According to the "Chinese people's *** and country food safety law (2021 amendment)" article 33, paragraph 5, the hotel as an operator has to provide consumers with safe, clean tableware, is its unshirkable legal obligations and responsibilities, the customer to the hotel to eat, the customer can't stand to eat, to provide the appropriate seat should be the customer to the hotel to consume, the hotel's basic safety and security has the obligation to the Customers to provide a safe and comfortable consumption environment.

A, how to complain:

If consumers encounter the above charges tableware fees, dining fees unreasonable situation, you can call 12345 or 12315 to report complaints, market supervision departments will be dealt with according to law. Food service food safety supervision in accordance with the principle of territoriality, consumers found that food service providers have violated food safety laws and regulations of business behavior, should be promptly reported to the local food and drug supervision and management department complaints. Dining fee generally refers to the customer dining in the restaurant, the restaurant in accordance with the number of consumers to charge the customer a certain amount of dishes outside the cost, generally 2 yuan / person, 5 yuan / person and other amounts. According to the introduction of the catering industry, the fee is mainly used for food and beverage disinfection of dishes, paper towels, rice and so on. Operators are not allowed to charge any unspecified fees in addition to the marked price. Where goods and services are subject to first-consumption post-settlement, the operator shall truthfully inform the other party of the price before selling the goods and providing the service, and issue a bill listing the specific items and prices to be collected at the time of settlement.

Second, the penalty standard:

According to the relevant state laws and regulations in the content can be learned, the hotel operator to charge consumers for meals, by the administration for industry and commerce or other relevant administrative departments ordered to make corrections, can be a single or concurrent warning, confiscation of the illegal income, impose more than double the illegal income of more than triple, but the maximum of not more than 30,000 yuan fine; no illegal income, impose a fine of 3,000 yuan; no illegal income, impose a fine of 3,000 yuan; no illegal income, impose a fine of 3,000 yuan; no illegal income. If there is no illegal income, a fine of not less than three thousand yuan but not more than ten thousand yuan.

Legal basis:

"Chinese People's Republic of China*** and the State Food Safety Law (amended in 2021)

Article 33 The production and operation of food shall comply with the food safety standards and meet the following requirements:

(1) Have food raw materials compatible with the variety and quantity of the food to be produced and operated Handling and food processing, packaging, storage and other places, to keep the premises environmentally clean, and with toxic, hazardous places and other sources of pollution to maintain a prescribed distance;

(2) with the production and management of food varieties, the number of production and management of production and management of equipment or facilities, there are appropriate disinfection, changing, washing, lighting, lighting, ventilation, preservation of corrosion, dust, flies, rodents, insects, washing, as well as the treatment of waste water, the storage of garbage and washing. As well as waste water treatment, storage of garbage and waste equipment or facilities;

(3) full-time or part-time food safety professionals and technicians, food safety management personnel and regulations to ensure food safety;

(4) a reasonable layout of the equipment and process flow, to prevent cross contamination of food to be processed and food directly imported, raw materials and finished products to avoid contact with toxic and unclean substances. Toxins, unclean substances;

(e) tableware, drinking utensils and containers holding directly imported food should be washed and sterilized before use, and cooking utensils and appliances should be washed and cleaned after use;

(f) storage, transportation, loading and unloading of food containers, tools and equipment should be safe, harmless, and clean, to prevent contamination of food and to meet the food safety requirements such as temperature, humidity and other special requirements, and shall not mix food with poisonous and toxic materials, and shall not be used for food safety purposes. Special requirements, food and toxic, harmful substances shall not be stored and transported together;

(vii) direct entry of food should use non-toxic, clean packaging materials, tableware, drinking utensils and containers;

(viii) food production and management personnel should maintain personal hygiene, production and management of food, they should wash their hands, wear clean clothes, hats, etc.; sales of direct entry of unpackaged food should use non-toxic packaging, should be used to prevent food contamination, and comply with the temperature, humidity and other requirements to ensure food safety. Imported food, should use non-toxic, clean containers, vending tools and equipment;

(ix) water should be in line with national standards for drinking water hygiene;

(x) the use of detergents, disinfectants should be safe for human beings, harmless;

(xi) the laws and regulations of other requirements.

Non-food production operators engaged in food storage, transportation and loading and unloading, shall comply with the provisions of the sixth paragraph of the preceding paragraph.