provided is limited to the scope of cooperation, and information beyond the scope of cooperation is not provided to ensure that the information provided is minimized.

the fourth is to improve the customer complaint handling mechanism.

publicize the complaint methods and contact inquiry methods in prominent positions in all business premises, formulate and improve the Measures for the Administration of Customer Complaints, and designate the Channel Management Department (Consumer Rights Protection Office) as the lead department for complaint handling. Conduct "horizontal to edge and vertical to the end" assessment for branches, outlets and branch offices. Complaints transferred from the regulatory authorities shall be forwarded to relevant responsible departments and sub-branches in a timely manner, and those that cannot be solved in a short period of time shall be communicated with customers and the time limit for settlement shall be agreed. Classify and analyze customer complaints and report them to relevant departments in time to reduce the recurrence of similar problems.

Fifth, actively carry out financial knowledge publicity and education activities.

set up an independent public welfare financial knowledge publicity and education area in the business place, equipped with necessary and sufficient financial knowledge publicity materials, and provide necessary convenience for consumers to access them; Actively cooperate with and participate in various financial knowledge publicity and education activities initiated by the regulatory authorities, such as "315 Financial Consumer Rights Day", "Popularize financial knowledge, keep the purse", "Popularize financial knowledge for thousands of miles" and "Financial knowledge enters thousands of families", so as to popularize financial knowledge for consumers, improve their understanding of modern finance, and help them establish a correct concept of financial consumption and awareness of safeguarding rights according to law. In the first half of the year, under the correct leadership of the Party Group of the County Bureau and the business guidance of the Consumer Protection Department of the Municipal Bureau and the 12315 Command Center, in strict accordance with the requirements of the annual performance appraisal, we highlighted key points, strengthened responsibilities, further strengthened food safety supervision in the circulation field, actively explored the establishment of a long-term mechanism for food safety supervision, and cracked down on all kinds of illegal behaviors according to law, creating a safe and secure consumption environment for the people. The consumer protection work of our bureau from 1 to 6 months is summarized as follows:

1. Strengthen leadership and clarify responsibilities

To further strengthen the food safety supervision in the circulation field, our bureau has set up a leading group for food safety supervision, with the director as the team leader, the deputy director as the deputy team leader and the heads of each stock room as members. At the same time, the responsibilities of managers and management objects are clarified, which enhances the sense of responsibility and provides institutional guarantee for the implementation of food safety supervision.

II. Seriously carry out all work

1. Orderly issuance of food circulation licenses

This year, the issuance of food circulation licenses in our bureau continued in an orderly manner. In view of the fact that the previous Hygiene Permit expires one after another and it is necessary to apply for the Food Circulation Permit, we require all industrial and commercial offices to inform the operators in time so that the operators can actively apply for the Food Circulation Permit. In the first half of this year, * * * issued XXX households with Food Circulation Licenses, and up to now, * * * has handled XXX households with food circulation licenses.

2. Special inspections are indispensable

In the first half of the year, we focused on food necessary for people's daily life and seasonal and holiday foods, and focused on busy traffic areas, schools, urban-rural fringe areas and rural markets. Pay special attention to the quality supervision of food such as grain, edible oil, condiments, meat, aquatic products, vegetables, eggs, dairy products, dried fruits, non-staple food, children's food, health food, alcohol and elderly food, and safeguard the food market and holiday consumption safety. Actions such as special rectification of food market during New Year's Day and Spring Festival, crackdown on infringement of intellectual property rights, rectification of manufacturing and selling fake and shoddy goods, inventory of problem dairy products market, centralized rectification of food safety during May Day, special rectification of food market around schools, special inspection of food additive market and edible oil market have been carried out successively. * * * Law enforcement officers were dispatched for XXX person-times, and the business entities were inspected for XXX households. XX cases of illegal commodities were investigated and dealt with, with a case value of XX million yuan. Since the case was closed, a fine of XX million yuan was put into storage.

3. Food quality supervision is persistent

This year, according to the requirements of the higher authorities, the Work Plan for Sampling Inspection and Rapid Detection of Food in Circulation in 21XX was formulated, which is aimed at dairy products, wine, yellow wine, baby food, canned food, candy, baked food, bean products, snack food, dry goods, biscuits, preserved fruits, grain products, bottled drinking water and other daily necessities closely related to the people.

4. Give full play to the role of "12315" complaint reporting network

To give full play to the role of "one meeting and two stations", and make it truly a front position to solve consumer disputes and

provide rights protection services. First, continue to carry out the "five advances" in depth and constantly improve and perfect the consumer rights protection network. The second is to give full play to the role of the "12315" command center and the complaint centers at all levels to effectively safeguard the legitimate rights and interests of consumers. Adhere to the duty system on holidays, establish a diary system for complaints and reports, and promptly and quickly divert all kinds of cases. In the past six months, the "12315" command center * * * has received complaints and reported XX cases, and has handled XX cases, saving economic losses of XX million yuan for consumers. In view of the problems of great harm and concentrated response found in the process of complaint reporting, consumer warnings were issued twice in time. The third is to increase the publicity of "12315". In order to improve the social credibility of 12315, we joined with consumer committees at all levels to vigorously carry out the theme publicity activities in March 2115, timely handle consumer complaints, release the work of consumer rights protection, publicize the results of consumer rights protection work, and accept the supervision of all sectors of society. In order to celebrate the 21XX International Consumer Rights Day, widely publicize the laws and regulations on consumer rights protection, carry out various activities according to the theme of "Consumption and Safety" determined by China Consumers Association, and guide consumers to enhance their awareness of protection, our bureau carefully arranged and deployed the March 5 event and launched the March 5 International Consumer Rights Protection Day. Play the "12315" public service advertisement produced by the provincial bureau on the electronic billboards in the main streets, carry out public service propaganda, open up a column of "consumption and safety" and issue consumer warnings. Hang colored balls and banners, set up "consumption and safety" advertising billboards, and post XX banners related to the promotion and celebration of March 15 activities. A publicity campaign on "Consumption and Safety" was held in the county town of XXX, and more than 21 departments of county industry and commerce, quality supervision, drug administration and tobacco jointly carried out publicity, consultation, complaint and identification of counterfeit and shoddy goods in the square. At the same time, XX propaganda motorcade will be arranged to broadcast and publicize the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, the Regulations on the Protection of Consumer Rights and Interests in Hunan Province and relevant laws and regulations. On the same day, XX consultation points were set up, XX publicity materials were distributed, XX consultations were accepted, and X complaints were made. In the afternoon, organize personnel to hold on-site leave sales activities in concentrated places. * * * Destroy XXX kilograms of fake and shoddy goods, with a value of more than XX million yuan.

although we have made some achievements in the first half of 21xx, there is still a certain gap from the requirements of the higher authorities and the party group of the county bureau. In the second half of the year, we will continue to strengthen food safety supervision, earnestly strengthen commodity quality supervision in circulation, and continue to safeguard the legitimate rights and interests of consumers. Get better results. Summary of publicity work on consumer rights protection of banks 4

1. Organizational structure

The Bank has set up a leading group on consumer rights protection at the head office level, with the president as the team leader to ensure effective leadership in consumer rights protection, with the leaders of relevant banks as deputy heads and heads of departments as members to ensure that consumer protection covers all lines of the Bank. At the same time, at the end of 2114, the Bank formally established a full-time department for the protection of financial consumers' rights and interests-Consumer Protection Office (hereinafter referred to as Consumer Protection Office). The Consumer Protection Office is a secondary department of the Bank, which belongs to the Propaganda Department of the Head Office, and it is clear that the Consumer Protection Office is responsible for the implementation and promotion of consumer protection, and two other people assist it part-time.

II. System construction

The Administrative Measures for the Protection of Consumer Rights and Interests of the Bank has been specified and clarified in detail in terms of organizational structure, operation mechanism, internal control, information disclosure, complaint acceptance, quality requirements of staff for the protection of consumer rights and interests, reporting system, supervision and evaluation, publicity and education, emergency plan, risk identification, etc. This method was officially issued in August 21xx. In addition, the Bank revised the Rules of Procedure of the Board of Directors of Suining Bank and the Rules of Procedure of the Strategy Committee of Suining Bank, which clarified the formulation, supervision and evaluation of the strategies, policies and objectives of the Board of Directors in charge of consumer rights protection, and ensured the implementation of consumer protection work from the institutional level. In addition, the Bank also established the Working Committee on Consumer Rights Protection of the Board of Directors of Suining Bank and the Working Committee on Consumer Rights Protection of Suining Bank, which respectively defined and standardized the leadership and implementation measures of consumer protection work from the board of directors and the management level.

the bank has also included consumer protection in the Five-year Development Strategic Plan of Suining Bank (21xx-21xx) to plan and standardize the bank's future work on consumer rights protection in a strategic way.

iii. workflow

the consumer protection office of our bank participates in the development and design of new products in the whole process. In the relevant process, the consumer protection office promptly puts forward suggestions on product designs that may harm customers' rights and interests, and requests to modify inappropriate development plans, thus providing the source protection for consumers' rights and interests. The Bank's new product development process is specifically divided into internal declaration, project preliminary examination, formal project establishment, declaration or filing, scientific research and development and testing, product handover management, marketing planning, consumer rights protection evaluation, product operation monitoring and feedback. From the process, the legitimate rights and interests of consumers are guaranteed.

customers can complain through our rights protection hotline 96677, Suining municipal government service hotline 12345, PBOC financial consumer complaint hotline 12363, Consumer Protection Office 1825-2223151 and other channels. In addition, the Measures for the Administration of Customer Complaints of Suining Bank provides detailed provisions on the identification, processing flow and post-event analysis of major complaints and general complaints. The Bank's emergency plans are classified according to business types, such as Suining Bank's Financial Management Emergency Plan, Suining Bank's Information System Emergency Management Measures and Suining Bank's Emergency and Crisis Management Measures, which ensure the Bank's ability to deal with emergencies in a classified manner.

IV. Division of responsibilities

It is clear that the Consumer Protection Office is the lead implementation department for the protection of consumers' rights and interests in the whole bank, responsible for the orderly promotion of consumer protection in the whole bank, participating in product research and development in advance, and being specifically responsible for the post supervision evaluation and the coordinated handling of complaints; The Compliance Management Department of the Head Office is responsible for the legal support and guarantee of consumer protection; The credit management department is responsible for the credit business, such as the legal provisions of the loan contract do not infringe on the rights and interests of consumers; individual