It mainly includes department work supervision, details of hotel staff punishment and reward system, details of hotel staff dormitory management regulations, details of hotel accommodation guest breakfast management system, details of hotel meeting management system, general duty system in hotel management, and disciplinary provisions in hotel management means.

1. Staff dormitory management system

Article 1. Staff dormitory is a rest place for employees, and the environment must be kept clean.

article 2. employees shall be on duty by turns, and their dormitories shall be cleaned daily.

article 3. don't talk loudly in the staff dormitory, and the offender will be fined 21 yuan.

article 4. high-power electrical appliances and electric stoves are not allowed in the staff dormitory.

Article 5. It is forbidden to scribble and nail in the dormitory during civil strife, and offenders will be fined 21 yuan.

Article 6. Gambling and drinking in the dormitory are strictly prohibited. Once found, a fine of 51-211 yuan will be imposed depending on the seriousness of the case.

article 7. controlled knives are not allowed to be hidden in the dormitory. once found, they will be fined or expelled.

article 8. male and female employees are not allowed to live together. once found, they will be dismissed.

Article 9. You are not allowed to turn over other people's articles without their consent, and offenders will be fined 21-51 yuan.

article 11. spare parts in the dormitory shall not be damaged, and offenders shall be compensated according to the price.

article 11. if the sanitary cleaning on duty is not clean, 21 yuan will be fined.

ii. dining management system of staff canteen

article 1. employees must eat in the staff canteen, and it is forbidden to eat in dormitories, corridors, offices and other places, and 21 yuan will be fined for violating 1 times.

article 2. in the canteen operation room, other idle personnel are not allowed to enter at will except the canteen staff, and 21 yuan will be fined for violating 1 times.

article 3. when eating, you should queue up for meals, and you should not be crowded, rowdy and noisy, so that you can eat as much as you like and avoid waste.

article 4. employees should pay attention to maintaining indoor hygiene, not spitting, not littering, and not smoking in the canteen.

Article 5. Dining staff should form the habit of caring for public property, and are not allowed to damage tableware, dining table and dining chair. The damage should be compensated according to the original price.

article 6. 51 yuan will be fined if the phenomenon of pouring rice is found.

III. Attendance management system

Article 1. Attendance records

1. Each department shall take attendance by roll, and the department head shall submit the attendance sheet to the finance department at the end of the month, and the person in charge of attendance shall not practice favoritism and malpractice.

2. the attendance sheet is an important basis for the financial department to formulate employees' salaries.

article 2. attendance category

1. being late: anyone who fails to show up for work 5-31 minutes after working hours will be regarded as late and will be fined 5-31 yuan.

2. Leave early: Anyone who leaves his post 5-31 minutes early without asking for leave from the competent leader will be regarded as leaving early and will be fined 5-31 yuan.

3. Absenteeism: any one of the following circumstances shall be treated as absenteeism.

(1) Those who arrive late, leave early, or arrive late for more than 31 minutes at a time, or leave early for more than 31 minutes on the same day, will be treated as twice the cumulative absence time. More than 2 hours will be treated as absenteeism for 1 days.

(2) Those who fail to issue certificates of leave and personal leave will be counted as absenteeism according to the actual days.

absenteeism is calculated according to the actual number of days for those who leave without approval and do not return to work after the deadline.

(3) Those who disobey the arrangement in shift or shift adjustment and take free leave by force will be absent from work according to the actual number of days.

(4) Those who leave their posts without approval will be absent from work according to the actual number of days.

(5) Those who don't obey the work arrangement and are transferred to their posts will be counted as absenteeism according to the actual days.

(6) Those who leave their posts without taking time off will be counted according to the actual number of days.

(7) Absence from work shall be fined 3 times.

4. Personal leave

Employees who take time off for work should fill in the leave slip in advance. The system of unpaid leave is implemented.

iv. Health management system

Contents: employee gfd and personal hygiene.

1. Hygiene management includes personal hygiene management, articles and equipment hygiene management and food hygiene management.

2. Personnel at all levels are responsible for keeping their work areas clean and cleaning up. Managers are jointly and severally responsible for the health work at lower levels.

3. Professional cleaning departments and personnel carry out professional cleaning and management of the areas and work items they are responsible for. Mainly refers to the public * * * health and cleanliness, the catering department, the kitchen and chef, the medical department and its personnel.

4. Personal hygiene management standard:

(1) gfd of employees and personal hygiene.

(2) master the necessary health knowledge.

(3) physical and mental health, must hold a "health certificate".

5. For food hygiene management standards, please refer to the Management Regulations on Hotel Food Hygiene.

6. Hygienic management standard for articles and equipment: keep the surfaces of articles and equipment smooth, bright, free from peculiar smell, damage and scratches, and put them in order.

7. Health inspection is conducted in accordance with the four-level inspection system of employee self-inspection, team inspection, department inspection and functional department inspection, with routine inspection, special inspection, unannounced inspection and unannounced visit. For the problems detected, the responsibility shall be investigated and punished according to the standards. [1]

Objective: To improve the quality of hotel hygiene management. ?